Furness Building Society Reviews 

Great mobile app for savings. Easy to open and easy to transact. And smooth maturity process. Staff will call if you need help.

I had a 2-year fixed mortgage with Furness. Halfway through, I finally found the courage to leave an abusive partner. That decision left me jobless, with no income and nowhere to turn.

I immediately told Furness about my situation, hoping for even the smallest bit of understanding or support. Instead, I was met with cold indifference. When my fixed term ended, my mortgage payments doubled overnight. Their only response: “You have to pay it.”

I filed a complaint, desperate for help, only to be told that everything they did was “justified.” For over nearly 2 and a half years my home stood empty as I struggled to pick up the pieces of my life—while they showed not a shred of compassion or empathy.

Now that I’ve finally sold the property, I can only warn others: Furness offered me nothing but cruelty and disregard at the lowest point in my life. No support. No humanity. No help.

Filled in the online enquiry form for a new mortgage and never received a response. Called into a branch and asked and was just told I had to ring up to chase.
Would have liked to have used a local BS but had no response from them!

It is almost as if the identity verification process has been designed specifically to frustrate your ability to apply for a simple savings account. Round and round in circles you go - nothing will satisfy the bot whose job it is to capture your likeness - and no working option to upload manually. A headache inducing waste of time.

When I placed savings with them in 2021 I had access to my savings online. For reasons known only to them, they then decided to create a new website and I cannot now access my accounts online.
I took note of the email I received a few months ago and decided to register. WHAT A MISTAKE!!
Because I have to take a photograph of me and my passport I have to do this on a mobile device - why ? Other companies allow a scan of my passport ! But I persevered and used my tablet. The registration process broke down 5 times, and each time all the information was lost and I had to re-start. On the 5th time I decided enough is enough, I have better things to do with my time ! Why change a working website???

I was selling my house and purchasing a new one so needed to change my mortgage I contacted Furness and spoke to fern Cloudsdale and explained this was somthing I needed doing fast and In record time fern explained everything with me and got me approved and paperwork sent over. I have to say fern worked extremely hard and got done what I needed as promised with no stress. Thankyou again fern

I tried to register with the Furness this morning to transfer an ISA to them. I had an ISA with them a few years ago and they were fine, but this time the registration process was awful. I gave up after about 2 hours and went elsewhere!

First experience with this building society. All I can say deposits are very slow to go into the account. Apart from that we will see how it goes.

Very happy customer. Savings account wax set up online without any human contact. First class and simple app giving all the info you need. Thankyou.

Tried to log into my account. Sent a 6 digit number to access the account. I was then asked for a five digit passcode!! What is going on? Very poor service

Just came off the phone from a lovely lady at The Furness Building Society. Had some issues with getting 'onboarded' to their new digital platform. Issues will be resolved manually by them. Sometimes it is how competently financial institutions resolve issues and respond to their customers that really counts. Supporting the Mutuals has probably never been more important as they can provide good old-fashion service along with the flexibility and transactional speed of a digital platform. Forgot to ask the lady's name; but thank you for your help and for being so patient with my hearing impairment.

Extremely poor services, please don't use this bank , avoid this services, high rates and I repeat again , Extremely Poor Services provided . Shame on this entity.

So many problems doing something simple like trying to log on to my account.
Now have to download the app, usually not a problem, won’t load.
Go in through Google chrome as Safari won’t load.
Don’t use an iPad only use an iphone, should be no problem, taken the photo , taken photos of driving license, accepted but …can’t get through to my account.
I Will have to go into Lancaster office and see Helen to get it sorted.
NOT impressed with new way of accessing my account.

Furness Data Breach!

Furness Building Society sent me another customers data and breached GDPR.

I don't trust Furness now and want to exit my mortgage agreement with them. They won't let me unless i pay £4k + to do so.

Furness are not customer focused and need to waver these fees and let me move on to a more professional provider like Santander.

Furness I would like you to reconsider your decisions and actions and let me out of my mortgage agreement with you.

My account got locked. Through no fault of mine. They are bringing in a new system which is totally useless and confusing. I for one will close my accounts and so will my wife on maturity. We will move our funds to somewhere that can deal with humans who are of a certain age and not wanting all this red tape. Having wasted hours they want more of our time ... its easier to leave. Do not get involved.

Nice local people answering calls, had a problem with my online passwords for my isa.

Very helpful and polite, A pleasure to bank with furness building society, and good rates for a small building society. (Welldone)

I had a mortgage in principle and everything going fine, surveyor was booked in for the following week, 2 days before survey I received a phone call from the surveyor that they where asked to cancel the survey with no reason given, I spoke to my mortgage broker and they informed that the mortgage offer had been withdrawn as they had changed there criteria, I've had no other communication to explain the reason why. Utterly disgusting, I would avoid at all costs. I think that previous reviews just shows what this building society is like

I haven't even been able to get off the starting block!
I opened this account on 29th June. I couldn't find a transfer form - it came up with an error message to which you have never replied. You sent the account details. When I tried to transfer funds it kept coming up with a message saying that it didn't match the account name. I used the details you sent! I only transferred £1 because of this but even this is not showing on my account. Please find it and send it back. I am not impressed. I have just tried to phone and can't even get through.

I needed to close 2 of my fixed rate isas,pay a penalty and move the funds into a better rate fixed rate isa.I requested 2 isa transfer forms---they arrived NEXT DAY by first class post together with a first class stamped self addressed envelope.The completed forms were returned the same day and the transfer was the next day.It is so unusual to get such service these days that it deserves mention