Had not heard of this liquor vendor, but took a chance as a referral from my local wine supplier. MY PURCHASE WAS FLAWLESS ! . . . hard to locate my favorite Bouborn . . . price very reasonab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with the allocated bourbon we’ve been able to order from FrootBat. Packaging has been super and arrivals on time. Customer service has gone beyond expectations with reaching out and making... See more
Company replied
I like the option of having your order delivered to your house, which requires a signature from someone over 21. The other option is picking up your order at FedEx store. Not being able to work from... See more
Company replied
Great experience! After placing my order I emailed them with a question - they responded very quickly. Afterwords they followed up to confirm everything was okay. I was also impressed that every bottl... See more
Company replied
Company details
Written by the company
Frootbat is a specialty online marketplace for bourbon, scotch, world whiskey, wine & other liquors. Our mission is to make hard-to-find spirits easy-to-buy, sourcing and supplying any bottle, anywhere. With over 25,000 products in stock, we have quickly become one of the world's most comprehensive online liquor retailers. Our number one focus is making liquor easily accessible to our customers, providing a best-in-class customer experience. We believe that the best form of advertising is word of mouth, and as such we're constantly trying to improve all aspects of our offering, whether that be expanding our product range, moving into new and exciting markets or listening to feedback and improving our customer experience. Welcome to Frootbat!
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- orders@frootbat.com
- frootbat.com
Free Shipping Offer
4.6
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent price and delivery options…
Excellent price and delivery options make Frootbat my go to for all my Bourbon.
24 March 2026
Reply from Frootbat
Hey Mike,
Thank you so much for the kind words! We’re thrilled to be your go-to for bourbon. Our team works hard to keep our pricing competitive and our shipping fast, so it’s great to hear that’s making a difference for you.
Cheers,
Frootbat Team
The whole experience was top notch
The whole experience was top notch, I have already found my next bottle and it is being picked for shipping right now. And to be truthful it does help when they offer free shipping.
23 March 2026
Reply from Frootbat
Hi Loyal,
Thank you for the fantastic feedback! We're thrilled to hear the whole experience was top notch and that you’ve already got your next bottle lined up and on the way. That’s what we love to see.
Kind regards,
Frootbat Team
All good
All good. Great selection, especially of hard to find and premium priced products. Fins special deals that really are special. Great packaging and tracking.
21 March 2026
Reply from Frootbat
Hello David,
Thank you for the awesome feedback! We're so glad you’re enjoying our selection, especially those harder-to-find and premium bottles. It’s great to hear you’ve been able to take advantage of some truly special deals too.
Kind regards,
Frootbat Team
Reply from Frootbat
Hi Michael,
Thank you for your kind words!
We're really glad to hear that you had a great experience with our packaging and communication. Keeping our customers informed every step of the way is something we truly value, so it means a lot to know that it made a difference for you.
We appreciate your support and look forward to serving you again soon!
Cheers,
Frootbat Team
All the bottles came fast and very…
All the bottles came fast and very competitively priced. I cant even describe how happy I am with my purchases thanks Frootbat.
21 March 2026
Reply from Frootbat
Hi Jose,
Thanks for the awesome review!
Happy to hear your bottles arrived quick and at a great price. Really glad you’re happy with your purchases – we can’t wait to help you grab your next ones!
Kind regards,
Frootbat Team
Good selection and fast delivery.
21 March 2026
Reply from Frootbat
Hi Dan,
We appreciate your 5-star review!
We’re glad you’re enjoying the selection and that your order arrived quickly. That’s exactly the kind of experience we aim to deliver.
Looking forward to doing more business with you.
Warm regards,
Frootbat Team
Everything arrived as ordered and great…
Everything arrived as ordered and great communication regarding the delivery
13 March 2026
Reply from Frootbat
Hello Jerry,
Thanks for the awesome feedback!
We’re really glad to hear everything arrived just as expected and that our team kept you well informed along the way. Clear communication and a smooth delivery are exactly what we aim for.
We look forward to helping you out again soon.
Best regards,
Frootbat Team
Reply from Frootbat
Hi Kevin,
Thanks for the great feedback!
We’re really glad to hear your order arrived quickly and that you found the pricing reasonable. That’s exactly what we aim for every time.
Appreciate you taking the time to share, and we look forward to helping you with your next order.
Kind regards,
Frootbat Team
Very happy with the allocated bourbon…
Very happy with the allocated bourbon we’ve been able to order from FrootBat. Packaging has been super and arrivals on time. Customer service has gone beyond expectations with reaching out and making sure the orders are correct and shipment was received. Very willing to help in anyway! Top notch company! We’ve placed 3 orders in 5 weeks with bourbons we never see around our area..so we’re very happy with FrootBat!
25 March 2026
Unprompted review
Reply from Frootbat
Hi Debbie,
Thanks so much for the amazing feedback!
We’re absolutely stoked to hear you’ve been enjoying the allocated bourbons and that everything from packaging to delivery has been spot on. It’s great to know our team’s been able to support you along the way and make sure each order lands just right.
