Frontera Reviews 77

I worked closely with Gina and Maggie and I can't thank them enough for helping me pick out my seating sets and custom cushions. Everything was perfect! I will be returning for more pieces of my set. Thank you Gina and Maggie!

Easy to navigate the website, free delivery, great customer service! Only suggestion would be to make free fabric samples more accessible to clients.

Thank you, these guys are great.

Ordered 4 White Rockers. Rockers were assembled quickly and easily. Directions were easy to understand, all hardware was present, and all parts fit together easily. The assembled rockers are quite sturdy and comfortable. Did have an issue in that one of the seats had two large cracks when unpacked. Carton did not appear to be damaged, so believe it was shipped in the damaged condition. Had to leave a voice mail with Customer Service and also sent an email with a picture of the damaged seat. But within an hour, I received an email back with apologies and would check the availability of a replacement seat. The replacement seat was FedX'd out the next morning and arrived two days later. These chairs are not cheap and initially disappointed to receive a damaged product. But these things do occasionally happen and GREAT customer service saved the day. Would purchase from them again !!!

The engraved plates were shipped later than expected to the wrong address. Thank goodness my admin was on top of the situation. Another overnight shipping fee to the correct location made the final outcome meet the expectation.

The first step in the rocker assembly instructions are incorrect and need to be reversed.

The chairs arrived a few days earlier than expected, which was great. They are very well made and comfortable. They look great on our farm house porch.

Well constructed and comfortable.
Responsive customer service.
Highly recommend.

Easy to assemble, great product, very comfortable. Looks great.

I really like the chair but the bolts to attach the rocking skids stripped out. I see you started shipping shorter connecting bolts which is good but the predrilled hole that the screw goes into is too small. The allen socket on the top of the connecting bolt stripped out when the head was just above the skid. I had to drill off the head in order for the rocker to rock properly. I'm expecting that the rocker will start leaving rust spots on my deck as the rest of the bolt starts to rust. I recommend you get a shorter bolt or, better yet, make the predrilled hole larger. The rest of the assembly worked well.

This is the second time I've ordered from Frontera. The customer service has been excellent both times.
I will order from them again.

I needed replacement cushions for my Barlow & Tyre loungers in short order to get my house ready for an open house. I reached out to Frontera and asked if I could get the cushions by my desired date. The team at Frontera went above and beyond by following up with me when I forgot to place the order to make sure I placed my order in time to get them by my desired date. When the cushions arrived a day earlier than expected, I was DELIGHTED! Phenomenal customer service and execution. The cushions are perfect. Thanks!

Maggie is awesome. We had two broken support arms on our ancient Kingsley Bate umbrella. Kingsley Bate told us we were out of luck. So we called Maggie and within moments she called us back with the part information, in stock status and pricing. We received them in a timely manner, installed them and presto, our umbrella is as good as new!
Awesome.

I was so pleased with my first purchase from Frontera. Seamless online ordering, fast shipping, and a beautiful product at a lower price than I could have gotten from my local outdoor furniture store.

Frontera was a great place to purchase our new outdoor furniture. Maggie was very helpful and responsive during the process!!

I began looking for patio furniture, locally, in early fall. I found a lot of sales and some nice furniture but the sales people were just that... sales people who didn't know a whole lot or spend a lot of effort. What's worse, the sale prices never seemed to add up and delivery charges pushed me to look online. I found Frontera.com where they stocked the whole line of Kingsley-Bate furniture, at a fantastic price. Being a little skeptical, I called their customer service and spoke to Maggie who answered all my questions and put my mind at ease. She had a set of Kingsley-Bate furniture herself and worked directly for the manufacturer in the past. She wasn't pushy and took time to explain the product, shipping and return policy. Maggie also sold me on the teak sealant (to prevent stains) and the Electro-polish (since we live in Seattle about 1.5 miles from Puget Sound); I didn't feel like it was an "up-sale" since I could tell she cared about my customer satisfaction and product quality. (We even exchanged a few photos of our dogs via email throughout the process.) My partner and I waited about four months until the shipment arrived, via freight, on the scheduled date and time. There was no damage and the furniture was easy to assemble with a screw driver and rubber mallet. The electro-polishing looks amazing and the teak is smooth and solid. I couldn't recommend a better online company! I'm also excited to spend our bonus points on a second bistro/bar table. Thank you Maggie! Final words... excellent quality & customer service, no-tax, free shipping, bonus rewards, happy customer!

Our University has being using Frontera for several years to provide teak furniture for our campus. Their products are top-notch, and their customer service is second to none. Maggie is wonderful and always willing to work with our timeline to deliver the products we need. I can't say one negative thing about my experience with this company. Purchase from them WITH CONFIDENCE!

The rocker arrived well-packed and in good shape. It is handsome and comfortable and well-made, a quality piece. The instructions are good. But I found it very challenging to assemble, even though I am an experienced furniture builder (cabinets, tables, benches, bookcases, and the like) with lots of woodworking tools. The main problem is that the pilot holes are inadequate. I stripped two screws (one very hard to replace) before deciding to drill my own pilot holes. Also try as I might I could not get some joints to fit quite as tightly as I like. Nevertheless, the joinery is strong, the parts are well-made, and I like the rocker a lot. The wood is finished for outside use, so plan to varnish it if you want a more polished look and feel for inside use.

Very disappointed in our purchase - "some assembly required" was A LOT of WORK. Manufacturer drilled one hole at wrong angle and we had to hire a carpenter to repair it. Customer service offered to replace the chair, but chair would not have come in time for gift giving. We opted to take the partial refund, to cover cost of carpenter, wood finish cover up, and we didn't want to do any more assembling.

Really like this company's customer service. It's super easy, fast and friendly. but it took like 18 weeks to get my chairs. They told me ahead of time, but still. Ugh. Way too long.