Fresha Reviews 

My query was handled quickly and efficiently.

Shqiprim Was very helpful with advising me on what to do to change an appointment from one location to another and manage my clients’ prepayment.

Berlina is very helpful.
🏆🥇 Thank you so much.

Mone was AMAZING!!! Helped so quickly and was so kind

Quick help and able to speak to human agent not AI

I was locked out of my account because the second verification was being sent to our old salon whatsapp number . That number had been stolen. Llir was very helpful and not rushed and took the time to explain the problem as well as what I need to do it resolve it. Great customer service

Bleon helped me with a financial enquiry that I had this afternoon and was very kind, supportive and understanding

I was messaging Diana because my wallet was in the red and I wanted to clear the amount owing . I mistakenly transferred and topped up my messaging instead . She arranged to have the funds put into my wallet so that my balance would be 0 . - she did it very well efficiently , she was very understanding and ni e to deal with . Thankyou Diana

Liriana was very helpful and supportive. Rare to find customer services this supportive. Fabulous.

Been using Fresha for years (can't remember how many), and it has been a great experience. I have not had to contact support since everything been working fine, but this week I had a problem with a new feature that I had not used before, so I contacted support via the chat. The useless AI was... useless, but after I was connected to a real person, Ardi, he was able to solve my problem in under 5 minutes. Great app, and great support!

The application settings are not working correctly. After multiple attempts to change my work days and hours in the calendar, the system does not reflect correctly. Also, the likelihood of someone booking an appointment through this app is very low.
If you are expecting new clients and reservations through this app, I do not recommend it at all because it is almost impossible for anyone to book an appointment thanks to this platform.

Great customer service talked me through what I needed to do Thanks Mirele!

Erika has been so very helpful today, explained the new client fee to me, very informative and prompt with her response. This is exactly why I am staying with Fresha, it’s so great to have a very responsive help centre.

Butrint was my online agent and was so helpful and understanding. Helped with a technical fault that I had promptly- a credit to the team !

Butrint did great service, understood my problem and patiently waited until my problem was resolved. Great work Fresha team! keep up the spirit!

Elhami was great and really professional I’m not very technical but explained the steps to sort out my query and was very helpful and patient. Thank you

Eva was super helpful. I had tried using the AI assistant to complete what I needed to, but the steps weren't making sense. Eva gave me steps that after only two I was able to figure out for myself! Amazing

I used this platform to book an appointment with Surrey Hair Studio in Walton on Thames. Easy to book, and Rita was a delight and her skills at cutting hair were outstanding.
Thank you for my beautiful hair. Great price and great service, highly recommended.

Good customer service from Berlinda