Fresh Sends Reviews 

1,063
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I have had the best experiences with Fresh Sends! I ordered a Mother's Day bouquet and another bouquet for my best friend, and both were absolutely beautiful! The customer service is also extremely ki... See more

Rated 1 out of 5 stars

LATE DELIVERY ON VALENTINES DAY. This business does not take ownership over late deliveries. They'll tell you that it's the third party's fault. Despite having placed my order early January, my Valent... See more

Company replied

Rated 1 out of 5 stars

These jokers were the worst. I've waited two different days for deliveries that never showed up. I'm in Brooklyn, NY, they deliver through Fed Ex which is clearly a mistake. Run, don't walk, away from... See more

Company replied

Rated 5 out of 5 stars

My mother is going thru chemo and I wanted to brighten her day, she couldn't rave enough about the flowers :-) My mother and father both commented how fresh and colorful the bouquet was. Thank you for... See more

Company details

  1. Flower Delivery

Written by the company

Fresh Sends is setting out to freshen up the cookie-cutter gifting industry. No more cookie-cutter arrangements, no more arbitrary delivery fees, no more stale packaging, and no more scrolling through Yelp to find the best florist your recipient's city. With just two, ever changing bouquet options to choose from, Fresh Sends simplifies the buying process with an effortless online shopping experience that takes less than five minutes from start to finish. Say hi to your new go-to gifting brand!


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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No recent history of asking for reviews

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3.7

All reviews

(1,063)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This company is adorable

This company is adorable. Flowers were amazing and was exactly what we wanted. Only complaint is it came a day late but that’s out of the companies hands.

23 September 2021
Rated 3 out of 5 stars

It was a cute idea and it looked okay…

It was a cute idea and it looked okay but I just felt like for $80 it wouldn’t look like a $20 bouquet of flowers from Trader Joe’s

23 September 2021
Fresh Sends logo

Reply from Fresh Sends

Hey there Genieve,

So sorry to hear that you were disappointed with your experience! Every regular send receives the same amount of stems (15-18) but of course the size of the bloom can vary. All of our content on our Instagram and website are actual bouquets that a recipient received or are about to receive. However, if you aren't fully satisfied with your Fresh Send, shoot us an email and we'd be happy to make it right!

Rated 2 out of 5 stars

The flowers I ordered were a lot…

The flowers I ordered were a lot smaller than I expected.

23 September 2021
Fresh Sends logo

Reply from Fresh Sends

Hey there Sage,

So sorry to hear that you were disappointed with your experience! Every regular send receives the same amount of stems (15-18) but of course the size of the bloom can vary. All of our content on our Instagram and website are actual bouquets that a recipient received or are about to receive. However, if you aren't fully satisfied with your Fresh Send, shoot us an email and we'd be happy to make it right!

Rated 1 out of 5 stars
Fresh Sends logo

Reply from Fresh Sends

Hey there,

We're so sorry if your recipient never received their flowers. When taking a look at your FedEx tracking number, it looks like the package arrived on your desired delivery date (Tuesday, the 21st), at 12:34pm. Shoot us an email and we can go through the options to make it right if your recipient did not get the Fresh Send.

All our best,
Fresh Sends Customer Experience

Rated 1 out of 5 stars

I received an email from you letting me…

I received an email from you letting me know my package was delivered, however when I look at the fedex number, it is halted in Memphis. Was hoping it would be there yesterday for my moms birthday, but now the update says potentially delayed with no further information about when it will be delivered.

22 September 2021
Fresh Sends logo

Reply from Fresh Sends

Hey there Kristen,

So sorry to hear that your flowers were delayed! We always say we wish we could deliver all of our packages ourselves to ensure they arrive on time and in great condition, however, we have no control once the package leaves our hands. Shoot us an email and we can give you options to make this situation right!

Rated 5 out of 5 stars

The flowers were perfect!!

The flowers were perfect!!! I sent them to Las Vegas and they arrived on time and were gorgeous! I wanted to send something unique and special and you delivered. Thank you!

16 September 2021
Rated 5 out of 5 stars

So great!

My friend was ABSOLUTELY blown away by her flowers. She turned 60, so she's seen her fair share of delivery flowers... her reaction to these was priceless :) She couldn't get over the cute packaging! Will definitely be buying again.

16 September 2021
Rated 5 out of 5 stars

So so amazing!!

So so amazing. Amazing company, amazing flowers, amazing amazing!! I highly highly recommend to everyone. Handwritten notes on the cards is such a great touch. So personable and sweet. Thank you.

15 September 2021
Rated 5 out of 5 stars

Awesome!

Delivered on time and the bouquet was absolutely beautiful! My friend loved her flowers. I love the personalized cards that can be attached to any order. I will definitely purchase again in the future!

12 September 2021
Rated 5 out of 5 stars

Another amazing arrangement!

From the first order to this last order I don’t have one complaint. The customer service is awesome and the flowers are AMAZING. Are they a little more expensive the buying from a big company…. a tad. The quality of what you get is well worth the extra money.

11 September 2021
Rated 3 out of 5 stars

love it but also disappointed

I think the concept it great, the website, the ease of ordering, the fun style, but I’m dissatisfied in what you actually get for the money. Maybe more of the money is going to the cute packaging than the actual flowers, not sure. They are pretty but with the regular bouquet, for $70 total, it seemed very sparse and honestly looked like something you could pick up at the grocery store. I loved the idea of fresh sends and had planned on sending them for everyone’s bday and special occasions, I planned on it being my go-to, but I don’t think you get enough for the cost of it. Thank you.

11 September 2021
Fresh Sends logo

Reply from Fresh Sends

Hey there!

We're so sorry to hear that you were disappointed with your experience with us! Shoot us an email and we will give options to make it right.

Looking forward to taking care of this for you!
Fresh Sends Customer Experience

Rated 1 out of 5 stars

Late flowers

The package just says “potentially delayed” it was supposed to be delivered I don’t even know where it is.

9 September 2021
Fresh Sends logo

Reply from Fresh Sends

Hey there Zahra!

We're so sorry to hear that your flowers haven't arrived. We always say we wish we could deliver each of our packages ourselves to ensure they arrive on time and in great condition, but unfortunately working with a third-party shipping partner, we have no control once the package leaves our hands. Shoot us an email so that we can let you know the options to make it right!

All our best,
Fresh Sends Customer Experience

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