Frive Reviews 11,407

Great service

Products delivered promptly. So far all dishes have tasted lovely. With first order discount i found fresh cooked food that tastes delicious

Taste is amazing and definitely a cut above the other food prep companies

The menu has variety, the food looks like food not just lots of stuff cut into cubes and so it doesn’t get boring. So far it’s been a very seamless experience.

Tried this product for the first time bought 12 mils out of or 12 four of them had the seals to the packaging for the males broken and I had severe food poisoning on one of the meals I tried and I know that it was the mill as I had to eat eaten anything else in 24 hours and eight hours after eating it was very sick and not very well emailed the company to complain and see what they advise me to do next heard nothing back. Also message through my account and still heard nothing back avoid if possible as there are plenty of other companies that do better quality food and packaging.

Delicious & varied selection of meals. Bought to help me out after shoulder surgery. Easy to reheat. Delivery on time and well packed. Good communication from Frive re confirming selection for following week.Good discount on at least 4 weeks.

I have been using them for a couple of weeks as I didn't have time to cook but still wanted to eat healthy. They have a good variety of meals. I liked the taste of the food. They deliver the boxes on Sundays, which is great as I'm not home during the week.

Great food, well worth it saves time in a busy schedule

Great support from Shane Anne today - much appreciated - super quick response and lovely tone.

Lovely food, great for convenience and great options available. Delivery quick and easy and it has a great rewards/discount offering for first time users. Thank you for Carla for helping me with a slight issue and getting it resolved so quickly. Would recommend to anyone wanting to have healthy, quick meals that taste good.

I have been using Frive for months which helps us a lot through the week with our prep meals.
I had an issue recently with the delivery days as I got confused and Christine was very helpful sorting it.

Great communication and costumer service.
I am very grateful for sorted things out
for us.

fantastic
very hard to deliver this standard off ready meals nice and fresh and you can feel after 1 week the health benefits

Great service so far, kept informed, prompt delivery and the meals are fantastic. Can’t fault it so far. Calories are slightly higher than I’d like, but I cannot fault the quality of the food & portions

The drinks & food are lovely. Easy to cook too. Need a wider range of Vegetarian foods though. 😁👍

When I received my first Frive box, three of the meals had broken seals, making them unsafe to consume. As a result, I did not feel comfortable eating any of the meals and ended up throwing the rest away.

I contacted customer service, and while they refunded the three affected meals, they refused to issue a full refund for the box, stating the others were “safe to consume”. Given the condition of the delivery, I strongly disagree - if some meals arrive compromised, it raises concerns about the handling of the entire order.

This was my first experience with Frive and it has been very disappointing. Food safety should be a basic standard, and the resolution offered did not reflect the seriousness of the issue.

Excellent food quality and portions

Christine was very helpful and cancelled my order as a good will gesture even though it was outside of the timeframe, due to being away and time difference meaning that I missed the deadline.

I had been using Frive for several weeks and initially things were fine, but one delivery completely ruined my experience.
One of my meals arrived with multiple plastic pot seals broken inside the food, leaving sharp pieces of plastic floating around in the dish. This made the meal totally inedible and frankly dangerous. I raised this immediately via WhatsApp, only to discover that you don’t speak to an actual person but an AI bot.
I was repeatedly told the issue had been raised as a priority with a 24‑hour response time, yet I had to chase for 5 days just to get a reply and push for a refund. The lack of urgency around a food safety issue was shocking.
After this, I was completely put off the food and decided not to continue using Frive. I believed I had cancelled all upcoming deliveries and deleted the app. However, this morning £84 was taken from my bank account for a full week of food that is apparently being delivered this coming Sunday.
When I logged into my account online, I discovered my subscription had somehow restarted, despite having received no deliveries for 4 weeks. I cancelled it again immediately and contacted WhatsApp as I was extremely frustrated. I was told that because it was past the Tuesday 8pm cut-off, nothing can be done and no refund will be issued.
This is unacceptable. I know for a fact the delivery will not be picked up by DPD until Saturday, so there clearly is something that could be done if they wanted to. To make matters worse, I did not receive any email notification, delivery reminder, or cut-off warning — something I always received when I was actively using Frive.
After getting absolutely nowhere with the AI bot, the issue has supposedly been assigned to a support agent and I’m told I’ll be contacted within 24 hours. Based on past experience, I have very little confidence that this will actually happen without further chasing.
Between the food safety issue, non-existent customer service, subscription problems, and refusal to refund, this company has been an absolute nightmare to deal with.
I would never recommend Frive to anyone.

I initially contacted live chat support regarding an issue with my order; however, they were unable to resolve it due to system limitations. This was disappointing at first, and I felt my concern needed further escalation.

So I pushed to escalate this to next in line manager, my case was later handled by Fritzgerald, who took the time to carefully review everything and fully understand my situation. At first, I felt a bit hopeless, as I recognised that part of the issue may have also have contributed from my own negligence and misunderstanding, while also highlighting concerns with the system itself. To my surprise, he provided clear communication, demonstrated great professionalism, and ultimately came back with a fully resolved solution to my issue. I was genuinely surprised and astonished by the effort he put into resolving the matter!

I truly appreciate the patience, care, and dedication he demonstrated throughout the process. He turned what was initially a frustrating experience into a very positive one, and I am very grateful for his support.

Overall, I am so satisfied with how the issue was eventually handled and sincerely appreciate the assistance provided. Fritzgerald is a real asset to the company and deserves recognition for his outstanding customer service. His compassion and commitment to genuine customer care truly stand out and make a meaningful impact. From my heart thank you Fritzgerald for going above and beyond!