Fromex Photo & Digital Reviews 1,129

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and services, noting that their prints, including large format and specialty items, consistently turn out beautifully and accurately. Many people highlight the exceptional staff, describing them as patient, knowledgeable, professional, and friendly, providing excellent and personalized service that makes the ordering process smooth and enjoyable. The efficiency of the ordering process and quick turnaround times are also frequently mentioned as major positives. However, some customers also noted occasional issues with prints being cut off or cropped incorrectly, affecting watermarks or parts of images. A few people also mentioned that while the overall service is excellent, there were instances where initial interactions with staff were not as helpful, though these were often resolved by other employees.

What people talk about most

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the excellent quality of... See more

Product

Reviewers mention positive feedback about product. Customers are consistently impressed with the quality of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service, highlighting its speed, affordability, and high quality.... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers found the process smooth... See more

Order

People report positive experiences with their orders. Many customers were pleased with the ease of online... See more

Based on these reviews

Rated 5 out of 5 stars

I have been using Fromex photo lab for various projects for many years. Recently, I have been experimenting with various print mediums. Fromex offers sample options on aluminum. I am happy to say the... See more

Rated 5 out of 5 stars

Had a photo made into a large poster for my husband’s Celebration of Life event. After discussing it with Brittany, I knew exactly what was needed…..she was patient, knowledgeable and professional.... See more

Rated 5 out of 5 stars

I’m a big fan of Fromex. I love that I can print exactly what I need in any size. As a graphic designer who’s picky about print quality, I’m always impressed with their work and their finishes. I rece... See more

Rated 5 out of 5 stars

My annual job of jewel case calendars is a challenge, I think, due to my sending vertical rather than horizontal images. The team has worked with me (and my lack of tech prowess) patiently year af... See more


Company details

  1. Photo Printing Service

Written by the company

Fromex Photo & Digital is a full-service photo and imaging company dedicated to helping people preserve, share, and celebrate their memories. Since our founding, we’ve built a reputation for quality craftsmanship, personal service, and a passion for photography—both film and digital. We provide a wide range of professional services, including: High-quality color and black & white photo printing in sizes from standard snapshots to large-format enlargements. Fine art and specialty products such as canvas wraps, aluminum prints, and custom photo gifts. Film processing, scanning, and digital archiving to keep your memories safe for generations. Expert photo restoration services to bring damaged or faded photographs back to life. With convenient online ordering at www.fromex.com, you can easily upload and print from your computer, tablet, or smartphone. Whether you’re a professional photographer, an artist, or simply someone who loves capturing life’s moments, Fromex offers the tools, expertise, and personal care to make your images look their very best.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Photo prints were great and delivery…

Photo prints were great and delivery was timely. I did have problems with the website in completing the checkout process. For some unknown reason it would not complete the credit card process. However, when I called the staff they quickly took care of the matter.

18 December 2023
Rated 5 out of 5 stars

Helpful staff available by phone and quick turnaround and shipping.

Knowledgeable staff answered the phone and got back to me on an question they couldn't answer immediately about how to enter a less-than-standard order (matte laminated portrait photo prints, unframed, for an elderly relative to hold to remember her lost love) on your website, which wasn't intuitively obvious (had to go additional steps to the end to find the right option). The order was shipped quickly despite ordering during the holidays.

16 December 2023
Rated 5 out of 5 stars

I live locally to the shop and ordered…

I live locally to the shop and ordered my Christmas cards on a Sunday night. I received my text that they were ready for pick up the next morning. Absolutely awesome! My cards were adorable and in the mail within 24 hours of ordering. Friendly service as well.

11 December 2023
Rated 1 out of 5 stars

I specified a height of 2' 3" on the…

I specified a height of 2' 3" on the order form. The picture delivered is 2' 11", which is quite a bit larger than life sized .

5 December 2023
Fromex Photo & Digital logo

Reply from Fromex Photo & Digital

Charlie,
Sorry about that. Our order detail form shows no comments included in the Comment Box. You ordered 30" wide by 3' tall.
Do you want us to reprint it 27" tall?
John

Rated 5 out of 5 stars

Fromex gallery prints

Thank you Fromex for the service making gallery prints for my art show. The quality of the prints far surpasses any other online printer and I was happy to support the shop locally. I appreciate John for working with my budget for the large volume and for the shops speedy service. Packaging and presentation are immaculate. Thank you Fromex for the care!

25 November 2023
Rated 5 out of 5 stars

Great! Stunning Quality!!!

So sorry for the late review! I've been busy but now that I have the time I just want to say how pleased I am with the canvas print I received! It came out stunningly beautiful. Thank you for the quality, time, and care in creating it. It was our favorite photograph from our wedding, and it looks gorgeous hung up in our home! We are so happy, and I cried when I saw it. We will definitely be ordering more! Thank you so so much for a great print!

11 November 2023

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