Impeccable service along side a fast payment. Without a doubt a top company and I’ll be using them again in future.
Company replied
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See what reviewers are saying
Sent phone in to be checked ,then got email saying it had screen burn which I knew it didn't have so rejected their derogatory offer of £10.contacted them after waiting nearly 2 weeks on return of pho... See more
Company replied
Excellent customer service! Speedy process!... l sent my iPhone XR to Frift on Wednesday... they called on Thursday to say it's been received & they would be paying me the full amount as originally qu... See more
Company replied
Absolutely outstanding service, tracked phone delivery which showed signed for at 12.20 today. Got a call less then 2 hours later to say all ok & money in bank account within 30 minutes of that call.... See more
Company replied
Company details
Written by the company
Frift specialises in the recycling of technology from Mobile Devices to Tablets, Laptops and much more. Save the planet by trading in your device and we can either upgrade you to a device of your choice or, we can offer you an industry leading trade in price. Download our Frift app on either the App store or the Play store and see how seamless and easy it is to transition from old to new or to turn your old tech into cash! Visit our site to learn more at www.frift.co.uk
Contact info
Unit 2, Road Two Business Park, Road Two Winsford Industrial Estate, CW7 3RX, Winsford, United Kingdom
- 01606558866
- support@frift.co.uk
- frift.co.uk
3.6
Average
318 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Far too slow from start to finish with no follow up attempt
The time was too long to get any form of an offer and then the offer was reduced with no option to negotiate….it was a bad experience overall and I feel that it is set up to reduce the offer. the condition estimates are very big in terms of quality gaps meaning you loose large percentages for even minor differences in option. Following this review posting I have had no reach out from trust pilot or this company to resolve my bad experience dispute what is claimed by the company below. I can not say that this wasn’t exactly what expected and a real shame as all of this could have been avoided and even at this late stage remedied.
31 August 2023
Unprompted review
Reply from Frift
Hi Dan,
We are sorry to hear you are unhappy with your experience with Frift. We have requested further information via Trustpilot to look int this as soon as possible. Your assistance would be greatly appreciated.
Thank you,
Team Frift
Was a little worried about sending my…
Was a little worried about sending my phone off but DPD picked it up took a photo and put it in a box and then in a bubble bag. Thought they would knock the price down and they did but still got more than all the other companies offered so happy. Picked it up on the 23th August and got payment on the 4th September but was a bank holiday in between.
4 September 2023
Unprompted review
Reply from Frift
Hi Tracey,
Thank you for taking the time to leave us a review.
We are so happy to hear that you were pleased with our evaluation of your phone, we always strive to offer the fairest deal we can when evaluating your devices.
We appreciate your patience and understanding when receiving the payment a little later than we would've hoped for.
We very much look forward to seeing you in the future!
Best Wishes,
Team Frift
Good communication but slow trade in.
Their communication was great in terms of letting me know when they received my handset and letting me know what they were doing at each stage.
Only criticism I have is that the trade in took a lot longer than they had said it would take before I sent it in. So I was waiting for the trade for about a week when I assumed it would take 24-48 hours.
25 August 2023
Unprompted review
Reply from Frift
Hi Mally,
We are sorry to hear about your experience with our trade-in process - we pride ourselves on providing customers with a quick turnaround, this will be passed onto our trade-in team for the future.
We are happy to hear you were happy with our communication and we look forward to speaking with you in the future.
Best Wishes,
Team Frift
Great service
Great service. Easy to send off to Frift, quick testing and offer. As soon as I accepted the transfer was made. Better offer than others.
Would highly recommend
18 August 2023
Unprompted review
Reply from Frift
Hi Cliff,
Thank you for taking the time to leave us a 5 star Review!
We are so happy that you were pleased with our service! We pride ourselves on providing great customer service.
We look forward to seeing you in the future.
Best Wishes,
Team Frift
Quick and easy to send off phone and…
Quick and easy to send off phone and they check it super quick then the cash is in your bank
31 August 2023
Unprompted review
Reply from Frift
Hi Kylie,
Thank you for taking the time to leave a review.
We are happy to hear that you found our process quick and easy!
We look forward to seeing you in the future.
Best Wishes,
Team Frift
Fast and efficient…
Fast and efficient price was lowered however i expected this and honestly expected it to be lowered more than it was (only £20) money was paid into bank quicker than expected also. very pleased with the service and price will use again in future.
4 September 2023
Unprompted review
Reply from Frift
Hi Helen,
Thank you for taking the time to leave a review.
We are so happy to hear you were pleased with our service and we hope to see you in the future!
Best Wishes,
Team Frift
Fast turnaround
Fast turnaround, very easy process and fair price given
4 September 2023
Unprompted review
Reply from Frift
Hi Shane,
Thank you for taking the time to leave a review!
We pride ourselves on our customer service and are glad you reaped the benefits of our hard work!
We hope to see you in the future!
Best Wishes,
Team Frift
Easy to use and relatively quick…
Easy to use and relatively quick payment. Only issue I had was no response to my query’s.
16 August 2023
Unprompted review
Reply from Frift
Hi Nicholas,
We are so happy to hear that you found our process easy to use!
I am sorry to hear that your queries weren't answered in a timely manner - Rest assured I will pass this onto our customer service team for the future.
Best Wishes,
Team Frift 🧡
Very good service
4 September 2023
Unprompted review
Reply from Frift
Hi Mahir,
I am glad you to hear you were happy with your service Frift provided, and we look forward o seeing you in the future!
Best Wishes,
Frift
The best place to sell your phone
The best place to sell your phone. They’re reliable, honest and quick. Don’t go elsewhere.
