FreshAdventure Reviews 25

This was the only place I could find online that had the solar panel cable for EcoFlow. Reasonable price too! Thank you!

Stay away from this company . Jonas will tell you what you want to hear , just for him to get your sale and money . After you make a purchase , the shipping circumstances change . Plus don’t even think about asking them to match prices . They will go out of their way to sabotage the other company offering a lower price , thus forcing you in their corner . Then try to hit you with a bs credit card fee when no other company does that . I needed a product for a trip and gave Jonas the deadline . He said if I ordered it Sunday it will process and ship Monday . It never did it took two days to ship the item , which caused the delivery date to fall the following week because it shipped sorry drop shipped from California !!! Not Texas like he said it would , again another lie !!!! Because of his dishonesty , my trip in the end was canceled because I didn’t have the product I needed in time !!! I will never buy from you again , and will tell everyone to avoid going to you . He knew I needed on or before the 14th , didn’t care what he said and told me , just said it to get the sale , and ruined the other company who had the product cheaper . With the same delivery time . Which drop shipped , they didn’t even have the damn product in stock , had it been in their own warehouse they could’ve dictated which warehouse to send it from , but it was drop shipped from California which I said I didn’t want

Edit

Jonas you offered to cancel my order and charge me a damn fee !!! That’s not a refund!!!! What hell you need a fee for when it’s drop shipped and you do nothing on your end other than a few mouse clicks . further more , you over charged to begin with on the unit and decided to match ecoflows pricing when I pointed it out . What special pricing ?? Cut the nosense man , you only matched the price that ecoflow was selling it for , you didn’t go out of your way to give me a super discounted price at all, in fact you tried to upcharge me by using a credit fee as a excuse . Why am I filled with negative emotions ??? Becusse you are a liar!!! That’s why !!!

And it was personally on sale . It was on sale on ecoflows website for $999 all you did was match that every store aside from the one you sabotaged had it for $999 your company had it for $1030. You did nothing more !! So cut the cute act of being innocent and trying to make me look bad online . You are a liar !!!

And one more thing to point out what a liar you are , you said “upon receiving the tracking number you immediately reached out to offer a refund “ what a crock of nonsense that is . You never reached out to me , I reached out to you first . And furthermore you said nothing after I got the tracking number . You only offered a Fee endured refund prior to me getting the tracking number !!!!!! You the biggest liar !!!!!!!!!! You never reached out immediately after the tracking was avail , never !!!! In fact the only thing you said was , your order just shipped , and I should receive the tracking number any min , and ty for your patience
….. liar liar liar !!!! Drowning in lies !!!
Stop lying !!!!

Reply to edit

There was no miscommunication misunderstanding Jonas. Your words and English were very clear . You stated that had I ordered Sunday the order will process and ship out Monday , and you have seen it get delivered in as little as 1 day , and 3 days max is 5 day’s. I ordered Sunday as you advised to . It never processed Monday it got delivered 7 days later !!!!
No miscommunication no misunderstanding clear as day what you said . The risk is mine based on your advice per the situation . Had you not given me that advice I never would have purchased from you . It was the shipping that kept me as a purchaser. So again stop deflecting the blame .

Excellent experience and Jonas was extremely helpful.

FreshAdventure is great! I have purchased several EcoFlow products and I am very pleased. The last item I purchased would not work with my current setup. Although I requested a refund well after the return period of 30 days, I was able to return the product for a substantial refund. Thanks to Jonas and the entire team for their assistance as I try to go solar.

Update: The company told Trustpilot my review is fake... Luckily I took screenshots and sent them to Trustpilot. Goes to show how big of a scam this company is.

There is a chat prompt that says to ask for a discount. I reached out for an Ecoflow 110w solar panel. After reaching out, Jonas increased the price by $40 lol...

Then he claimed it was due to his colleague. It's pretty clear he is the owner and has no colleagues. Sad to see a small business like this acting shady.

TrustPilot does not allow pictures but I do have screenshots of the chat.

Very poor PR, I went to hell dealing with this company, paying big bucks for an AC unit then begging them to replace a defective item from it, I do not recommend this company to anyone be careful when dealing with the.

Always attentive and in communication for any questions

Products work great through rain and shine. Customer service is really thoughtful. Called me and explained how my purchases items would arrive to clear up and confusion/concerns before they arose. Also, one of the associates offered help via phone with equipment if needed during set up. Wasn’t needed though. Will definitely recommend to friends/family that are looking for a fresh adventure ahhh get it.

I'd like to start by saying that I'm glad that I found this company while searching for camping and emergency equipment. I live on a location that many times shipping is either impossible or really expensive. At first, I tried placing an order with them but it failed because of my address (totally normal experience for me), so I just exited the website and kept on looking with no success. A day later I'm contacted by the company and they offered me some options to help me out complete my purchase and ship their items to my home. I reached an agreement and fulfilled my order with them. They called me again to follow up on my order and tell me that it was being prepared and shipped soon (and it was). I received the order a few days later, professionally packed and everything was perfect. I would recommend this company to anyone interested.

Excellent service through & through. Thank you!

Great communication and timely responses from Customer Support. Was ordering a backordered product and estimates re: arrival and shipping were accurate. Was a little hesitant to buy an expensive item from an unknown (to me) website, but no regrets and will plan to order from them again. used trustpilot reviews before deciding to order.

I ordered one of their MyFAKs (made by MyMedic). First, the customer service was great. (Not just good, it was great. Jonas was very seriously the best customer service rep I’ve ever dealt with) The color I ordered was on back order so they called me and helped me get something similar, which shipped within a day or two. Now I know that Fresh Adventure doesn’t control the actual quality of the product since it’s made by another company, but regardless, the kit is very well made. The entire experience has put Fresh Adventure on my list of Go-To’s the next time I need to order something First Aid related.

My medic kit delivery was delayed, and an employee of fresh adventure Johna personally called me to explain and updated me on the shipping status. Excellent customer service thank you.

I want to tell the world about the customer service guy that just help me. His name is Jonas... All I can say is OMG this guy love and care about his customers. He was so helpful, he answer all my questions and was very knowledgeable about the equipment. Because of him i didn't only buy one Delta Max Extended Battery I got 2. He made me feel safe buying online. Thank you so much and God Bless you Jonas.

Very happy customer. Jonas from Fresh-Adventures was great to work with explained the item very well, he also made sure I was getting what I needed most for our uses and that was very helpful. Shipping was right on time and overall very happy. Thanks Fresh-Adventures

I purchased an ecoflow delta pro extra battery at a reasonable price and received it the same week! It was in perfect condition and has performed flawlessly. I also received a follow up phone call within minutes after I ordered your product to ensure I was getting the right item. I appreciate the professional manner I have been taken care of with your organization. I will highly recommend you to my friends and family members.

I ordered a full month ago & it has not shipped. There was no indication at the time I ordered the item that it was not in stock/available. Even after I received notification last week that it had been shipped, tracking indicates the postal carrier has not received it.

Good communications and quick to ship a great product. No issues at all would do business again.

Got the notification for the review when I just used it to pack my treestand and loot 2-3 miles in. Worked great.

We've bought with Fresh Adventure our gear just in time, moments before our holidays.
The customer support is friendly, responsive and knowledgeable.