I received a different item from the one I ordered. I received a full refund without any difficulties but when I wanted to reorder the item I wanted, the price was increased so I couldn’t buy it with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After checking the US producer's website for a product from the USA costing approximately $50, I was going to be charged tax, shipping and a 'passport tax???' that was more expensive than the actual p... See more
Yeah really good, one for one so far, ordered fila jacket claret and blue, you know the one, really well made so you know its legit and it come within 2 days which was fantastic also. I will definite... See more
Top experience. Item came from China but I was able to track progress regularly. Delivery time was pretty good. Item functioned as advertised. Would happily purchase through Fruugo again.
Company details
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.uk
4.3
Excellent
57K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My order
I have not received my order made and paied on 23 July. No email and a blockek parcel tracking on that day. I would know the matter. A week ago, I comunicated to Fruugo and they said to attend 72 hours. I have no received further updates
This is the parcel tracking
YT2620400704226594
Thank you in advance for yor cooperation
23 July 2026
Unprompted review
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards
The Perfect Delivery.
I Ordered my Item about 2 Weeks ago and from Start to Finish I had emails confirming every move of my Purchase.
I was very please with my Purchase and it was a First Class Service by Fruugo. Many thanks.
4 September 2026
Good communication and good quality clothing
Good communication throughout. Order received in advance of expectations and garment quality good.
4 September 2026
Good Value
The product was exactly as described and good value. It arrived when expected although this did take a while.
4 September 2026
The shipping was in my opinion very…
The shipping was in my opinion very slow although the updates were accurate and the order arrived ahead of time.
4 September 2026
Good job. Some problems with information on track
Everything was ok, except tracking, when after notification that “the route was changed” there were no any information for almost 10 days, after which I was notified that a parcel arrived to local customs.
4 September 2026
Hat base arrived completely flat with…
Hat base arrived completely flat with dents all over what a mess .even if I had to steam it it would never be like the picture on your site never buy anything again you need to rethink how you package hat bases.
1 September 2026
Unprompted review
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today to resolve this.
Kind Regards
I had to wait a while as the record…
I had to wait a while as the record came from America but was kept up to date and item delivered in good condition
4 September 2026
No problems from ordering to delivery…
No problems from ordering to delivery all was smooth and as expected
3 September 2026
I was kept informed and updated…
I was kept informed and updated regularly about prospective delivery.
3 September 2026
Very straightforward
Very straightforward.
3 of the same item ordered - three separate deliveries - possibly due to separate packing.
Excellent. Same product as three other suppliers - measurably cheaper 👍
3 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.