Fromex Photo & Digital Reviews 1,129

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and services, noting that their prints, including large format and specialty items, consistently turn out beautifully and accurately. Many people highlight the exceptional staff, describing them as patient, knowledgeable, professional, and friendly, providing excellent and personalized service that makes the ordering process smooth and enjoyable. The efficiency of the ordering process and quick turnaround times are also frequently mentioned as major positives. However, some customers also noted occasional issues with prints being cut off or cropped incorrectly, affecting watermarks or parts of images. A few people also mentioned that while the overall service is excellent, there were instances where initial interactions with staff were not as helpful, though these were often resolved by other employees.

What people talk about most

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the excellent quality of... See more

Product

Reviewers mention positive feedback about product. Customers are consistently impressed with the quality of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service, highlighting its speed, affordability, and high quality.... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers found the process smooth... See more

Order

People report positive experiences with their orders. Many customers were pleased with the ease of online... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using Fromex photo lab for various projects for many years. Recently, I have been experimenting with various print mediums. Fromex offers sample options on aluminum. I am happy to say the... See more

Rated 5 out of 5 stars

Had a photo made into a large poster for my husband’s Celebration of Life event. After discussing it with Brittany, I knew exactly what was needed…..she was patient, knowledgeable and professional.... See more

Rated 5 out of 5 stars

I’m a big fan of Fromex. I love that I can print exactly what I need in any size. As a graphic designer who’s picky about print quality, I’m always impressed with their work and their finishes. I rece... See more

Rated 5 out of 5 stars

My annual job of jewel case calendars is a challenge, I think, due to my sending vertical rather than horizontal images. The team has worked with me (and my lack of tech prowess) patiently year af... See more


Company details

  1. Photo Printing Service

Written by the company

Fromex Photo & Digital is a full-service photo and imaging company dedicated to helping people preserve, share, and celebrate their memories. Since our founding, we’ve built a reputation for quality craftsmanship, personal service, and a passion for photography—both film and digital. We provide a wide range of professional services, including: High-quality color and black & white photo printing in sizes from standard snapshots to large-format enlargements. Fine art and specialty products such as canvas wraps, aluminum prints, and custom photo gifts. Film processing, scanning, and digital archiving to keep your memories safe for generations. Expert photo restoration services to bring damaged or faded photographs back to life. With convenient online ordering at www.fromex.com, you can easily upload and print from your computer, tablet, or smartphone. Whether you’re a professional photographer, an artist, or simply someone who loves capturing life’s moments, Fromex offers the tools, expertise, and personal care to make your images look their very best.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 4 out of 5 stars

The staff were very helpful and…

The staff were very helpful and understanding of my lack of understanding the process.
The photo that I had printed turned out great!
The only downside was that my print sat in a cabinet for three days because no one bothered to contact me to let me know it was ready.

3 August 2024
Fromex Photo & Digital logo

Reply from Fromex Photo & Digital

Mark, Thanks for the review. Our phone records show a text to you on 8/5/24 at 11:55am to notify you that your order was ready for pick up. Sorry, it seems you never got it.
Thanks,
John

Rated 5 out of 5 stars

Wow…

Once again Fromex delivers. I designed a special photo montage on InDesign and had a 12x12 printed. I would have paid twice the amount for the incredible quality. Framed and hanging on my friend’s wall.

22 June 2024
Rated 5 out of 5 stars

Outstanding!!

I’ve been a customer of Fromex photo lab since the 1980s. I would not go anywhere else. This photo lab is the one stop for everybody.

The customer service is incredible and very helpful.

What also impressed me was the quick turnaround time. Despite my somewhat large order, the prints were ready faster than I anticipated, allowing me to meet my deadlines without any stress.

Additionally, the lab offers a wide range of services, from traditional prints to innovative photo gifts, making it a one-stop shop for all photography needs. I particularly appreciated the attention to detail in the packaging, ensuring that my prints arrived in perfect condition.

17 June 2024
Rated 3 out of 5 stars

Finger prints on negatives

Not too happy with how my negatives were handled. There was a bunch of finger prints on my film negatives that are a pain to clean off.

The negatives that didn’t have finger prints came out really nice. But I’m not sure if I’ll get more important work developed here in the future.

13 June 2024

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