Freja Bone BrothReviews 

227
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Huge fan of the collagen protein blends. They are the only ‘protein shake’ that I’ve ever found that I don’t hate the taste. My favourites are the chocolate and the strawberry although I’ve just ord... See more

Company replied

Rated 1 out of 5 stars

freja chocalote shake has changed and gone down hill and representatiive says they havnt changed the recipe and denies the new changes to warehaouse biz and recipe! Now not worth the very expensive pr... See more

Company replied

Rated 5 out of 5 stars

I absolutely love these products, they’re such good quality, although are a little pricey. I love the instant bone broths and particularly like the shakes-you’d never dream that they were made from b... See more

Company replied

Rated 5 out of 5 stars

Best bone broth I've discovered so far without having to make it myself. I'm post menopausal and drink a cup every day. Recently had some queries. Evie at customer services couldn't have been lovelier... See more

Company replied


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4.4

Excellent

TrustScore 4.5 out of 5

227 reviews

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4.4

All reviews

(227)

134 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and excellent product ⭐️⭐️⭐️⭐️⭐️

The product itself is fab, I have the instant broth sachets on subscription and needed to amend it, Evie from customer services was super helpful, quick to respond and courteous.

25 November 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Jane,

Thank you for your lovely feedback! We really appreciate your support and I'm so glad I could help 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Great products and the best customer…

Great products and the best customer service, you actually speak to a human with a real response rather than an automated reply. I Emailed and had a very quick response and solution to an incorrect address on my order, all sorted immediately. Thank you

24 November 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Kelly,

Thank you for your lovely review! I am so pleased I could sort your delivery issue for you quickly 😊

Enjoy the bone broths!

Evie,
Team Freja

Rated 5 out of 5 stars

Thank you so much for the high quality…

Thank you so much for the high quality of the product and for your excellent customer care!

11 November 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Verona,

Thank you very much for your review! So pleased we could help you 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Brilliant customer service.

I love the Freja products, they are so nutritious and tasty. Their communication and customer service is brilliant. Thank you Freja.

19 November 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Sarah,

Thank you very much for your kind words and support 😊

Evie,
Team Freja

Rated 5 out of 5 stars

I had a problem was dealt with…

I had a problem was dealt with extremely quickly, fantastic customer service above and beyond my expectations, will always continue to use all their amazing products.

17 November 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Julie,

Thank you for your kind review! So pleased I could help you 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Excellent

Excellent customer service and the broths are delicious.

7 November 2025
Unprompted review
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Reply from Freja Bone Broth

Hi there,

Thanks for the lovely review 🫶

Evie,
Team Freja

Rated 5 out of 5 stars

I’ve been buying the bone broths for a…

I’ve been buying the bone broths for a year now as I love them as a tasty drink or to add to sauces or gravy’s. Recently I bought the beef pho and chicken ramen which are both excellent base for noodle soups or, again as a tasty drink. I also have tried the strawberry protein shake and these are great to keep me going if I don’t have the time to prepare lunch or a snack. I would certainly say to give Freja a try they are delicious products

12 November 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Cindy,

Thank you for the kind words and for being with us for the past year!

It’s lovely to hear how you’re enjoying the bone broths, whether in soups, sauces or simply as a savoury sip. The Chicken Ramen and Beef Pho were made for exactly that - quick, clean, and full of flavour! We’re so glad the Strawberry Shake is helping keep you going on busy days too.

Thanks again for sharing!

Evie,
Team Freja

Rated 5 out of 5 stars

Everything worked as expected

Everything worked as expected, ordering was easy progressing to a simple payment option. I was kept informed on the progress of my order/delivery which arrived promptly in good condition. The products are delicious. Absolutely no complaints, keep up the excellent work.

26 October 2025
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Reply from Freja Bone Broth

Hi there,

Thank you so much for your review! We’re really glad everything arrived smoothly, and even happier to hear you're enjoying the products 🙌

Evie,
Team Freja

Rated 5 out of 5 stars

Highly recommended

Good advertising, communication, delivery, quality of product.

26 October 2025
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Reply from Freja Bone Broth

Hi Rosemary,

Thank you for your review! We're so pleased you're enjoying the Freja experience 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Positive shopping experience

Positive shopping experience. Delicious health benefits products. Would recommend 😊

26 October 2025
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Reply from Freja Bone Broth

Hi Claudette,

Thank you for this lovely review! I'm so pleased you're enjoying the bone broths 😊

Evie,
Team Freja

Rated 4 out of 5 stars

ready made broth lacks depth and flavour but.....

This review is focused solely on the product, not the company, as customer service was excellent and delivery was prompt. I purchased the starter pack for £40, which included several broths (including chicken), a thermos mug that keeps drinks hot for hours, and a tea towel—overall, a decent package and good value. Unfortunately, I found the ready to use chicken bone broth lacking: it was too thin, had a salty flavour reminiscent of stock cubes, and did not deliver the robust chicken taste or rich, gelatinous texture I enjoy in homemade versions. While convenient to use and suitable as a soup base, the broth didn’t live up to my expectations, so I won’t be buying it again once I finish what I have left.
EDIT: I tried the instant bone broth, chicken and beef, as advised by the company and its delicious! I have since ordered more, along with a chocolate collagen shake which makes a fantastic bed-time hot drink.

