Freshpet Reviews 870

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their dogs love the food and show improved health, including shinier coats and better digestion. Many appreciate the convenience of the delivery service and the ease of ordering, often highlighting the excellent packaging that keeps the food fresh. However, some customers expressed concerns regarding pricing, particularly after initial discounts. A few also mentioned issues with delivery, such as lost orders or packages left in unsuitable conditions.

What people talk about most

Product

Reviewers mention positive feedback about the product. Customers consistently report that their pets love the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the food's fresh,... See more

Delivery service

Clients share positive opinions on delivery service, often praising its convenience, speed, and packaging.... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process extremely easy, with... See more

Price

Reviewers highlight ambiguous aspects of price. While some consumers appreciate the reasonable pricing,... See more

Based on these reviews

Rated 5 out of 5 stars

After her puppy dry food, we thought the Farmers food sounded healthier and delivered to us was great idea! But Demi would only eat one meal a day and not even finish it so seeing you now also have ho... See more

Company replied

Rated 5 out of 5 stars

Dexter loves this food! He can digest it the way he was intended now instead of it all just passing straight through him! I don't think anything would ultimately change his over active metabolism, but... See more

Company replied

Rated 5 out of 5 stars

My dog is a little Jack Russell who won’t eat anything consistently and hates all types of dog food. I bought 2 bags of fresh pet on a whim and miraculously she has eaten both selections 3 times in a... See more

Company replied

Rated 5 out of 5 stars

We’re all very happy with freshpet food & I’ve just found the two small dog packs at the back of the fridge which they will be trying tomorrow. Getting near the end of the ones we have I’ll be orderin... See more

Company replied


Company details

  1. Animal Feed Store

Written by the company

Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

870 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Buddy loves this stuff!

Buddy loves this stuff!! Can’t get enough of it KNoiwing itr is good for him and that he enjoys it so much is a good thing!!

13 March 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Paul, thanks for the 5 stars! We know how important it is to feed your pups something fresh and healthy. We’re honored to be part of your story and truly appreciate you leaving this review. Give Buddy an extra belly rub from all of us. 🐶💚

Rated 5 out of 5 stars

I tried them all

Addie is four years old and I have been preparing her meals myself with fresh meat and veggies. I was tired of cooking and she didn't like a single fresh food product purchased from the pet store. I tried them all.

4 March 2026
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Reply from Freshpet

Hi Pam, thank you for the 5-star review! Our mission is to make mealtime simple and healthy for the dog you love. We truly appreciate you! 🐶💚

Rated 5 out of 5 stars

Cane loves this food

Cane loves this food. He eats much better now and doesn't turn his nose up.

10 March 2026
Unprompted review
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Reply from Freshpet

Hi Melanie, thank you for the pawsitive review! We’re so happy your picky pup approved of our recipes. Give Cane an extra belly rub from all of us. 🐶💚

Rated 4 out of 5 stars

I have tried several different brands…

I have tried several different brands of fresh food and this is the one he likes the most. I do wish the same recipes were available online as my local Walmart because he absolutely loves one of them from there.

10 March 2026
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Reply from Freshpet

Hi Josh, thank you so much for the feedback. We're always looking to expand to fit our pet parents' needs, so we'll be sure to share your comments with our marketing and development teams. We certainly appreciate you sharing your experience and being part of our Freshpet family! 🐾

Rated 5 out of 5 stars

So far So Good

So far, so good. My dogs love this food. I was getting it through Chewy but the selection is so much better getting it directly from Freshpet. Waiting to see how long before they raise the price per bag. Until then, it's great.

9 March 2026
Unprompted review
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Reply from Freshpet

Hi Teri, thanks for the 5 stars! We’re so happy our recipes hit the spot. Your feedback is the best kind of treat. 🐶💚

Rated 5 out of 5 stars

The food looks and smells human grade.

The food looks and smells human grade.

My fur baby can’t wait to empty his bowl every time. Nothing gets wasted.

9 March 2026
Unprompted review
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Reply from Freshpet

Hi Heather, from fridge to food bowl, we’re proud to be your pup’s favorite part of the day. Thanks for the 5-star review! 🐾💚

Rated 5 out of 5 stars

Love it

So far, she loves it. I just started to give it to my dog, but seems she is enjoying it.

16 February 2026
Unprompted review
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Reply from Freshpet

Hi Ileana, thanks for the 5-star review! We’re thrilled your pup is digging in. Your feedback is the best kind of treat. 🐾💚

Rated 4 out of 5 stars

She has a shinier coat

She has a shinier coat, and has lost weight, she’s more active also and loves her food

6 March 2026
Unprompted review
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Reply from Freshpet

Hi Christina, hearing about positive changes in your pup’s health is the best kind of update. We’re thrilled our recipes were a hit. 🐶💚

Rated 4 out of 5 stars

I thought it might help her allergies

I thought it might help her allergies. Price was okay at first not able to continue at the new price unfortunately.

