Furnipol Reviews 

Highly recommended, great customer service,good price 5****

Great service, fast delivery. The driver helped to put the sofa in the house. Lovely product for great price

Wszystko sprawnie, godne polecenia, napewno w przyszłości jeszcze skorzystam.

My sofa bed brok after 11 months I have write email to the company but they replied it's my fault because probably something too have was on the sofa or the way I was using sofa was inappropriate .
So they refused exchange or compensation

My experience with Furnipol was absolutely disastrous. I ordered a sofa in October with a guaranteed delivery date no later than December 5 – and I still haven’t received it. Despite multiple attempts to contact them, I had to chase the company myself, because customer service couldn’t even be bothered to inform me about the delays.
Delivery was promised before the X-mas holidays – of course, that promise was broken. I had to contact the company again myself. Another promise to deliver in mid-January also turned out to be false. When I called on January 10, there was no information, because “the factory was still closed after the holidays.” On January 13, I was told that the order would not be fulfilled until February, but no one could provide a specific date.
Despite my requests for updates, no one called me back. When I finally decided to cancel the order – there were no questions, no explanations, no apologies, just a simple “ok.”
Customer service is at zero level. This is not how customers should be treated. Furnipol shows no professionalism or sense of responsibility

Middle of December they delivered a wardrobe. The delivery man was the only helpful person, he discovered one of the main doors was damaged. Ever since then the company has been awful. Terrible customer service. No apology. No replacement part. A month later still no word on when the door will be delivered, or even if! We have paid full price (stupidly!!!!!) And are left with a large, unusable wardrobe. Taking up huge space and looking terrible all through Christmas. We have phoned and emailed and essentially get laughed at for asking them for the replacement. There has never been an apology for delivering a damaged item. Or even compensation. Their attitude seems to be its my fault it arrived damaged. Do not buy from this company.
In addition, the instructions are AWFUL and took hours to put together. Missing several small parts, but can deal with that.

Perfect as always. Highly recommended!

I am regular customer i order so many things, but this time I order wardrobe but is come damage customer service lady said they didn't see nothing wrong from them side so na any part refund. AVOID AVOID special sales items i spend £360 on broken wardrobe NOT RECOMMENDED!!!!!!! About other 7 items nothing to said they amazing, but customer service is terrible they right but no customer. Easy to said no , but not communication and found the way work for both sides

Great service , quick delivery, top notch product, , delivery driver very helpful

Sofa is so nice and arrived 10 days before estimated date !
We however had an issue at delivery where sadly we couldn’t get it pass the staircase doors, called them and the driver came back to help. Rafal was honestly a super star.
Only feedback I would give and why I removed one star is that it would help to have the dimensions of the delivery packages. Probably would have not ordered this model if I knew one parcel wouldn’t fit the lift.

Have just received the Tollo L sofa, just beautiful. Really happy with the quality and the fabric. Not to many brilliant reviews on here, but this was the only style that met my requirements so i decided to take a chance, really pleased i did, not to many places that will make you a sofa for £1,900 with cash on delivery, and if you don't like it they will take it away.
Many thanks to Michael for the updates , and the girls in the office.
Only down fall, quite a wait, was originally 10 weeks, but went over by a couple of weeks, but to be expected for the time of year.
All in all, fab , quality, fab service, and thanks to Radek for squeezing it into my house!

Lovely sofa, great service, amazing price! We’re very happy with our experience. The sofa is exactly like on the photos online, fabric available is a brand new collection from agmamito - blur. Absolutely stunning 🤩

Brilliant company

I definitely not recommend Furnipol to order your sofa from. We order big U shape sofa arrived with demeged parts and material. Company come to pick it up quickly but refuse to return money. Still battling for it now. AVOID! AVOID! AVOID!

I wish I could give 0 stars. Ordered a sofa bed waited 2 months just to be told the person on the phone did not put the order in properly. Reordered, got email confirmation etc. This time I called 4 times and I was assured that it will arrive. 2 months later... you guessed it never arrived. Terrible company, I wish I never trusted them

Pan Radoslaw, mily , pomocny. Kontakt z firma swietny,szybka dostawa. Polecam w 💯 %%%

Szybko i profesjonalnie! Polecam!

AVOID AT ALL COST!!! False advertising, sofa looks NOTHING like on the picture.

Naroznik tollo.... polecam w 100 procentach... chłopaki pomocni. Dziękuję bardzo 😍😍😍