After her puppy dry food, we thought the Farmers food sounded healthier and delivered to us was great idea! But Demi would only eat one meal a day and not even finish it so seeing you now also have ho... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Dexter loves this food! He can digest it the way he was intended now instead of it all just passing straight through him! I don't think anything would ultimately change his over active metabolism, but... See more
Company replied
My dog is a little Jack Russell who won’t eat anything consistently and hates all types of dog food. I bought 2 bags of fresh pet on a whim and miraculously she has eaten both selections 3 times in a... See more
Company replied
We’re all very happy with freshpet food & I’ve just found the two small dog packs at the back of the fridge which they will be trying tomorrow. Getting near the end of the ones we have I’ll be orderin... See more
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Company details
Written by the company
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Contact info
1545 U.S. 206, 07921, Bedminster, United States
- freshpet.com
4.7
Excellent
870 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Freshpet
Hi Kathy, thanks for reaching out. We’re sorry to hear about your pup’s tummy trouble and hope they’re feeling better. Since every pet is different, it’s hard to know what’s causing this from here, but a member of our team will be reaching out to you shortly to learn more soon. Please feel free to let us know if you need any additional assistance. We're here to help. -Sophie
Reply from Freshpet
Hi Gina, we are so happy that Mickey is loving our recipes. Your 5 stars have our tails wagging. 🐶💚
My picky eater is not picky any longer
My picky eater is not picky any longer. He loves the variety. My other guy, not picky at all has lost approx. 8 lbs because we are now controlling his portions.
All great stuff.
5 April 2026
Reply from Freshpet
Hi Bob, we’re so happy your picky pup approved of our recipes. It’s great to hear you’ve noticed a pawsitive difference in your pet’s health. We appreciate you trusting us at mealtime. 🐶💚
Last night after feeding my dog Fresh…
Last night after feeding my dog Fresh Pet, my daschund mini started vomiting and having diarrhea. Today, on Facebook, our vet posted a alert to NOT feed your dog fresh pet as it's not what Its supposed to be as it will cause Diarrhea, vomiting, liver and gall bladder issues as well as pancreatitis. This shocked us to the core as well as scared us as that's EXACTLY what's starting to happen. DO NOT FEED YOUR DOG FRESH PET.
9 April 2026
Unprompted review
Reply from Freshpet
Hi James, we are sorry to hear this happened and truly hope your pup is feeling better. We’d like to look into this further for you. To help us do so, we’ve requested a bit more information. Please reply at your earliest convenience. We look forward to hearing from you soon. -Jillian
Reply from Freshpet
Hi Angela, thanks for the 5 stars! Reviews like yours make our day extra pawsome. 🐾
I think the food smells like something…
I think the food smells like something I would eat! My pup loves it most of the time. He can be difficult sometimes. Yesterday he at 3 meals. Today he hasn’t eaten yet. Go figure.
9 April 2026
Reply from Freshpet
Hi, thank you for sharing your feedback and for being the best part of the Freshpet pack!🐶💚
Love freshpet for Lacie was hoping she…
Love freshpet for Lacie was hoping she would lose weight but not yet she loves the meal choices little expensive I will see how this month goes
Becky Ellis
Abbot, Me
3 April 2026
Reply from Freshpet
Hi Becky, we're so happy Lacie is loving our meals. Your feedback truly matters to us, and it helps as we keep looking for ways to bring more value to pet parents while still making high‑quality food you can feel good about serving. Thanks for taking the time to share your experience with us. 🐶💚
Great service as promised.
Delivered on date specified, the number of different flavors and the packaging. The food arrived cold even though the dry ice had already evaporated.
1 April 2026
Unprompted review
Reply from Freshpet
Hi Michael, thanks for the 5 stars! We’re so glad your delivery arrived right on time. Hearing it showed up safely made our day pawsome. 🐶💚
My dog seems to like his food more I…
My dog seems to like his food more I give 50/50 of fresh and kibbles
7 April 2026
Reply from Freshpet
Hi Mary, we’re thrilled your pup is digging in. Your feedback is the best kind of treat. 🐾💚
My dogs love this
My dogs love this! I use it as a topper for my elder dogs on special diets and they are so excited for dinner.