7 November 2025
Unprompted review
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Reply from Freja Bone Broth

Hi there,

Thanks so much for your honest review - and for the kind words about our customer service and delivery.

We’re sorry the chicken bone broth wasn’t quite what you were hoping for. It’s designed to be light and clean-tasting, with a simple ingredient list. However, If you’re after something richer, you might prefer our Instant Bone Broth, which has a more bold flavour and is great for cooking.

We really appreciate you giving Freja a try, and we hope you'll try another product in the future 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Fantastic company

I have been using Freja now for about a year and love all their products. I am 72 and start my day with a kefir smoothie and the shake, have an instant bone broth drink most afternoons and always use the classic bone broth for cooking. I wouldn’t use anything else now and recommend it to all my family and friends
I have all their accessories too and especially love the Freja mug.
Also their customer service is outstanding … such speedy response from the lovely Evie …..to any issues and nothing is too much trouble.
Fantastic company….highly recommended

7 November 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Michele,

Thank you so much for such a thoughtful review. It’s brilliant to hear how Freja has become part of your daily routine.

I’m especially glad you’ve been happy with the support you’ve had from us - it's always a pleasure to help!

Sending a big thank you from all of us 🫶

Evie,
Team Freja

Rated 5 out of 5 stars

5 stars

5 stars! Amazing service and CARE from Evie. My order was not left at the property (which would have been ideal) but taken to a DPD drop point to be picked up the following day. Evie was amazing and even offered to reshoot a replacement if it was too tricky to locate and collect it. All resolved with DPD but it was the service from Freja that shone out. You feel there are actual caring human beings working to get nutrition easily available to people. I haven’t tried the product yet. It was ordered for an elderly lady who is very sick and I think this will be a great support to her. Thanks Evie and Freja.

5 November 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Jacqueline,

Thank you so much for your kind words - it truly means a lot. We always want to make things as smooth as possible, and knowing this order was for someone unwell made it all the more important to get right.

Please do keep us posted on how she gets on with the bone broth. If there’s anything else we can do along the way, just shout 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Highly recommended

Apart from the product being delicious and nutritious , the customer service is amazing, very rare nowadays, nothing is too much trouble.
I’ve been enjoying both types of bone broth and the ramen and pho, all really good, can’t recommend enough, it may be a little more expensive than some but in this case you get what you pay for.. quality & service.

5 November 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Penny,

Thank you very much for your kind words! So pleased I could help, and that you're enjoying the Ramen & Pho - they're a firm favourite in the team 🍜🙌

Evie,
Team Freja

Rated 5 out of 5 stars

A fantastic brand that we all need to be using

A fantastic brand that we all need to use! They also have an amazing customer service. I recently put a large order in that was delivered in 24hours. Unfortunately during transport two of the items were damaged. This problem was resolved and replaced straight away by a lovely customer service lady named Evie. I would highly recommend this product and there customer service

30 October 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Zoe,

Thank you so much for this lovely review - it means a lot!

I’m so glad we could get everything sorted quickly for you 😊

Evie
Team Freja

Rated 5 out of 5 stars

Worth a try if you want to put the best quality ingredients into your body . You may not realise it but your body needs this - cheaper versions have cut corners somewhere !

I tried Freya for first time and although a bit pricey for me at the moment I got the deal so I was pleased . I want to have good bone broth with good ingredients to help my pain in shoulders and just give me good nutrients for whole body and others had raved about it . I enjoyed the packet chicken broth very much and knowing it’s doing me good an added bonus . Thank you

29 October 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Deb,

Thank you so much for your lovely review!

We're so glad you enjoyed the Chicken Instant Broth. It means a lot to hear that you’re using bone broth to support your shoulder pain and overall wellbeing!

If price is a consideration, our bundles and subscriptions do offer more value - and we’ll always share seasonal offers when we can.

Thank you again for your kind words 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Great range of quality products, super service!

I absolutely love these products, they’re such good quality, although are a little pricey. I love the instant bone broths and particularly like the shakes-you’d never dream that they were made from bone broth!
Today I emailed Freja with a product related enquiry, and I was genuinely amazed how speedy their response was, succinctly answering my question and even including a link to help me locate the suitable product! 5*

29 October 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Diane,

Thank you so much for your kind words – we’re really glad you’ve been enjoying the Instant Bone Broths and Shakes 😌

And thank you for your note on our customer service!

Evie,
Team Freja

Rated 5 out of 5 stars

Great customer service when contacted…

Great customer service when contacted about a delivery problem. Loving the Ramen & Pho 🍜 instant broths.

29 October 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Patricia,

Thanks for the review. So pleased to hear you're enjoying the Ramen & Pho 🍜😋

Evie,
Team Freja

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