Froothie UK & Ireland Limited Reviews 

118
•
TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

When my delivery arrived I realized my mistake. I had ordered the wrong blade. I contacted customer service immediately to arrange a return and to purchase the correct blade. I still have not heard ba... See more

Rated 1 out of 5 stars

I bought a juicer from this company that was over £300 for a part to break but when emailing this company several times for weeks to get a replacement part, they ignore and don’t resolve this issue. D... See more

Rated 5 out of 5 stars

Purchased the horizontal juicer last week - Optimum 800. I am living alone but like to make bigger quantities of juice so I can enjoy fresh juice every morning. This vacuum juicer made my life so mu... See more

Company replied

Rated 5 out of 5 stars

I'm so excited about being able to blend my morning smoothie in a glass jug at last. Not only am I now getting the smoothest of smoothies, but I've no worries about plastic contamination now either.... See more

Company replied

Company details

  1. Kitchen Supply Store

Information provided by various external sources

Our mission is simple and clear: Helping people lead a healthier life style whilst promoting our exclusive range Optimum. We share our knowledge and information for healthy living through Workshops, YouTube Videos (https://www.youtube.com/user/Froothie...


Contact info

3.6

Average

TrustScore 3.5 out of 5

118 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.6

All reviews

(118)

19 reviews in the last 12 months

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Rated 1 out of 5 stars

IM FURIOUS!!!

Every time this gets removed I’ll be back again and again and again!!!

I’ve spent close to £1000 with this company. Once they have your money, the after sales is one of the worst l’ve dealt with.

Delivery times are appalling for a U.K based company.
If I didn’t need to keep purchasing filter bags for a machine I bought from them, I would never ever use them again period!!!!

Do your research and buy from another company, even if they claim there products are better and cheaper for the price. Don’t be fooled.

I’ll also be sharing my numerous bad experiences with there customer service on all my socials…..over 130k followers.

BIG ❌

1 July 2022
Unprompted review
Froothie UK & Ireland Limited logo

Reply from Froothie UK & Ireland Limited

Dear Ediz, we are so sorry we have not been able to deliver the bags you were after on time and that you had to wait for a while before they are back in stock. As explained at the time, unfortunately the manufacturer because of Covid had some serious delays in producing them as they had to close and follow their government orders and then had done sickness to manage and also we suffered from the delivery delays that a lot of distributors in the U.K. were suffering from due to transport issues. Unfortunately Covid was a difficult situation on all of us. We did try and help and we sent you free of charge other bags we had in stock from a different fabric but it seems that this gesture was not enough. I realise you were given different availability deadlines that kept changing but again unfortunately this was the nature of what we were facing with constant changes in deadlines and supply. Anyway, again we are really sorry of any inconvenience that have been caused. Please get in touch with us again if you think there is a way we can help in the future as we will do our best to help. As you can see in our main external review platform that we use Ekomi we have more then 1800 5 star reviews.

Rated 4 out of 5 stars

Over the years I have had a number of…

Over the years I have had a number of Froothie products…juicers including the 700 range which is now discontinued so I purchased the Evolve. I’ve also had the 9200 and 9200A blenders which are fantastic power blenders and I have also purchased the Evolve Blende - a fantastic machine. Really happy with the products and customer service pre and post sales is excellent. Well packaged products ensures delivery is also very fast. I would recommend Froothie.

24 August 2022
Unprompted review
Rated 5 out of 5 stars

Vibrafit supplied by Froothie

I am so impressed with this company. My partner is seriously disabled and I was recommended by his physio to try a Vibrafit. As it was a trial I thought that I would buy a refurbished model, which was about £200 compared to a new one at £400. It arrived quickly but, unfortunately, did not work. This was not the fault of Froothie but their supplier. When I contacted Froothie they immediately agreed to supply a replacement, absolutely no quibble. But now for the really good bit. The replacement machine was a brand new one as they didn’t want me to have a further problem. This is customer service at its very best and they are to be congratulated

17 August 2022
Unprompted review
Rated 5 out of 5 stars

Good customer service

After a first disappointing experience (but not their fault, Fedex lost the parcel), I got a call from the company's director and he went beyonds expectation to make it right. Froothie UK have a good customer service and good products.

23 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent products, swift delivery , great customer service. I’ll definitely return to this company in the future

14 October 2021
Unprompted review
Rated 1 out of 5 stars

Don't buy from this store

Don't buy from this store. First thing is that they offer a next day delivery with FedEx and then sending using Hermes 3 day delivery, so order placed on Tuesday arrived on Saturday. Another thing is that juicer that came is used with some grass still on it, no seal on the box and two plastic cups for juice and pulp are broken. Save yourself some time and money and buy from another, trusted store.

Btw. Optimum 600m slow juicer is great.

10 July 2021
Unprompted review
Froothie UK & Ireland Limited logo

Reply from Froothie UK & Ireland Limited

Dear Adrian, we have tried to contact you and unfortunately we have not been able to connect. We are really sorry for the late delivery of your order unfortunately with Covid delays have occured. Currently we are running at 95 percent delivery next day and 100 percent within 48 hours. If you wish to check our reviews please check E-Komi as this is the system we use and there you will find more then 1800 five star reviews. In terms of grass on the machine, it seems you might have ordered a demo unit and I am really sorry if somehow some food ingredients were left on it. On a positive note we thank you for highlighting the fact that the Optimum 600M juicer is great. Please get in touch and we will do our best to improve on the experience you had.

Rated 5 out of 5 stars

I was very impressed with my Froothie…

I was very impressed with my Froothie 9200 A Optima high speed liquidiser. My only concern was strange bubble holes in the injection moulding sites on the base of the jug. I sent photos with an email to customer support and within 19 hours I had an apologetic response informing me that a new jug was ALREADY on it's way to me, and to keep the original jug! I was more than a bit chuffed with their fabulous response. Great product AND a great company? Absolutely I wrote on fb site too.

9 April 2021
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend.

I took a lot of time deciding which juicer to buy. I read a lot of reviews and took advice from people who had been juicing for a while. I finally selected a Froothie juicer and I've very glad I did. Its a dream to use, quick, quiet and efficient. Its also very easy to dismantle and clean. I'm very, very pleased with the juicer and the service I received from Froothie.

30 December 2020
Unprompted review
Rated 5 out of 5 stars

I Have only had my Froothie blender for…

I Have only had my Froothie blender for 2 weeks but am already very happy with it. I have been busy making my own nut milk (both almond and cashew)both are delicious and make my own breakfast smoothies extra special. Homemade hummus and cashew ricotta are so much nicer than shop bought and The Froothie Optimum G2.3 - Platinum series with induction motor make and it effortless to make. I am looking forward to trying nut butter and soup as my next project.
Both Bernard and Josianne were very helpful and a pleasure to deal with. All in all a very professional company delivering a quality product. I am very impressed.

31 August 2020
Unprompted review
Rated 5 out of 5 stars

5 STARS

Very happy with my juicer!! Great company and will definitely be letting all my friends and colleagues know.

6 August 2020
Unprompted review
Rated 5 out of 5 stars

Thank you for the 9200A powerful…

Thank you for the 9200A powerful blender I love it.. and a big thank you for the sales team who helped me to choose this blender and responded promptly. I recommend this blender and Froothie company. My Best choice!

22 June 2020
Unprompted review

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