1 April 2026
Reply from Freshpet
Hi Carolyn, we're so happy your dogs are loving Freshpet. Thanks for taking the time to share your experience and the 5 stars! 🐾💚
The food arrived right on time and my…
The food arrived right on time and my dog loves it.
6 April 2026
Unprompted review
Reply from Freshpet
Hi Cathy, we’re so happy to hear that your pup loves our recipes! Safe, on-time arrivals are always the goal. 🐶💚
Molly enjoys her food
Molly enjoys her food, however I may have to change to a more cost efficient alternative because of my limited and fixed income.
6 April 2026
Unprompted review
Reply from Freshpet
Hi Jerry, We're so glad Molly enjoys Freshpet and we completely understand needing more cost‑efficient options. Our recipes are sold in stores nationwide; feel free to use our product locator tool to find it in other stores near you: https://freshpet.com/where-to-buy/ Let us know if you need any additional help, and thank you for taking the time to share this with us. 💚🐾
Reply from Freshpet
Hi Rick, we’re so happy to hear Nikki is loving our recipes and that you’re seeing positive changes in her health. Thanks for sharing the love and for the 5‑star review 💚🐾
Maggie loves her new diet
Maggie loves her new diet. She seems more energetic for a senior and I think it's helped with her allergies.
Great product. I will continue to keep her on it.
6 April 2026
Unprompted review
Reply from Freshpet
Hi Claire, we’re so happy to hear you’re seeing improvements in Maggie's health and that she loves our recipes. That’s the kind of feedback that makes our tails wag nonstop. Thanks for being part of the Freshpet family! 💚🐾
All are dogs love this food I’m glad I…
All are dogs love this food I’m glad I found this!
5 April 2026
Unprompted review
Reply from Freshpet
Hi Greg, we're so happy your pups are loving Freshpet. Thanks for the 5-star review. 💚🐾
The packaging of the food was done very…
The packaging of the food was done very well. I was impressed with the delivery and packaging. My dog absolutely loves the fresh pet food. I will keep ordering this.
22 March 2026
Unprompted review
Reply from Freshpet
Hi Carla, we’re glad we could deliver a 5-star, tail-wagging experience. We’re always on the ball with delivery. Thanks for sharing the love! 🐶💚
I feel like Rosie is losing weight even…
I feel like Rosie is losing weight even though i documented that she was underweight and sedentary.
30 March 2026
Reply from Freshpet
Hi Ashley, thanks for reaching out. A member of our team will be reaching out via email to further assist you in this matter. Please feel free to let us know if you need any additional assistance. We're here to help. 💚🐾
He loved your home style I bought in…
He loved your home style I bought in the pet store so I decided to enroll. He liked it at first but has, as with everything else, stopped eating it. Has not lost any weight and no other differences.
30 March 2026
Reply from Freshpet
Hi Vickie, thanks for reaching out. Since our recipes vary in calorie content, portion sizes may need to be adjusted depending on which Freshpet recipe you're feeding him. A member of our team will review your pup’s plan and feeding guidelines and reach out to you.💚🐾
Mistakes h
Mistakes have been made like not driving to house, not putting address in system, failure to delivery notices
And the website is really not friendly.
25 March 2026
Unprompted review
Reply from Freshpet
Hi Kellee, we’re sorry for the experience you had and understand your concerns. As mentioned in our direct conversation, our team has already reviewed your case and changed your carrier to UPS. We appreciate you bringing this to our attention and giving us the opportunity to make it right. If there’s anything else you need, please don’t hesitate to reach out.
Too dry no gravy or moisture
3 April 2026
Reply from Freshpet
Hi Michelle, thank you for sharing your feedback. A member of our team will follow up via email to help edit your menu. Please let us know if you need any additional assistance. 💚🐾
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