Just like to say I was wrong about freshbet not wanting to pay out. In all honesty at first it seemed impossible to make a withdrawal using Sepa and other payment methods but ever since they introduce... See more
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Quick to take your money, but it takes days for them to actually pay anything out. There are withdrawal limits that they use to coerce you back into gambling away your winnings, they make sure that an... See more
By far the greatest online casino. customer support are amazingly friendly, fast and efficient. I have tried many casinos and have left many questioning the integrity with results not complying with s... See more
By far the greatest online casino. customer support are amazingly friendly, fast and efficient. I have tried many casinos and have left many questioning the integrity with results not complying with s... See more
Company details
Written by the company
Fresh-Bet offers the best gaming content for players. We use the latest technology and creativity to provide enjoyable games. We strive to have a positive impact on customers with fair gambling, exclusive mini games, secure and variety of payments, multi currency, 24/7 support. Our main goal is costumer's satisfaction!
Contact info
Curaçao
- fresh-bet.com
Breach of guidelines
i was scammed badly.i lost a lot of…
i was scammed badly.i lost a lot of money betting in this site.now i won 700 and they blocked my account with no reasons.i did one witdrawal of 200 last week with no problems at all.but today they blocked me after tried to withdrawal 650.they requested a video with my id and i pprovide them that and still cant witdrawal my money because they blocked my acesss.i dont know what i can do to get my money but i dont want people to get scammed like me.please avoid this site
29 November 2025
Unprompted review
Reply from FreshBet
Thank you for your review.
We understand how upsetting it can feel when a withdrawal is delayed, and we’d like to clarify what happened in this case.
The account was temporarily restricted due to a mandatory verification (KYC) review, which was triggered after a withdrawal request. This is a standard regulatory requirement and is not related to winnings, losses, or a specific withdrawal amount.
As you mentioned, a previous withdrawal was processed successfully — this confirms that withdrawals are possible and that no funds are being taken unlawfully. During the current review, additional verification (including a video ID check) was requested. While this review is ongoing, account access and withdrawals may be temporarily limited.
Importantly:
Funds are not removed or confiscated
The restriction is temporary, pending verification completion
Once the review is finalized, withdrawals can proceed normally
We strongly encourage you to stay in contact with our compliance team at support@fresh-bet.com
, who can provide updates specific to your account and guide you through any remaining steps.
We assure all players that verification checks are in place to protect accounts and comply with regulations — not to prevent legitimate withdrawals.
The camera is still getting ready 6…
The camera is still getting ready 6 months later for verification and im gonna spam the ship out of you for the lies but don't worry got a few pals that can help with that when you block me 😘
28 November 2025
Unprompted review
Waiting on first withdrawal, will update
The site is smooth and offers a variety of slots and games.
The only issue I offered it a 4 star is because the AI Bot does give you a bad e-mail where to send the KYC.
The KYC was sent after I read this comments, before I just got rejected many times.
Please correct that.
I will come back to edit the review once I have my first withdrawal.
29 November 2025
Unprompted review
VIP Scam
EverytimeVIP bar gets close to upgrade, the bar starts moving backwards for no reason done this twice this month. Also seems like when you chat about it with them they move the bar back further unreal
26 November 2025
Unprompted review
Reply from FreshBet
Thank you for your review.
We’d like to clarify how the VIP progress system works.
The VIP bar does not move backwards arbitrarily or due to contacting support. VIP progress is calculated automatically based on eligible wagering activity within a defined period. If wagering volume decreases, bets are settled as void, or activity falls outside the qualifying timeframe, the progress indicator may adjust accordingly.
Customer support has no ability to manually reduce VIP progress, and contacting support cannot affect VIP status in any way.
There is no manipulation involved, and all VIP calculations are handled automatically by the system under predefined rules.
If you’d like a detailed breakdown of how your VIP progress was calculated, our team can provide clarification at support@fresh-bet.com
.
Unprofessional site, slow withdrawals and deposits.
Unprofessional site. Clearly run for a quick buck rather than to provide a good user experience. Deposited last night and still not arrived in the account. Takes days and days to withdraw funds. Customer service are by far the worse I've ever experienced - particularly the support agent by the name of Neo. they just copy and paste the same a-text over and over again to any queries and don't address your concerns. (Quick tip: you could get AI to do this persons job better for 100th of the cost) Company doesn't value player loyalty. I'm done with this site now
21 November 2025
Unprompted review
Reply from FreshBet
Thank you for your feedback.
We’re sorry to hear about your experience and would like to clarify a few points.
Deposits: Bank deposits may take additional time to reflect depending on the payment provider and banking processing times. Once processed, funds are always credited in full — no deposits are taken without being applied to the account.