6 March 2026
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Reply from Freshpet

Hi Luci, your feedback truly matters to us, and it helps as we keep looking for ways to bring more value to pet parents while still making high‑quality food you can feel good about serving. Thanks for taking the time to share your experience with us. 🐶

Rated 4 out of 5 stars

Izzy loves the food

Izzy loves the food. She is eating right away. I have to beg Abby to eat for about 15 minutes and then she only eats about 3/4 of what’s in her dish. I don’t know what’s wrong with her. She use to jump to her dish and devour the food.

6 March 2026
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Reply from Freshpet

Hi Marlene, thanks for sharing how mealtime is going for Izzy and Abby! 🐾 It’s not uncommon for pups in the same home to have totally different eating styles, some gobble food up like Izzy, and others (like sweet Abby) are more selective or slower to warm up to a new recipe. A member from our Team will reach out to you directly with tips & tricks and a recipe suggestion. 💚

Rated 4 out of 5 stars

Max loves the food

Max loves the food. We have 6 bags left of first delivery I have delayed 2nd delivery. is there any way to get less or extend delivery time

26 February 2026
Unprompted review
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Reply from Freshpet

Hi Linda, we're so happy to hear that Max enjoys our recipes! We’d like to look into this further for you. To help us do so, we’ve requested a bit more information. Please reply at your earliest convenience. We look forward to hearing from you soon.

Rated 5 out of 5 stars

easiest fresh food to measure…

It's the easiest fresh food to measure out and Buddy's tongue is hanging out too (metaphorically speaking). He loves this new food and gobbles it up, but can't chunk it down fast. It takes a little big longer to eat; this is very good. He is peppy and has even lost a little weight. His bowel movements are better too! Wonderful stuff

5 March 2026
Unprompted review
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Reply from Freshpet

Hi Rosemary, your review made our whole pack smile! Hearing about positive changes in Buddy's health is the best kind of update. We’re thrilled our recipes were a hit. 🐶💚

Rated 5 out of 5 stars

I thought that the pups would have…

I thought that the pups would have several recipes so as to change up what I feed them. Heidi is a doodle & I don’t feed them any chicken!

2 March 2026
Unprompted review
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Reply from Freshpet

Hi there, thank you so much for the 5‑star review! Freshpet Delivery offers several recipes your pups can try, including chicken‑free options like our Beef, Turkey, and Lamb Recipe, made especially for Heidi. Please know a member of our team will be reaching out soon to help with your meal plans. 💚 🐾

Rated 5 out of 5 stars

Lucy was a very picky eater

Lucy was a very picky eater. I finally found a food she will eat. Love the variety.

2 March 2026
Unprompted review
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Reply from Freshpet

Hi Alicia, we’re all ears over this one! Hearing that Lucy is enjoying our recipes makes us so happy. Thanks for being part of our pack. 🐾💚

Rated 5 out of 5 stars

My pup enjoys

2 January 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Theresa, we’re so happy our recipes hit the spot. Thank you for the 5 stars. 🐾💚

Rated 5 out of 5 stars

Mater loves it.

Mater loves it.

1 March 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Karen, we're so happy Mater is loving Freshpet. Thanks for the 5 stars. 💚🐶

Rated 4 out of 5 stars

He is definitely better overall

He is definitely better overall, and doesn’t seem so lazy and thirsty as he did on kibble back in the day. I’ve used Freshpet for almost a year now and it shows.

24 February 2026
Freshpet logo

Reply from Freshpet

Hi Stewart, hearing about positive changes in your pup’s health is the best kind of update. Thanks for being the best part of the Freshpet pack! 🐾💚

Rated 5 out of 5 stars

Ella is Loving her Fresh Pet food!

Ella is Loving her Fresh Pet food!! She has always been very finicky but now she is very excited when it's time to eat!!

1 March 2026
Unprompted review
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Reply from Freshpet

Hi Connie, thanks for the pawsitive feedback! We’re so happy Ella approved of our recipes. You’ve got our whole pack smiling. 🐾💚

Rated 5 out of 5 stars

Once picky pups, now clean-plate club members

Quick and easy delivery. Ready food in fridge; makes feedings easy and quick. Dogs love all of the flavors in their meal plan. My picky eaters are now in the clean plate club and mama’s happy.

14 February 2026
Unprompted review
Freshpet logo

Reply from Freshpet

Hi Roxi, thank you for the 5-star review! We're over the moon knowing your dogs love their Freshpet meals and that it's made mealtime easier for your whole family. We’re proud to be part of their healthy routine belly rubs all around! 🐾💚

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