Impeccable service along side a fast payment. Without a doubt a top company and I’ll be using them again in future.
Company replied
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See what reviewers are saying
Sent phone in to be checked ,then got email saying it had screen burn which I knew it didn't have so rejected their derogatory offer of £10.contacted them after waiting nearly 2 weeks on return of pho... See more
Company replied
Excellent customer service! Speedy process!... l sent my iPhone XR to Frift on Wednesday... they called on Thursday to say it's been received & they would be paying me the full amount as originally qu... See more
Company replied
Absolutely outstanding service, tracked phone delivery which showed signed for at 12.20 today. Got a call less then 2 hours later to say all ok & money in bank account within 30 minutes of that call.... See more
Company replied
Company details
Written by the company
Frift specialises in the recycling of technology from Mobile Devices to Tablets, Laptops and much more. Save the planet by trading in your device and we can either upgrade you to a device of your choice or, we can offer you an industry leading trade in price. Download our Frift app on either the App store or the Play store and see how seamless and easy it is to transition from old to new or to turn your old tech into cash! Visit our site to learn more at www.frift.co.uk
Contact info
Unit 2, Road Two Business Park, Road Two Winsford Industrial Estate, CW7 3RX, Winsford, United Kingdom
- 01606558866
- support@frift.co.uk
- frift.co.uk
3.6
Average
318 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good
Originally, I was disappointed that I was told there was an issue with my device as I had checked it before sending it & could not see anything to make me think the original value quoted could be reduced. There was no visible damage & it was never out of a leather flip case. However, the response I received was appropriate & satisfactory.
9 July 2024
Unprompted review
Reply from Frift
Hi Claire,
Thank you for taking the time to leave us your feedback, this will be discussed with the team to help how we operate in the future.
Each device is looked at on a case by case basis and we aim to offer the most competitive price with the current market.
Please don't hesitate to get in touch of we can assist with anything in the future.
Best wishes,
Team Frift!
Reply from Frift
Hi There,
Thank you so much for taking the time to leave us 5 shiny stars, as a small business it is greatly appreciated 🙏🏻
We hope to see your name again 📱
Best wishes,
Team Frift 🧡
For me this was an extremely…
For me this was an extremely streamlined process & everything went as expected. will certainly use again at some point in the future & highly recommended to others considering.
8 July 2024
Unprompted review
Reply from Frift
Hi There,
Thank you so much for taking the time to leave us 5 shiny stars, as a small business it is greatly appreciated 🙏🏻
We are so pleased to hear that you enjoyed your experience with us when turning your old tech into cash 📱
Best wishes,
Team Frift 🧡
Very easy process to use
Very easy process to use. Inputted the information about my phone and was pleased with the price that I was quoted. It was easy to send the phone off with the Royal Mail collection from my house. The phone was quickly assessed and the full amount paid straight into my account.
2 July 2024
Unprompted review
Reply from Frift
Hi Laura,
Thank you so much for taking the time to leave us a glowing review 🌟
We are so happy to hear that you have enjoyed your experience with us when turning your old tech into cash 💰
Please don't hesitate to get in touch if we can help with anything in the future!
Best wishes,
Team Frift 🧡
Revalued by £35 quoting faults that didn't exist
I was quoted £195 for my apple iPhone 12 64 gb. It is a red one in excellent condition as can be proven by the photos I took before I sent it in.
I have just received notification that this has been downgraded to £160 due to "2 large scratches in the bottom left , dent and small chip". there were no such faults with my device when I sent it off and if there are now it's due to their handling of my device.
8 July 2024
Unprompted review
Reply from Frift
Hi Julie,
We're sorry to hear that you’re not satisfied with your experience with us. Our technicians evaluate each device individually as received, and unfortunately, your device does have the cosmetic issues shown in the video we sent you.
Please feel free to contact us if you would like to discuss this further.
Thank you.
BE VERY CAUTIOUS
Very disappointed. Frift claimed phone was damaged and revalued the iPhone. Even though when it left me it was in Perfect condition after been kept in a LifeProof case all the time I had it. Be cautious as they will charge you £10 to return your phone!!!! BE AWARE!!!!!
8 July 2024
Unprompted review
Reply from Frift
Hi Nicholas,
We're sorry to hear how you feel regarding your experience with us.
All devices are looked at on a case-by-case basis by our technicians. Unfortunately, your device did not match the description selected due to the multiple paint chips.
It does state in our terms and on C&R that if you wish for the device to be returned, this does incur a £10 admin fee to cover the return postage back to you.
If you would like to discuss this in more detail, please don't hesitate to get in touch.
Best wishes,
Team Frift
Great company, keeps to their word
Great company, paid full price and on time - unlike other cowboys out there. Have to respect a company that keeps their word.
Also processed and paid same day, true to their word.
1 July 2024
Unprompted review
Reply from Frift
Hi There,
Thank you so much for taking the time to leave us 5 shiny stars, as a small business it is greatly appreciated 🙏🏻
We are so pleased to hear that you enjoyed your experience with us when turning your old tech into cash 📱
Best wishes,
Team Frift 🧡
Reply from Frift
Hi There,
Thank you so much for taking the time to leave us 5 shiny stars ✨
We are so pleased to hear that you have enjoyed your experience with us when turning your old tech into cash 📱
Please don't hesitate to get in touch if we can help with anything in the future!
Best wishes,
Team Frift 🧡
Reply from Frift
Hi Ian,
Thank you for taking the time to leave us 5 shiny stars ✨
We are so pleased to hear that you have enjoyed your experience with us, when turning your old tech into cash 💸
Please don't hesitate to get in touch if we can help with anything in the future!