Withdrawals: As clearly stated on our website, withdrawals can take up to several business days depending on the selected method and verification status. This is standard across the industry and not a sign of funds being withheld.
Customer support: Our support agents follow strict procedures to ensure accurate and compliant responses, which may sometimes appear repetitive when the same issue is being addressed. Feedback regarding communication style is noted and shared internally, but all information provided was correct and policy-based.
Player loyalty: We value all players equally and do not treat accounts differently based on deposit or withdrawal behavior.
If you would like us to review your case in detail or confirm the status of a specific transaction, you can contact us at support@fresh-bet.com
with your username and payment reference.
We appreciate the feedback and regret that your experience did not meet expectations.
I've been trying to self exclude from…
I've been trying to self exclude from this website for the longest time. Could never get on to live chat and no information for contact info. Spent much more money than I've meant to, as everytime I try to self exclude, it never happens. I need someone to respond.
17 November 2025
Unprompted review
Reply from FreshBet
Hi there,
We’re truly sorry to hear about your experience, and we understand how important it is to have your self-exclusion request handled quickly and correctly. Your safety and well-being come first.
Please contact us directly at support@fresh-bet.com
so our team can urgently review your account and complete the self-exclusion for you. We take these requests very seriously and will make sure it is resolved as a priority.
If you’ve had difficulty accessing live chat or finding contact details, we sincerely apologize — we’ll also investigate why this happened to improve the process.
Thank you for bringing this to our attention, and we’re here to help you immediately.
— Freshbet Support Team
Just made my second withdrawal so will…
Just made my second withdrawal so will update when I receive.
First withdrawl was Monday and was in my account within a few hours and that included verifying my account.
So far so good and will play here from now on
14 November 2025
Unprompted review
No help or support
No help or support, only a AI bot with standard answers.
I dident get my welcome bonus, and when I tried to get help and explain, this bot just said “you can only receive bonus the first time”
yeah sure but I did not receive it the first time!! “you can only receive bonus the first time”… again and again
9 November 2025
Unprompted review
Reply from FreshBet
Hi there,
We’re sorry to hear about your experience — especially when it comes to something as simple as receiving your welcome bonus. You definitely should not have been stuck with repetitive automated replies, and we apologize for the frustration this caused.
Please reach out to us directly at support@fresh-bet.com
with your username and the details of your first deposit. Our team will review your account manually, confirm what happened, and ensure you receive any bonus you were eligible for.
Thank you for bringing this to our attention — we’ll make sure you get proper assistance and a clear resolution.
— Freshbet Support Team
Amazing website 100% fast withdrawal…
Amazing website 100% fast withdrawal within 24 hour definitely recommend
23 October 2025
Unprompted review
Reply from FreshBet
Hi there,
Thank you for the great feedback! We’re really happy to hear you enjoyed your experience and that your withdrawal was processed quickly — that’s exactly what we aim for.
We appreciate your recommendation and are always here if you need anything.
— Freshbet Support Team
Unlicensed in uk
Unlicensed & risky! These casinos ignore GamStop self-exclusion and disguise deposits with fake merchant names. Report them and stay safe!
4 October 2025
Unprompted review
Reply from FreshBet
Hi there,
We’re sorry to hear these concerns and we take them very seriously. All transactions follow our standard processing and security procedures — we do not disguise payments or attempt to bypass any protections.
If you believe there has been any misunderstanding with your account or a transaction, please contact us at support@fresh-bet.com
so we can review everything in detail and provide full clarity.
Your safety and transparency are extremely important to us, and we’re here to address any issues directly.
— Freshbet Support Team
Customer service is awful!
Customer service is awful, when agents are actually available on the chat service.
Don’t seem to be any during UK daytime hours? Tried many times before being told to email support about a free spins enquiry … and I haven’t received a reply to the email which was sent days ago.
Have had a few wins which I foolishly played back in but that was my fault - though spent over £500 on a £2 per spin game without receiving any bonus sequence …..
Haven’t tried to make a withdrawal yet but given the standard of customer service so far, I don’t have much faith in them.
17 October 2025
Unprompted review
Reply from FreshBet
Hi there,
Thank you for sharing your experience — we’re genuinely sorry to hear about the difficulties you’ve had with reaching our support team. This is not the level of service we aim to provide, and we apologize for the delay in responding to your email regarding the free spins enquiry.
Please send us a message directly at support@fresh-bet.com
with your username so we can prioritize your case and review your previous ticket. We’ll make sure you receive a proper and timely follow-up.
Regarding your gameplay, all outcomes — including bonus sequences — are generated by certified RNG systems, but we fully understand how frustrating long periods without a feature can feel. We’re happy to check your session history for clarity if you wish.
