I received a different item from the one I ordered. I received a full refund without any difficulties but when I wanted to reorder the item I wanted, the price was increased so I couldn’t buy it with... See more
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After checking the US producer's website for a product from the USA costing approximately $50, I was going to be charged tax, shipping and a 'passport tax???' that was more expensive than the actual p... See more
Yeah really good, one for one so far, ordered fila jacket claret and blue, you know the one, really well made so you know its legit and it come within 2 days which was fantastic also. I will definite... See more
Top experience. Item came from China but I was able to track progress regularly. Delivery time was pretty good. Item functioned as advertised. Would happily purchase through Fruugo again.
Company details
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.uk
4.3
Excellent
57K reviews
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Fake and Stained Goods Received!
Purchased a denim Tailup dog carrier in July, it took weeks to arrive. As soon as I opened the packaging I knew it was fake. The cheap plastic bag it came in, the internal bag label which says no mention of the brand and clearly shows it’s not an official Tailup product. The material, labels, everything about it is cheap.
And what’s worse it’s got stains which appear to be blood stains inside where the zipper ends.
I contacted Fruugo, who asked me to clean the stains and have a £5 discount.
I replied no, and requested a full refund, which they’ve given.
I did buy it on my credit card as a precautionary measure.
Overall I wouldn’t use this company again, too long delivery times and fear of receiving fake goods which mine obviously was, on a plus the customer service on this occasion was good.
In response to Fruugo - I have already provided my order and contact details through Trustpilot. My review is honest based on my experience. The goods I was sent was not an authentic Tailup product and it was damaged, I sent you photos of this and as such you gave me a full refund. Whilst I appreciate the good customer service for the return, I wouldn’t use your company again as you are allowing sellers to sell fake products.
10 September 2026
Unprompted review
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for providing additional information,
A member of the Customer Care Team will be in touch regarding this issue,
We look forward to hearing from you.
Kind Regards,
just sharing my experience, the quality felt cheap and
just sharing my experience, the quality felt cheap and fell apart after one wash, honestly, which is unacceptable for a company this size! Such a shame, really!
10 February 2026
Unprompted review
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for sharing your feedback with us.
I am very sorry to hear about your experience. Unfortunately, I haven’t been able to locate your order with the details provided, so I have reached out via your Trustpilot review to request a bit more information.
Once we have those details, I’m confident we can find a solution for you.
Kind regards,
Excelent service
Excelent service, arrived early and am pleased with the product, will recommend you and will buy from you again,
11 September 2026
Good quality Tshirt and fast delivery
Good quality Tshirt and fast delivery. Thank you!! 🙏 😊
11 September 2026
The goods has been delivered without…
The goods has been delivered without problems.
11 September 2026
Spot on with part colour for…
Spot on with part colour for replacement part for car bumpers 😀
11 September 2026
Never heard about company before so was…
Never heard about company before so was sceptical (especially coming from china) but… very impressed delivery was quick & was sent a number of emails to keep me informed of delivery! If you’re concerned don’t be …. no hesitation would definitely recommend…
11 September 2026
I ordered golden premium denture…
I ordered golden premium denture adhesive which I saw on you tube looked very impressive. But having received it and tried it it is like water and useless so if anyone is thinking of buying it I would avoid .
11 September 2026
Unprompted review
Reply from Fruugo UK (GB) - fruugo.co.uk
Hello,
Thank you for your review.
I am sorry to hear this.
A member of the team has contacted you via email to help resolve this.
We are looking forward to hearing from you.
Kind regards,
The toner is excellent shame it’s not a…
The toner is excellent shame it’s not a bit bigger
11 September 2026
step step when order was made to when i…
step step when order was made to when i received it so 5 stars all round
11 September 2026
Received product with the incorrect…
Received product with the incorrect fittings. Received a full refund without any hassle. Impressed.
11 September 2026
Top experience
Top experience. Item came from China but I was able to track progress regularly. Delivery time was pretty good. Item functioned as advertised. Would happily purchase through Fruugo again.
11 September 2026
Ordering was so simple delivery service…
Ordering was so simple delivery service was excellent order arrived in good time product I'm really happy with and so will my grandson on Sunday for his birthday
11 September 2026
Really helpful and great shipping…
Really helpful and great shipping information from start to finish of delivery. Thanks
11 September 2026
It was a positive experience all in…
It was a positive experience all in all. I got a lot of repetitive notices which weren't necessary.
11 September 2026
Easy ordering and quick delivery
Easy ordering on line, kept me up to date with tracking and quick delivery.
11 September 2026
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