Best wishes,
Team Frift 🧡
Good communication
Phone devalued but evidence was sent to back it up and communication was faultless. Thank you
27 June 2024
Unprompted review
Reply from Frift
Hi Josh,
Thank you for taking the time to leave us 5 shiny stars ✨
You know where we are for when you want to turn your old tech into cash 📱
Best wishes,
Team Frift 🧡
Wished I used Frift in the first instance
Great customer service, happy with the price, and excellent communication/updates from Tom.
Used WeBuyAnyPhone and got a silly revised price back, so wasted £15 on royal mail postage.
25 June 2024
Unprompted review
Reply from Frift
Hi Kellis,
Thank you so much for taking the time to leave us 5 shiny stars ✨
We are so happy to hear that Tom was able to assist when turning your old tech into cash 📱
Please don't hesitate to get in touch if we can help with anything in the future!
Best wishes,
Team Frift 🧡
Outstanding Company & Outstanding Service
Frift are an outstanding company. I firstly got a quote from one of the ‘Big Companies’ who offered me an awful price for my iPhone 14 Pro Max.
I came across Frift online and decided to send my phone to them. Well, they have paid the price they quoted me online. The gentleman who called me to confirm the price was pleasant, friendly and gave me a timescale on when the funds will be with me.
The gentleman also mentioned how excellent the condition of my iPhone is. It was a pleasure doing business and i will be sure to use your company in the future 😊.
If your looking for a great company to sell your devices too then look know further Frift are the company to do business with 😊.
Thank you once again Frift 😊.
24 June 2024
Unprompted review
Reply from Frift
Hi Linda,
Thank you so much for taking the time to leave us a glowing review 🌟
We are so happy to hear that you have enjoyed your experience with us when turning your old tech into cash 💰
Please don't hesitate to get in touch if we can help with anything in the future!
Best wishes,
Team Frift 🧡
Great Service
Great, professional service from frift. The entire process was simple and fast to complete. Would definitely use again.
7 June 2024
Unprompted review
Reply from Frift
Hi Roger,
Thank you for taking the time to leave us a glowing review ⭐️
We very much look forward to seeing your name in the future!
Best wishes,
Team Frift 🧡
Absolutely outstanding service
Absolutely outstanding service, tracked phone delivery which showed signed for at 12.20 today. Got a call less then 2 hours later to say all ok & money in bank account within 30 minutes of that call.
Best price on comparison site & service second to none, would highly recommend
20 June 2024
Unprompted review
Reply from Frift
Hi Phil,
Thank you so much for taking the time to leave us 5 shiny stars 🙏🏻🌟
We are so happy to hear that you enjoyed your experience with us when turning your old tech into cash, and please don't hesitate to get in touch if we can help in the future!
Best wishes,
Team Frift 🧡
Very quick and easy
Very quick and easy. Free post package came with very simple instructions. Once collected it took less than 24 hours for my order and payment to be processed
20 June 2024
Unprompted review
Reply from Frift
Hi Ryan,
Thank you for taking the time to leave us your feedback, as a small business it is greatly appreciated 🙏🏻
Please don't hesitate to get in touch if we can help in the future!
Best wishes,
Team Frift 🧡
Old phones for cash
They were very quick in sending me the return pack which had very clear instructions on how to safely pack the phone, so it was not damaged in transit. All in all a great service I would recommend this company too my friends and family.
19 June 2024
Unprompted review
Reply from Frift
Hi James,
Thank you for taking the time to leave us a glowing review🌟
You know where we are for when you want to turn your old tech into cash 📱
Best wishes,
Team Frift 🧡
Very quick and easy service 💪🏻
20 June 2024
Unprompted review
Reply from Frift
Hi Scott,
Thank you for taking the time to leave us 5 shiny stars! ✨
We are so glad to hear that you found it a nice and easy process when turning your old tech into cash 💴
Please don't hesitate to get in touch if we can help in the future!
Best wishes,
Team Frift 🧡
Wonderful experience
Wonderful experience easy from start to finish thanks 🙏
6 June 2024
Unprompted review
Reply from Frift
Hi Cara,
Thank you so much for taking the time to leave us 5 shiny stars! ✨
We are so glad to hear that you've enjoyed your experience with us and you know where we are if you want to turn your old tech into cash 💴
Best wishes,
Team Frift 🧡
I’d never heard of the company but was…
I’d never heard of the company but was trying to get the best price for my iPhone, so was checking them all out. I was offered an amount but it was knocked down due to a mark I had missed. Other than that the service was fast and the money was in my bank the day after they received the phone. I would definitely use this company again and I would highly recommend them to others
17 June 2024
Unprompted review
Reply from Frift
Hi Stacey,
Thank you for taking the time to leave us a review, it is greatly appreciated 🙏🏻
We are happy to hear that you enjoyed your experience with us, all devices are looked at on a case by case basis and we aim to offer the most competitive price with the current market.
Please don't hesitate to get in touch if we can help with anything in the future 🪐
Best wishes,
Tem Frift 🧡
Their customer service was effective…
Their customer service was effective and responded almost immediately
19 June 2024
Unprompted review
Reply from Frift
Hi Michael,
Thank you for taking the time to leave us 5 shiny stars ✨
We are happy to hear that you enjoyed your experience with us when turning your old tech into cash 📱
Please don't hesitate to get in touch if we can assist with anything in the future!
Best wishes,
Team Frift 🧡
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