If you decide to make a withdrawal, our team is here to assist and ensure everything goes smoothly. Your trust matters to us, and we want to restore your confidence in our service.
— Freshbet Support Team
The company accepts deposits very…
The company accepts deposits very easily but it takes ages to process a withdrawal. I placed a bet on Friday 10th and after winning 105usd I tried to make a withdrawal and they refused to process it. Then comes the second day when I try to make a withdrawal again and it takes a lot of time to process it and they end up rejecting the withdrawal. After trying to make an inquiry in the chat bot there is no one to respond. In fact this is the worst bookie on earth and I can't ever trust neither refer someone to play on this site. In this world of big tech how can you deposit money in a system in 30 seconds and when you try to retrieve it back it takes more than 3 days like the 1980's and 90's. In fact you are not in business trying to compete with the best ind the industry you just exist for survival. I need my funds back if you are are reputable bookie.
11 October 2025
Unprompted review
Reply from FreshBet
Hi there,
We’re very sorry to hear about your withdrawal experience — we understand how frustrating this must feel, especially when deposits process instantly. This is not the standard we aim to provide, and we want to look into your case urgently.
Withdrawal requests can be rejected for a few specific reasons such as incomplete verification, mismatched payment details, or security checks. However, you should never be left without clear information or support.
Please contact us directly at support@fresh-bet.com
with your username and the details of your attempted withdrawal. Our team will review your account immediately, explain exactly what happened, and make sure your payout is processed as quickly as possible.
We apologize for the inconvenience and appreciate you bringing this to our attention — your trust is important to us, and we want to resolve this for you.
— Freshbet Support Team
Seriously avoid at all costs promise…
Seriously avoid at all costs promise you free spins s asking g you to give a 5 star review with St least 100 word character there games are poor and they want you to link telegram to them seriously avoid wish I could download the request for review
1 October 2025
Unprompted review
Poorly run outfit
Really slow response times on chat support. Tried withdrawing money but it took so long that I just gave up in the end and ended up gambling it all back in. Don't bother with this site when there's plenty of legitimate and professional sites out there that provide better bonuses and services.
4 October 2025
Unprompted review
Reply from FreshBet
Hello,
We’re sorry to hear about your experience and the frustration you faced with our support and withdrawal process. We always aim to ensure smooth and timely service for our players, and it’s disappointing to learn that we fell short in your case.
Please reach out to us at support@fresh-bet.com
with your account details so we can review your withdrawal history and ensure this issue is addressed properly. Your feedback is very important to us — it helps us improve both our support response times and overall service quality.
Thank you for bringing this to our attention.
Great Experience with Freshbet!
Great Experience with Freshbet!
Freshbet Casino has been a pleasant surprise — smooth interface, fast withdrawals, and a wide selection of games. Customer support was quick and helpful when I had a question. Overall, a reliable and fun platform. Definitely recommend giving it a try!
3 October 2025
Unprompted review
Brilliant site fantastic games really…
Brilliant site fantastic games really love it
1 October 2025
Unprompted review
Not a bad casino loads of games
2 October 2025
Unprompted review
Honestly same as the rest 50% games will not work in uk
Site is ok staff do get back and friendly need to fix the games that will not load 50% just don't work, crashes alot never actually withdraw so can not say if they honour the withdrawal.
It is hard to get bonus but it's the same as any other site don't get me wrong all I have ever done on here is lost every session, I try to give an accurate and honest review to reflect on others players choices.
Personally like most people that gamble you win some you lose some but this you need to be prepared to lose everytime you play unfortunately I hate say it but from my experience there it's the honest truth
2 September 2025
Unprompted review
Reply from FreshBet
Hello,
Thank you for taking the time to share your honest feedback. We truly appreciate that you’ve highlighted both the positives and the areas where we can improve.
We’re sorry to hear that some games have not been loading properly for you in the UK. Our team is aware that certain game providers may have regional restrictions or temporary technical issues, and we’re actively working to resolve these to ensure smoother gameplay for all users.
Regarding withdrawals and bonuses — we can confirm that all withdrawals are processed in accordance with our policies once verification is complete, and we aim to make this as seamless as possible.
Please reach out to us at support@fresh-bet.com
with details about the games that aren’t loading so we can investigate and help you directly. Your feedback helps us improve the overall experience for every player.
This is a great site and im enjoying…
This is a great site and im enjoying playing, though im having an issue verifying an old card that I no longer have so im not able to withdraw, they are saying it is in the process of being verified as I sent a pdf of the old card ,so I will update as soon as this issue is resolved.
UPDATE its all sorted now thumbs up to Freshbet
29 September 2025
Unprompted review
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