Frenchie Wear Reviews 94

Frenchie Wear seem to think people areidiots with the crap they expect you to believe. I have been trying to find out where my order is but it's like getting through a brick wall. DO NOT BUY FROM FRENCHIE WEAR AS THEY DO NOT TELLL YOU HONESTLY WHAT IS GOING ON WITH YOUR ORDER. AS ANOTHER REVIEW STATES> "THEY SPEND MORE TIME PUTTING UP THEIR OWN REVIEWS. DO NOT BUY> DO NOT BUY AS THERE ARE MANY OTHER GREAT SITES SELLING SAME ITEMS

Just purchased 6 Frenchie’s for the family and grandkids the product price and service fantastic.♥️
I will certainly be recommending them to everyone.

Customer service was the best I have ever received & the products did not disappoint either. 10/10 would shop here again & recommend FrenchieWear to others!

I absolutely love Frenchie wear products. I seriously don’t like being cold but I’m really looking forward to it getting a little colder so I can wear them. My daughter has the child version and loves hers too. The slippers run a little on the larger size so if you are between two sizes I’d suggest you size down. I had a query about the time for delivery and I quickly received an email and phone call to inform me of the reason. I was also given a gift because of the wait. That was really appreciated. I can’t speak highly enough about the customer service and the quality of products. The packaging was also really lovely. It felt like you were really opening something special. I’ll definitely be using them again for birthday and Xmas presents for family and friends.

Sensational customer service as I am not a fan of online shopping. It has been a lovely experience from ordering to receiving my items.

I have done this twice and has never been a problem.The frenchies are fantastic.

The easiest and softest hair wrap. Love the quality too!

This is the response I received from Stephanie White who works for Frenchie wear customer services. She is also the person that I have been communicating with, well when she would respond. She also never updated me and hasn't responded to me since I asked her to follow through.
Stephanie White
Sat 20/11/2021 9:16 AM
Would you like us to leave it in your hands or keep assisting ?
If you have any further questions please do not hesitate to ask I'm here to help.

Best Wishes
Stephanie.W

Stephanie White
Sat 20/11/2021 9:13 AM
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Hey Kerry, we just saw your review and are really disappointed as we have been emailing and calling Aus post all week to source this parcel. We are a small business and were continuing to assist you in this.

literally have everything from them, the material is so soft and customer service is great! definitely recommend ❤️

Perfect customer service and brilliant quality products. Second order now and all Xmas gifts are done. Thank you frenchie

Ridiculously slow shipping. It took them 7 days to actually dispatch the order (despite them sending an email advising it had shipped on day 4, postage tracking told a totally different story).

I run an ebay store and have to dispatch all of my orders within 48 hours. Taking 7 days just because you are a website is inexcusable.

It is now over two weeks since ordering and I still don't have it. Tracking update says maybe another 3 days until I will receive it. I know they aren't responsible for AusPost times but it shouldn't have taken them so long to dispatch.

You can't blame covid - if it is indeed actually coming from Victoria, you weren't under any lockdown or restrictions at time of ordering.

Our whole family have one! Unbelievably soft, cosy & comfortable. The socks are so lush to lounge around in too!

So soft and plush! Great quality and super warm 🥰

Frenchiewear offer quality products at a very affordable prices. The customer service is very responsive and delivery times are set at a fast and easy date.

I was dissapointed after purchasing that a collegue of mine showed me the exact same "hoodie" from Alibaba debadged for a lot cheaper. This is not as innovative as it is made out to be

My Frenchie is so warm and cosy, seriously my old fibro house is freezing in winter but I barely even need the heater on.
I work in civil construction so live in High Viz so as soon as I get home at night straight out of the shower I’m in my Frenchie. I’m washing and wearing it I think I’m going to have to get another.
Cannot recommend Frenchie wear enough. High quality and super cosy

Frenchie Wear has been such a hit in my house. We wear them when ever we are home and don’t even need the heater on.
This company is more than helpful and very quick at replying if you need anything. I wanted to order my mum a hoodie for Mother’s Day and their was no express shipping, I contacted the company and they still did everything they can to make sure I received the hoodie in 1-2 days. Highly recommended these guys. AmaZing!

I placed several orders through Frenchie wear. I just couldn’t stop ordering once I received my first parcel! I ordered 3 x Frenchies, 6 x silk scrunchies, 2 x pairs of socks and 3 x eye masks and I am in love and very comfortable.

After giving them a glowing review to my sister, she made a purchase of their Frenchie and scrunchies too.

It has taken over a week to get two of the parcels sent, which I understand they are busy due to Mother’s Day. I sent an email this morning and they called and explained the delay and are sending ASAP which I appreciate very much. I’d previously sent an email and not heard back but believe this might be due to them getting lots of requests or the online form having issues.

Speaking to Josh he was very kind and understanding that I needed to get my gift to mum for Mother’s Day, which I really respect and appreciate.

I love their products and when they have sales it’s even better. Their packaging is see through so be aware if buying a present and you live with the person, you might need to stalk the mailbox :) overall great packaging.

I love the products and will buy from them again and recommend them to family and friends. I do love supporting small Australian owned and run businesses, so please support them too.

didn't come with the free sleep mask as advertised in pack... long postage time

I received my order yesterday and am in absolute LOVE!!!
They are so soft and comfortable, and fit both me and my daughters well.
Fantastic customer service aswell.
5 stars !!!

Just received my Frenchie bundle and I’m obsessed! Never felt something to soft. Can’t wait to pop on a movie and snuggle up in my Frenchie. Most definitely recommend this brand over others!