Fresha Reviews 

Customer service with Donat was first-rate, attending to an account issue. Prompt attention and issue resolved with clear communication.

Butrint was very helpful when my FRESHA account suddenly wouldn’t process my appointment deposits. He helped rule out potential issues before closing off the case. He always signed off every email with if this doesn’t work let me know and we’ll look into another outcome. This ensured me that although it’s only online assistance there’s still a level of care

just signed up to use Fresha and Atlin was very helpful with my query. I was stuck in sorting out my location for hours, then i chatted with Atlin and it was fixed within afew minutes. Thank you Atlin.

Elhami, thanks you helped me a lot. Am really satisfied ❤️
Regards Veronique

Edona was very helpful with my questions and responded quickly. My issue has been resolved. Thank you Edona 😊

Idea’s customer service was thorough, kind, & helpful. Thank you so much Idea!!

Butrint was so helpful and patient woth me today over the phone and helping me understand the gift voucher. Very friendly and informative. Thank you

Arnisa got there in the end! It took a while and I do find it frustratingly complicated navigating Fresha but at least there is online help or I'd go mad!!

Pren was exceptionally efficient in responding to my query, identifying the problem and assisting me in resolving the matter.

Pleasant and kind throughout the process.

Thank you.

Arlind processed the refund for me after seeing it was a mistake , most other companies would have you answere 20 questions before a resolution so thank you Arlind

Elira is a professional and very helpful .good customer service.

I had an issue with the currency settings for my salon workspace, and Shqiprim was incredibly helpful. He took the time to review my account and successfully changed the currency to ILS without affecting any of my existing setup, services, team members, products, or bookings.

I really appreciated his support, professionalism, and clear communication. He saved me from having to rebuild my entire workspace from scratch! 😭

Thank you so much, Shqiprim. I truly appreciate your help!

excellent experience

Mone was professional, courteous and expedient. Couldn’t have asked for more! Thank you.

Thank u EVA for your help , wonderful service

Elhami was a really good assistant, help me a lot, quick and sort my issue.

Worst app ever. They control most of the hair salons in my area. App won’t work for me so I filled out their concern/query page…4 times now. Always get generic AI response telling me “they can’t help”. Wow! Useless.

You’ve responded to my review with the same question you’ve sent me all 4 times I’ve escalated via your app. What more details do you need to fix the simple problem your App is having? Hello. I can provide all 4 emails I sent via the Fresha App, whereby they responded (I’m assuming a Bot) each time with a generic response; did not solve the problem, then closed the case saying “problem solved”.

They have responded to my review on Trust Pilot with exact same response as I got from you with the 4 escalations.

The details have been provided 4 times.
My phone number is attached to someone else’s email address. So your App will not let me create a log in.
I just want you to fix it, rather than close the case with no resolution each time I escalate.
What more can I tell you Fresha?

Thank you, Amar.

Excellent customer service from Berlinda! She was very helpful, professional, and friendly. She quickly updated the services, contact details, and opening hours for my RS Hair & Beauty Salon listing. She explained everything clearly and made the whole process easy. Thank you, Berlinda, for your wonderful support!

When you need an assistance, they are always there for you. Thank you.