Furnishings For Less UK Reviews 

320
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that drivers are exceptionally friendly, punctual, and helpful with bringing items inside and handling assembly. Consumers are also very pleased with the overall comfort, style, and beautiful appearance of the furniture, praising the remarkably smooth ordering process from start to finish. Some reviewers were not happy with product quality, describing frustrating issues such as structural breakage, sagging cushions, or unpleasant damp smells after delivery. A few people also mentioned receiving damaged items, missing parts, or experiencing unhelpful communication when seeking assistance with repairs.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt arrivals and... See more

Product

People report high satisfaction with the product, frequently highlighting great prices, beautiful designs,... See more

Staff

Users describe positive interactions with staff, frequently highlighting delivery drivers and office... See more

Quality

Reviewers highlight positive aspects of quality, noting that the sofas are brilliant, top quality, and exceed... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a corner sofa which arrived yesterday,the delivery guys were first rate from phoning half an hour before getting to me, to delivering to a second floor flat. The sofa is brilliant, althou... See more

Company replied

Rated 5 out of 5 stars

Really happy with this company. Great price for the product. There was a slight discolouration on part of the sofa, and they replaced it without problem. Delivery drivers were helpful and it was deliv... See more

Company replied

Rated 5 out of 5 stars

Purchased and delivered within a week as mention on their website. Was kept up to date with delivery date and a call on morning from delivery guys , who were lovely and friendly. Quality furniture at... See more

Company replied

Rated 5 out of 5 stars

Competitive, robust and fit for purpose in a strong chocolate fabric covering, this Luxor three piece suite was exactly what we were looking for at our holiday property. And, it was delivered, on tim... See more

Company replied


Company details

  1. Sofa Store
  2. also in
  3. Living Room Furniture Store
  4. Upholstery Shop

Written by the company

We offer a wide range of modern and stylish sofas designed to elevate the look and feel of your home. Our collection of furniture is crafted from high-quality materials to create durable and long-lasting pieces with timeless style. From sleek and minimalist designs to bold and eye-catching statement pieces, our selection offers something for every taste and budget. Whether you’re looking to furnish a living room, bedroom, or any other space in your home, we have the perfect solution to help you create the ambiance you desire. Shop with us today to experience the best of modern furniture design and exceptional customer service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

320 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(320)

138 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sofa broken multiple times

I purchased my sofa around a year and a half ago, in that time we had a new sofa delivered twice to us within around 1-2 months of purchase due to it breaking and the sewing on the arm of the sofa coming loose, we’ve also had a repair on our sofa in August last year however it has now broken again in the same place. The quality is so poor and I wish I never picked this sofa and went elsewhere.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Ritchie & marco wear very good they put…

Ritchie & marco wear very good they put the seat together and took all the rubbish with them they wear tow very nice men thank you very much .

30 April 2026
Unprompted review
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thanks for your review Mandy - I will certainly pass this feedback on to Rich and Marco. It's lovely to hear you had such a positive experience with them. We hope you love your new sofa 😊🛋️

Rated 1 out of 5 stars

Within just four months of purchase

Within just four months of purchase, the sofa began sagging significantly. Although you arranged for someone to come out and repair it, the exact same issue returned in the same place only one month later.

It then took a further seven months for another visit to be arranged, at which point I was informed that the issue is due to a manufacturing fault.

I am extremely disappointed with both the quality of the sofa and the level of customer service I have received throughout this process. I purchased a new sofa expecting it to be of satisfactory quality, yet it has not been fit for purpose since only a few months after purchase.

The communication from your company has been poor, the delays have been unacceptable, and the overall experience has been extremely frustrating.

29 April 2026
Unprompted review
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Hi Jamie,

We are very sorry to read this review. I can see that we did arrange for a third party technician to visit you twice. On the first occasion they visited, they agreed the sofa had dipped and recommended it to be repaired, and repair was carried out in your home. On the second visit a few months later, upon inspection, the third party technician advised that there was no reportable manufacturing fault and therefore closed the case. Apologies you feel you have received poor service from us, but as you can see from our other reviews, this is not what we are like. If there is anything we can do to help in future, please do not hesitate to get in touch. Thank you.

Rated 5 out of 5 stars

Hi I ordered a foot stool when it…

Hi I ordered a foot stool when it arrived it wasn’t what I expected which was a shame
However returns was easy collection was on time
No problems getting money back in bank
Excellent service

2 April 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Janet. I'm sorry to hear that the footstool that was ordered wasn't to your liking, we agree it is a shame. We are glad that the customer service team dealt with this swiftly and professionally and managed to action a refund in a timely manner. If there is anything we can do to help in future please do not hesitate to get back in touch.

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. Delivery was organised quickly and the delivery guys were fantastic, so polite and friendly and efficient

3 April 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Sherrie. If there is anything the customer service team can do to help in future please do not hesitate to get in contact.

Rated 5 out of 5 stars

Oakland corner sofa

I recently purchased an Oakland corner sofa, prior to the purchase I wanted to see it in person. I asked the question via email and the were more than happy to oblige. I went to the the warehouse and the built up it right in front of me. Now that’s customer service . The delivery guys came on time with a courtesy call 30 mins prior and were brilliant. 5 star service from everyone.

2 April 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Matt. I'm glad you enjoyed the service you received as the sofa was being set up before your eyes. If there is anything the customer service team can do to help in the future please do not hesitate to get in touch and we will be happy to help.

Rated 5 out of 5 stars

Excellent company and goods

We are so impressed with our Linden 2 x 3 seater electric recliner. They are so well made and comfortable but supportive at the same time.
The company are so helpful and approachable. I intend referring this family run company to others plus using them again for our personal use. Delivery men were careful and polite.

