While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

The customer service was good for what it was but it was an act of congress to get them to respond to emails. I kept having to send a request through the website. My frome also came in with a broken f... See more

Rated 5 out of 5 stars

I love the concept of the Frome product. The only issue is that my favorite movies have boring colors (Casablanca anyone?). So, even though I don't watch animated films, I chose Aladdin as my purcha... See more

Rated 5 out of 5 stars

I recently gifted the FROME CASE GIFT CARD from frome.co, and it was a huge hit! The recipient loved being able to choose their own stylish case, and I loved how easy it was to purchase and send. The... See more

Rated 5 out of 5 stars

The phone cases are really good, scratch resistant and really protective (I’ve dropped my phone a couple of times already). The canvases are brilliant additions to my walls and a great talking poin... See more

Company details

  1. Decoration and Interior Design Store

Written by the company

Frome offers a unique perspective on your favorite movies. The whole movie is condensed into scene colors and placed on a panoramic canvas. Perfect for all movie lovers and fits any home decor perfectly!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

289 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(289)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely pleased!

When I purchased this for my son I was skeptical. When I received it I was extremely pleased! It is on canvas, well-made, and true to the story line. My son loved it, and everyone else was very jealous! I plan on making several more purchases!

7 February 2022
Unprompted review
Rated 5 out of 5 stars

A Great Christmas Gift

Got the Citizen Kane Frome for my stepfather for Christmas. He worked in the film industry for many years and I knew he’d love it. When I told him what it was, he got teary eyed. He loved it! I was also surprised at how vibrant it was, especially for a black and white movie. Shipping was also very fast. I would absolutely order another.

7 February 2022
Unprompted review
Rated 2 out of 5 stars

Bait and switch garbage

Bait and switch. Be warned, unless you pay extra, you will get washed out dull faded prints that don't match the product; which is vaguely explained buried in a FAQ they expect you to know and used as an excuse not to offer any recompense.

After 2.5 dragged out weeks, having to provide numerous pictures of the pieces actually being damages at printing or shipping...they offered a replacement or a refund of 50%. Only after firing back that 50% was unacceptable and leaning harder on them I was finally given a full refund.

Your mileage may vary but the time and stress is not worth overpriced low quality art.

3 February 2022
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. If you want to return your Frome or exchange you, they make you ship it to Lithuania (which costs more than the Frome) so returns are basically not an option at all.

Customer service is very poor.

29 December 2021
Unprompted review
Rated 1 out of 5 stars

This company SUCKS!!!

Ordered on 12/10/2021. Told ships within 3-6 days from California, it is now 12/17/2021 and have heard NOTHING from this company. This was to be a fine Christmas gift and now it appears that isn’t going to happen. HORRIBLE COMPANY, HORRIBLE CUSTOMER SERVICE! WILL NEVER DO BUSINESS WITH THEM EVER AGAIN! And don’t bother emailing them because they cannot be bothered to respond. 🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻

17 December 2021
Unprompted review
Frome logo

Reply from Frome

Hey Terri!

Thank you for your review!

I'm sorry to hear that the delivery time was not up to your expectations. Our shipping policy states that the processing time during peak times can be up to 6 business days. It appears that your order was processed in time, and is scheduled to be delivered before Christmas.

Hopefully, the slight confusion about the processing and delivery times didn't ruin your excitement for Christmas too much. :(

When it comes to late responses from our customer service, I'm truly sorry about it. During The Christmas period, we are receiving quite a lot of queries, so sometimes delayed responses are inevitable. But we are always trying to respond to every query as fast as possible!

Once again, apologies for the inconvenience, and thank you so much for choosing Frome as a Christmas gift. May you have a great time with your friends and family this Christmas! ❤️

Rated 1 out of 5 stars

VERY SLOW SHIPPING

Ordered this over 3 weeks ago. We live only 2 States away from California. Frome says they shipped it. FedEx won’t tell me anything. So much for getting this on time. Can’t review the picture itself but don’t expect to get it anytime soon if you order one. As for me, this will be the only one I buy from Frome with poor customer service like this.

14 December 2021
Unprompted review
Frome logo

Reply from Frome

Hello Scott,

Thank you for your review!

I'm sorry to hear that the delivery time was not up to your expectations. As it's stated in our shipping policy, the processing and production timeframe can be up to 6 business days. After the order is dispatched the standard delivery to the US takes up to 6 business days. Upon checking your delivery information, I see that you've ordered on December 1st and received your Frome on December 15th, which means that the order was delivered as promised.

Feel free to learn more about our shipping policy here: https://www.frome.co/policies/shipping-policy

Rated 5 out of 5 stars

I thought I received the wrong order....