30 August 2023
Unprompted review
Reply from Frift
Hi There,
Thank you so much for taking the time to leave a review, we are so happy to hear you enjoyed your experience!
We are looking forward to working with you in the future!
Best Wishes,
Team Frift
Amazing service full price given no…
Amazing service full price given no questions
21 August 2023
Unprompted review
Reply from Frift
Hi Nicole,
Thank you for taking the time to leave a review! We are glad to hear you enjoyed your experience with us!
We hope to see you in the future!
Best Wishes,
Team Frift
Quick and easy transaction and paid the…
Quick and easy transaction and paid the price quoted. Good job
21 August 2023
Unprompted review
Reply from Frift
Hi There,
Thank for taking the time to leave a positive review!
We hope to see you in the future!
Best wishes,
Team Frift
Kept my device for 14 days before…
Kept my device for 14 days before returning it even though I spoke to them twice asking to return it :(
14 August 2023
Unprompted review
Reply from Frift
Hi Mrs Moss,
We are sorry to hear how you feel about your experiencing when turning your tech into cash with Frift.
I can see that you device has been sent back to you and marked as delivered, if you don't believe this is the case, please get in touch with us as soon as possible to look into it further.
Thank you,
Team Frift
Reply from Frift
Hi Dougie,
We are sorry to hear how you feel regarding your experience with Frift. We have requested further information via Trustpilot to look into this further and hopefully resolve this for you as soon as possible.
Thank you,
Team Frift
Phone was in perfect condition as…
Phone was in perfect condition as always wore case & screen protection- they had received phone and still 5 days later no update so I contacted them myself too then be told the phone has scratches and dents, I took pictures and videos before sending it to prove there was nothing on the phone. Still didn’t offer what original price was so ast them to return my phone to me, it has now been a week since they told me they returned it and I would receive in 1-2 business days and I still have no phone ?? Honestly don’t waste your time on this company I will be taking this further.
30 August 2023
Unprompted review
Reply from Frift
Hi Daina,
We are sorry to hear how you feel about your experiencing when turning your tech into cash with Frift.
I can see that you device has been sent back to you and marked as delivered, if you don't believe this is the case, please get in touch with us as soon as possible to look into it further.
Regarding your evaluation, we pride ourselves in being very transparent and fair when offering a revised value. We can only apologise that you were not happy with the offer that was sent on this occasion.
Thank you,
Team Frift
Took 2 weeks, 2 emails, and a negative review on here to get payment.
Tried to sell my phone to this company. Posted it off using their prepaid barcode, got confirmation from Royal Mail that my IPhone XR was delivered over a week ago on 21st August. I have sent 2 emails (on 23rd and 25th August) asking why I’ve not yet received payment. Neither have been responded to.
Update: Received a phone call the morning after this review to say my phone was placed in a mystery box, because it didn’t have the order number on. The shipping label they provide has the order number printed on, so not sure I believe that.
Was told they would pay for my phone if I would agree to take this review down. How good of them, eh!
21 August 2023
Unprompted review
Reply from Frift
Hi Rhys,
We are sorry to hear how you feel about your experience with Frift. A member of the team have tried to get in touch via phone to talk about this in more detail. We will try to call again shortly.
Alternatively, if you could please give us a call back on 01606 558866 when convenient for you.
Best wishes,
Team Frift
Update: Hi Rhys,
We can see you have since updated your review and sorry you misinterpreted our communication. The packaging your device arrived in was badly damaged so we were unable to establish the order number. I can see your device has now been paid in full as an apology for the inconvenience caused. As a small business, all negative reviews are taken seriously and our request to remove this was off the back of providing a solution within a timely manner. If you would like to discuss this in more detail, please don't hesitate to give us a call back
Sending my phone to Frift on the 6/09/23, it’s in perfect condition will let you all know my experience
I’ve seen similar comments about the price being lowered even when the phone meet the criteria. Well I’m sending my phone in next week and have made sure I’ve taken picture and videos. It’s in perfect condition will let everyone know what my experience is.
30 August 2023
Unprompted review
5/5 service, highly recommend
I’ve recycled my mobiles every time I’ve upgraded for over 10yrs now, I’ve used numerous companies each time but this is by far the best company I've ever used! Was drawn in by the best offer on the market but also I love that they offered the service of coming to pick the phone up at your address and package it for you on your doorstep (through DPD). Received a very fair price to what I was expecting (I always expect a lower offer than one quoted online as I know they’re experts at finding fault) but the revised evaluation was very fair and I couldn’t refuse! Customer service was impeccable, emails answered within the hour and I received phone calls when there was a bank issue, everyone I spoke to was friendly with a quick resolution to the issue. Payment after i accepted the offer took 2 days. Would highly recommend using this company!
21 August 2023
Unprompted review
Reply from Frift
Hi Amy,
Thank you so much for taking your time to leave such a positive review. We are happy the service you received was everything we aim to deliver to each one of our customers. We hope to see your name again in the future.
Thank you,
Team Frift📱✨
Very helpful customer service and very…
Very helpful customer service and very efficient
16 August 2023
Unprompted review
Reply from Frift
Hi Lindsey,
Thank you for taking your time to leave us a positive review! We hope to see your name again in the future.
All the best,
Team Frift📱✨
Great service
The process was really quick, easy and efficient, the money was in my bank the same day and I got a good deal for the condition of my phone. I would definitely recommend this service and use the team again
17 August 2023
Unprompted review
Reply from Frift
Hi Jade,
Thank you for taking the time to leave us a glowing review! We are happy to hear you enjoyed your experience and hope to see your name again in the future.
Best wishes,
Team Frift📱✨
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