Thanks again for backing us. We can’t wait to help you track down your next great pour.
Cheers!
Frootbat Team
Somewhat discounted prices
Somewhat discounted prices, close to free shipping, things I can not get locally. Really good wrapping!
19 March 2026
Reply from Frootbat
Hey Mp,
We love hearing this! Our team works hard to keep prices fair and shipping even fairer. It’s great to know those hard-to-find items reached you safely. Thanks for choosing us!
All the best,
Frootbat Team
I have used Frootbat several times and…
I have used Frootbat several times and have always had a positive experience from start to finish.
Quick delivery and shipping updates.
9 March 2026
Reply from Frootbat
Hi Kevin,
Thank you for your review! We pride ourselves on timely and precise service, so it’s wonderful to know we met your expectations. We look forward to serving you again in the future.
Sincerely,
Frootbat Team
Reply from Frootbat
Hi Alfred,
Thanks so much for your kind words!
We’re really glad to hear everything arrived quickly and just as expected. That’s exactly the experience we aim to deliver every time.
Appreciate your support, and we look forward to getting your next order out to you just as smoothly. Cheers!
Kind regards,
Frootbat Team
great pricing and timely shipping
great pricing and timely shipping. bottles also were very protected.
15 March 2026
Reply from Frootbat
Hi there,
Thanks so much for the awesome feedback!
We’re really glad to hear you were happy with the pricing and that your order arrived on time. It’s also great to know the bottles reached you safely. We always take extra care with packaging to make sure everything is well protected during transit.
We truly appreciate your support and hope to have you back again soon!
Kind regards,
Frootbat Team
Good price and fast service
14 March 2026
Reply from Frootbat
Hello Pawn,
Thanks for your feedback! We’re glad to hear you were happy with the price and that your order arrived quickly. We appreciate your support and hope to serve you again soon.
Kind regards,
Frootbat Team
Scam type interaction.
Scam type interaction.
Tried to order a bottle and never went thru, tried to go back and reorder and still nothing.
Price was reflected to change because ordering only one bottle.
Scam
19 March 2026
Unprompted review
Reply from Frootbat
Hi Paul,
We appreciate you bringing these concerns to our attention. Please be assured that Frootbat is a verified marketplace, and we take reports of checkout difficulties very seriously.
Regarding the pricing, our platform aggregates real-time data from a global network of independent merchant partners. As a result, both product costs and shipping fees may vary based on which partner merchant fulfills the order for your designated address. These values may also fluctuate depending on the total order volume.
We would like to conduct a thorough review of your attempted transactions to identify why they did not finalize. Please contact our support team at orders@frootbat.com so we can provide a formal resolution.
Sincerely,
Frootbat Team
extremely fast shipping
extremely fast shipping. I had my bottle in two days! Bottle was well protected.
12 March 2026
Reply from Frootbat
Hi Cary,
Thank you so much for the 5-star review! We’re thrilled to hear your order arrived right on time. Our fulfillment team takes great care in securing every package to ensure it reaches you in perfect condition.
We look forward to serving you again soon!
All the best,
Frootbat Team
Reply from Frootbat
Hi John,
Thanks so much for your continued support! We’re really pleased to hear you’ve consistently had an excellent experience with us. We truly appreciate it and look forward to serving you again soon. Cheers!
Kind regards,
Frootbat Team
Rapid Delivery & Easy to Navigate Website
I live in Tasmania and was looking for Tasmanian whiskeys available in the US to donate to a function. Frootbat had a number of Tasmanian Whiskeys available and the item was delivered to Philadelphia within 2 days. Great service
25 February 2026
Reply from Frootbat
Hello Martin,
Thanks for your feedback! We’re glad we could help you find Tasmanian whiskies for your event and that they arrived in Philadelphia so quickly. We appreciate your support and look forward to helping you with more unique bottles in the future.
Kind regards,
Frootbat Team
The bottle was leaking when delivered…
The bottle was leaking when delivered so you offered me less than 10% refund and I paid for insurance!
If was a gift for my best friend, not any more, went to the liquor store!
10 March 2026
Reply from Frootbat
Hi James,
We are sincerely sorry to hear about the leak that ruined your gift. It is completely understandable why a 10% refund felt inadequate, especially considering the insurance purchased and the special occasion for your friend.
We want to clarify that our team has provided the maximum support available under our current insured order policies. However, we recognize that the outcome did not meet your expectations in this instance.
Feedback like yours is vital for our improvement. We are sharing your comments directly with our shipping and claims departments to re-evaluate how damaged goods and insurance claims are handled moving forward.
We truly regret the inconvenience of your extra trip to the store and appreciate you bringing these shortcomings to our attention.
Sincerely,
Frootbat Team
Reply from Frootbat
Hi Steve,
Thanks for your feedback! We’re thrilled to hear you enjoyed our selection, especially the hard-to-find bottles. Helping customers discover those unique finds is what we love doing. We really appreciate your support and hope to help you track down even more great bottles in the future!
Kind regards,
Frootbat Team
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