I ordered a Frome from one of my favorite movies. I had requested a Buff with the movie's title on the side. When it arrived I was so excited. I quickly looked at the piece before removing the plastic when I realized I couldn't see the title. That was pretty upsetting but I was pleased by the piece non the less. I figured I'll just let them know to see if maybe I could send it back for the Buff piece I ordered and not the Basic that I received. Immediately after my initial email they responded with quick guides to replace the piece for me. I'm sure the rep I had must've went through great lengths to validate my incorrect order when she ultimately got me another sent as per my request. Prior to knowing a new one was going to be sent I went ahead and removed the plastic because something caught my attention. It turned out they had actually sent me the correct one all along. I quickly sent them a notification to halt the new order, I had made a mistake. The rep, Millie, she was so kind. Even after my huge error and what strings she must've pulled, they never once gave me the feeling that my complaint was not validated even though it was my error all along. Top notch product with service to match!

11 December 2021
Unprompted review
Rated 5 out of 5 stars

So happy with purchase!

I bought The Greatest Showman frome. I am absolutely thrilled with it! I ordered it on a Sunday morning and it was delivered by courier on Friday afternoon. Can’t get much quicker than that! The frome looks amazing, great quality. Such a cool idea! Very happy!

28 November 2021
Unprompted review
Rated 5 out of 5 stars

I absolutely love our Frome

I absolutely love our Frome! The colors are just as expected. The construction is sound and not flimsy. It is an excellent conversation piece.
It is a wrap-around canvas and if there was anything I would do to improve it, it would be to have the beginning and ending scenes visible from the front and not wrapped to the sides.
Nonetheless very satisfied with our purchase.

1 November 2021
Unprompted review
Rated 5 out of 5 stars

Top Gun

I got this as a gift for a friend. She loves it and can't wait to watch the movie again following along with the stripes.

30 October 2021
Rated 5 out of 5 stars

Perfect gift idea

Bought this as an anniversary gift, chose the movie we watched on our first date. Would absolutely recommend a frome as a gift to someone you love.

28 October 2021
Rated 4 out of 5 stars

Love the product

They look great, packaging was excellent, shipping was easy.

Only issue was there was no visible identifier for which was which film. I knew which one was which, but it was a mystery for my Girlfriend when we opened them.

28 October 2021
Rated 5 out of 5 stars

Fantastic quality

Fantastic quality, and quick shipping last winter when everything was moving slow. Great job on a beautiful product - we love it!

28 October 2021
Unprompted review
Rated 1 out of 5 stars

Disappointing and bad customer service

After I had made my purchase they released a free shipping promotion and when I contacted them they said it was too late to apply the offer however it took almost a week for them to ship out my item giving them plenty of time to update my purchase. This is like the bait and switch method in a way, miss leading with terrible customer service plus the artwork looks awful in real life IMO 😊

27 October 2021
Frome logo

Reply from Frome

Hello Darren,

Thank you for your review.

It's unfortunate to hear that your experience with us wasn't good and we appreciate you taking the time to share your thoughts.

We double-checked our communication with you in order to try and see if there was something we could do for you. As we mentioned in the email, your order was in the production stage where we cannot cancel it anymore, unfortunately.
We completely understand your frustration as you wanted to take advantage of the free shipping offer but as we can see from your order, you already took advantage of discount code you've got from our marketing email. Please note, discount codes and other offers are not compatible.

Once again, we are truly sorry that your experience with us didn't match your expectations.

Best regards
Frome team

Rated 5 out of 5 stars

Frome for a friend

Bought the Star Wars Episode V Frome as a gift for a friend. They look even better in person than on the website! I can't wait to get my own.

26 October 2021
Unprompted review
Rated 5 out of 5 stars

Impressed. Great Quality.

I was really impressed by not just the service (prompt, packaging A+), but the final product was way cooler than I expected! It's sitting proudly above our couch, watching us plan for the next!

25 October 2021
Unprompted review
Rated 5 out of 5 stars

A work of art, a film buffs dream, and a gold standard conversation starter all in one quality item.

This was a gem of a find and a perfect gift for our daughter in her new home. Being a big Jack Black fan, the biggest challenge was deciding which film to go for in our Frome, ultimately we went with the one that simply went best with her room decor.

The shades of autumn that run through the Frome are ideal, with a sharp flash of turquoise and blues at the right hand side, providing a shock of colour that stands out perfectly, enlivening the piece in a way that any artist would be proud to replicate.

We were a bit wary of spending a lot of money on something that we had only seen in picture form, but as this was both a birthday present and housewarming, we took the plunge and went for a large canvas with full frame and top line finish.

We were anxious but hopeful, and when it arrived it exceeded every one of our hopes and expectations. Quite simply it was terrific. Wrapped securely in bubble wrap and a massive cardboard housing, when we opened it, everything was just right. The depth of colours, the richness of the finish, the quality of the frame, and even the film identification (School of Rock,) stood out like an artist signature on a contemporary work of art.

We couldn’t be more pleased with this product in the end. Rather than being pricey, the quality and standard made it great value for money and I would recommend the investment to anyone. This is a fantastic off the wall (pardon the pun) gift. It’s an impact statement that is ideal for everyone from Interior designers, to artists, to simply film buffs, and we know it is something that will be treasured by our daughter for many years to come.

Our new challenge is choosing our next one.

24 October 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look