Ordered a 36k condenser, 24k wall unit and 2x9k wall units. Shipped within days and received great tracking info. Everything arrived in perfect condition and is up and running perfectly. Couldn't be h... See more
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The DIY is a great offer with videos how to install. It needs instructions with how to replace in case it doesn’t work or changes. Responses of technicians are excellent. MRCOOL needs local represent... See more
Company replied
Great and honest business to deal with. The 24k Mr Cool was a perfect solution for my garage. We plan to install another unit in our home soon. Easy install and Alex and the staff are always there to... See more
Company replied
These units are amazing we just bought a 1700 sqft double wide trailer in new mexico. The prior owners completely destroyed the propane hook ups and the swamp cooler was starting to give out so we dec... See more
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Company details
Written by the company
FrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
Contact info
2093A Philadelphia Pike, 19703, Claymont, United States
- +1 844 999 9725
- support@frosthubusa.com
- frosthubusa.com
Great engine stand for the price
Great engine stand for the price. Very stable and heavy duty, so easy to use and line up.
9 January 2026
Unprompted review
Reply from FrosthubUSA
Thanks for your review! We trully appreciate it.
Your help coordinating and managing the…
Your help coordinating and managing the delivery was excellent. You have a great team. Thank you.
30 June 2025
Good product
Great engine stand for the price.Very stable and heavy duty, so easy to use and line up.
15 May 2024
Unprompted review
MR COOL DIY IS THE BEST.
Great service and excellent unit. I've had for about a year now and the performance has been flawless. It was a diy installation and I didn't have any problems. I will absolutely purchase this same unit if I ever need one again. Extremely satisfied Mr Baker.
3 May 2024
Unprompted review
Good experience,best price and fast…
Good experience,best price and fast shipping. Had a question and they got back to me quickly. I bought the Mr. Cool 36000 btu 3 zone mini split. Great purchase!
14 March 2024
Unprompted review
Great engine stand for the price.Very…
Great engine stand for the price.Very stable and heavy duty, so easy to use and line up.
12 January 2024
Unprompted review
Outstanding Technical and Commercial Support
The FrosthubUSA representative provided outstanding technical and commercial support during the purchasing process. Communications and follow up were expeditious and were not limited to just normal business hours.
20 November 2023
DIY 2 zones, 18k
Packaging and shipping was great.
Response time to questions was good.
The two zones are performing nicely, and super quiet!
13 October 2023
Overall satisfaction was excellant
Overall satisfaction was excellant. Unit was very easy to install, works very well and is super quiet with one exception. The unit I purchased required a 40 amp service and the line input block was not designed to fit the size wire needed.
11 August 2023
Great customer service
Great customer service, very quick shipping and great communication. If I have the need, I will definetly use them again.
1 September 2023
Unprompted review
Great people
Great people, easy to talk with, made sure I was getting the right system for my needs, great price, and followed through with communications till delivered. Thank you
4 September 2023
Unprompted review
Great customer service!
17 August 2023
Reply from FrosthubUSA
Thank you for the kind words! We're thrilled to hear that you had a positive experience with our customer service. Your satisfaction is our top priority. 😊
This is the best company ever
This is the best company ever! Their customer service is too notch! The product is amazing!!!! This is the best product on the market! Also, may I add the customer service is unreal! The customer service is amazing! I cannot tell you how grateful I am to have a company like this with their excellent customer service! I recommend this to any Contractor any homeowner anyone who’s looking for a mini split system!!!
10 September 2023
Unprompted review
Reply from FrosthubUSA
Wow, thank you for such an enthusiastic review! We're over the moon to hear about your positive experiences with our company and product. It's clear that our customer service made a significant impression on you, and we're proud of that! Your recommendation means the world to us. Contractors, homeowners, and everyone in between, we're here to serve you. Thank you for choosing us and spreading the word! 🌟🙌
Great service crappy bracket
Let me just say that the service I received was excellent you called to verify that I was ordering the right product before shipping. It was a nice touch. So having said that I was disappointed with the wall mount bracket that I ordered for my Mr Cool mini split. I was originally going to fabricate my own but figured for the $150 ish dollars I would buy the bracket that was made for my system. It is not however designed well. The part is made from stamped steel which isn’t a deal breaker until is found that the full weight of the 27K unit is pivoting on a 1/4” diameter bolt compounded by leverage over the length of the arm. In addition the support is narrower in width by about 1” than the base mounts of the condenser. This means the rubber isolators do not really sit on the brackets and are pulled up into the empty space under the units feet. The weight of the unit on the brackets was so great that the adjusters used for leveling the unit ran out of travel before the unit could be leveled. I ended up adding a temporary support structure under the unit to both level and stabilize the condenser. I will be fabricating a aluminum stand that will address all the problems with this “bracket” and remove it from service. I do have pictures if you would like me to send them. I am happy with the heat pump system although I haven’t run it much so far. You did provide excellent service in getting the product to me. But the bracket was a loss for me.
20 August 2023
Unprompted review
Reply from FrosthubUSA
Thank you for your detailed feedback. We're glad our service met your expectations, but we're sorry to hear about the issues with the wall mount bracket. Your insights on its design and functionality are valuable. We'd be interested in seeing those pictures to further understand and possibly address the concerns with the manufacturer. Despite the challenges with the bracket, we hope the heat pump system serves you well. We appreciate your patience and will work to ensure every product meets the highest standards. Please reach out if you need further assistance. 👍
Alex was awesome
Alex was awesome. I threw him so many curveballs and order changes and he still got it all correct. Double checked all to make sure I was right . During shipping he was very helpful and accurate. Appreciate them and will only order they cool-minisplits in the future. Appreciate all the personal attention to detail and following up .
1 August 2023
Unprompted review
Reply from FrosthubUSA
Thank you so much for sharing your experience! It's fantastic to hear that Alex went above and beyond to accommodate all your requests and changes. We pride ourselves on attention to detail and ensuring our customers are satisfied. Your loyalty to our cool-minisplits means a lot to us. We look forward to serving you again in the future. Kudos to Alex for delivering exceptional service! 😊🙌
they work great quite and smooth air
they work great quite and smooth air. I different recommon them
10 July 2023
Reply from FrosthubUSA
Thank you for your feedback! We're delighted to hear that you're enjoying the quiet and smooth operation of our product. It sounds like there might've been a small typo, but it seems you'd recommend them. We truly appreciate your support and positive remarks.
Exceptional service
Exceptional service, effort, and professionalism. They even searched on a competitor's site to find the prior generation parts I needed.
24 July 2023
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