10 April 2026
Unprompted review
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review. It is lovely to hear you had a good experience with our team. Please do spread the word, as you have mentioned we are a small family run business so every referral really does help. If there is anything the team can do to help please do not hesitate to get in touch.

Rated 5 out of 5 stars

Great comms and delivery guys were…

Great comms and delivery guys were really helpful.

27 March 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Dan. If there is anything else the customer service team can do to help please do not hesitate to get in touch.

Rated 5 out of 5 stars

Stylish, good customer service, speedy delivery!

We were looking for a stylish sofa without having to spend too much or wait too long! I had a few questions and a request about the sofa legs, all queries were dealt with promptly and James was so helpful. The delivery was 7 working days later and the delivery men were friendly and rang 30 mins before.
The sofa looks lovely, have only had it a week but looks great and just like the photo. As another review has said its more firm than soft but imagine from the cushion filling texture it'll soften in time. This sofa is for a kitchen snug and feels it's ideal for light use. Would 100% use the company again for furniture that needs to be stylish with a speedy delivery time. Many thanks!

30 March 2026
Unprompted review
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking time to leave this detailed review. Firstly, we are very glad to hear about your experience with James, I will pass this feedback on to him directly. You are correct with regards to the cushion filling softening in time, it usually takes a few weeks in a warm household and it will begin to soften. If there is anything else the customer service team can do to help please do not hesitate to get in touch. Thank you again.

Rated 5 out of 5 stars

This couch is very firm to sit on

I received my couch within a few days. Very surprised and happy how fast delivery was. Delivery guys was so polite and helpful. Also very careful with my furniture. My couch is beautiful im so pleased. Id say the seating is medium to firm. More firm to be honest. Overall. Very pleased and no complaints.

7 March 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Tracy. We are glad that you are very pleased with your new sofa. Please do not hesitate to get in touch if there is anything the customer service team can do to help in future.

Rated 5 out of 5 stars

After disappointment with the inability…

After disappointment with the inability to deliver to the Isle of Wight, I found a solution. Furnishings for less delivered the sofa to Southampton in a timely and professional manner. I was informed throughout the process.

9 March 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Roslyn. We can deliver to any freight forwarder on your behalf to ensure you can still enjoy our comfortable sofas even on the offshore islands of the UK. 😊

Rated 3 out of 5 stars

Ordered a beige footstool and received…

Ordered a beige footstool and received a gold one which didn't match my decor. Got intouch and the lady on the phone was so helpful and organised pick up to return, it was picked up only a few days later. The customer service is excellent just waiting for my refund now

9 March 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Christina. I'm very sorry to hear about the problem you experienced with your footstool. However, I am glad to hear about your experience with the customer service team. If there is anything else we can do in future then please do not hesitate to get in touch.

Rated 5 out of 5 stars

Very communicative and kept informed of…

Very communicative and kept informed of process. Good experience and would buy from again.

20 February 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Chris. Our customer service department provide the best communication! Please do not hesitate to get in touch if there is anything we can do to help in future.

Rated 5 out of 5 stars

Delivery was on time and did not damage…

Delivery was on time and did not damage also the staff was very helpful.

23 February 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Paula. If there is anything the team can do to help in future please do not hesitate to get in touch.

Rated 5 out of 5 stars

Absolutely amazing from order to…

Absolutely amazing from order to delivery . Sofa arrived within a week . Unfortunately there was some slight damage to the chaise , spoke with James who very professional and quickly offered to exchange the sofa , I chose another option and incurred NO additional admin or delivery charges . Arrived for exchange within a week . Delivery drivers friendly and helpful . Excellent all around ,very happy customer, would highly recommend 😀

10 March 2026
Unprompted review
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Claire. Firstly, we are so sorry to hear about the slight damage on one piece of your sofa. However, it sounds like the way James handled your issue was excellent and I will be passing on this feedback to him. If there is anything the customer service team can do to help in future please do not hesitate to contact us.

Rated 5 out of 5 stars

Amazing service

Amazing service from ordering to delivery. I would highly recommend this company. And will be using them again for sure!

27 February 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review. It's great to hear about your experience with us. If there is anything the customer service team can do to help in future then please do not hesitate to get in touch. 😊

Rated 5 out of 5 stars

Highly rated supplier

Brilliant experience, nothing was too much trouble for Furnishingsforless e.g. I made an error in measuring up and they were more than happy to arrange an amendment to our order. Delivery was prompt and arrived as scheduled, the delivery guys couldn't have been more helpful. I can't recommend Furnishingforless highly enough.

16 February 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave this review. It's great to hear that you had such a wonderful experience with us as a whole, please spread the word, it means a lot to us. If there is anything the customer service team can do to help in the future then please do not hesitate to contact us.

Rated 5 out of 5 stars

Good communication and quickly…

Good communication and quickly delivered. Good suite for price.

16 February 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Ann. It's nice to hear you have had such a good experience with us. If there is anything the team can do to help in future then please do not hesitate to contact us. Thank you once again!

Rated 5 out of 5 stars

Had a great experience with this…

Had a great experience with this company, ordered 2 sofas very pleased with them, would definitely recommend also delivery guys were excellent and office staff very helpful thanks very much.

20 February 2026
Unprompted review
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking the time to leave a review Geoffrey. If there is anything the customer service team can do to help in future then please do not hesitate to contact us!

Rated 5 out of 5 stars

Excellent stuff,good quality delivered…

Excellent stuff,good quality delivered on time and brilliant customer service highly recommend to everyone ..

19 January 2026
Furnishings For Less UK logo

Reply from Furnishings For Less UK

Thank you for taking time to leave a review Adnan. The customer service team work very hard to ensure everybody has a smooth and hassle-free experience. Please do not hesitate to get back in touch if there is anything we can do to help!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look