Freiluftkind Reviews 

22,698
TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Shoes are good but I had to deduct 2 stars: One for the delivery time (about 1 week). One for return policies (costs need to be paid by myself and an unbroken hygiene-sealed package apparently... See more

Company replied

Rated 5 out of 5 stars

Be honest: Write about your real experience with the product. If there were any issues, don't be afraid to mention them. Provide details: Include specific details about the product, such as its fea... See more

Rated 4 out of 5 stars

There is good, but there is also bad. The shoes are light and good quality. I like to take long walks with them. But, the synthetic leather needs to replaced with natural one. Also, other shoes from c... See more

Company replied

Rated 5 out of 5 stars

Be honest: Write about your real experience with the product. If there were any issues, don't be afraid to mention them. Provide details: Include specific details about the product, such as its fea... See more

Company details

  1. Outdoor Clothing and Equipment Shop
  2. Clothing Store
  3. Shoe Store

About Freiluftkind

Written by the company

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Über Freiluftkind

Freiluftkind ist ein deutsches Start-Up aus Braunschweig. Gegründet im April 2022 mischt Freiluftkind den Barfußschuh Markt mit hochqualitativen Produkten und branchenweit einzigartigem Service auf.

Barfußschuhe mit Herz ❤️

Freiluftkind ist als Idee zwischen Freunden entstanden und stellt mittlerweile über 350.000 Kunden täglich auf all ihren Wegen zufrieden. Höchste Qualitätsansprüche, 12-Monate-Garantie und persönliche Betreuung. Wir sind für euch da.


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4.3

Excellent

TrustScore 4.5 out of 5

23K reviews

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4.3

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(22,698)

5,404 reviews in the last 12 months

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Rated 1 out of 5 stars

Not good service.

Maybe you have good shoes but I will never know because you still have to work on your service.
After 3 weeks of waiting for the delivery and every day getting a NEW delivery date, I called your company. A very nice service girl told me that she has to check with the storage facility why I don’t get my package. She told me that she will call back. I made sure that she has my telephone number. Until today I didn’t get any phone call. I called again to cancel my order. The very nice service girl didn’t even ask me for the reason, but instead asked if she can do something else for me. I told her that she can send me an email with the cancellation details. Until today I didn’t get any email. The only thing I got from your company was a bill. Pity…..

16 February 2024
Freiluftkind logo

Reply from Freiluftkind

Hello Adi,
thank you for your open and honest feedback.

First and foremost, i would like to apologize to you for the inconvenience caused. This procedure does not meet our quality standards, both in terms of customer service qaulity and delivery time. We have forwarded your comments to the relevant departments and will use them as an opportunity to improve our performance in the future.

I have just initiated your refund in our system. You should have already received the confirmation email.

We deeply regret that your experience did not meet our quality standards and sincerely apologize to you once again.

We wish you a pleasant week.

Best regards,

Steffi from Freiluftkind-Team

Rated 2 out of 5 stars

Free delivery, but return are not.

Free delivery is promoted as a service, whereas I take that for granted. The returns are not for free, but you find out only when you read the small print. Not fitting to a brand that positions itself as premium.

30 December 2023
Unprompted review
Freiluftkind logo

Reply from Freiluftkind

Guten Abend Marco,

wir bitten um Verständnis, dass wir neben dem kostenlosen Versand aktuell leider keine Kosten für Rücksendungen übernehmen können. Bedauerlicherweise ist diese Problematik aus kalkulatorischen Gründen zurzeit nicht anders zu bewältigen. Um unsere Produkte für einen fairen Preis anbieten zu können, haben wir uns dazu entschieden, aktuell nur einen CO2-neutralen und kostenlosen Versand anzubieten.

Nichtsdestotrotz neutralisieren wir selbstverständlich auch den CO2-Fußabdruck deiner Retoure. Hierzu unterstützen wir verschiedene Projekte weltweit, die sich auf unterschiedlichste Art und Weise mit den Herausforderungen des Klimawandels befassen – unter anderem engagieren wir uns in einem Projekt für sauberes Trinkwasser in Ruanda und in einem Windenergieprojekt in Indien.

Wir arbeiten mit Hochdruck daran, in der Zukunft auch für einen kostenlosen Rückversand aufkommen zu können, bitten aber in diesem Zuge auch um ein wenig Verständnis dafür, dass ein junges Start-up leider nicht immer die nötigen finanziellen Mittel aufweist, um alle geplanten Vorhaben direkt umsetzen zu können.

Viele Grüße
Felix von Freiluftkind

Rated 5 out of 5 stars

Jane Schmidt…

First ,I ordered some leggings and forgot to use the price reduction code . The office was closed ,so tried a couple of days later fully expecting a negative reply.The man I talked to was really nice and refunded me the money !! Then I waited a couple of weeks and received no leggings. I sent an email ,got a very quick response ,and received them two days later ! The leggings themselves are very good quality and a very nice fit ! A really positive experience ! The only downside is my email account is a bit mobbed by freiluftkind adverts.

19 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Lifestyle and Experience

I was curious about barefoot shoes but have never tried them. I also have a bad ankle so I was afraid to try new stuff.

This is how I found Freiluftkind: On a trip in Italy I saw a family the parents were wearing barefoot shoes I thought it should be a good brand that the mid-age people decided to wear so I asked them the brand and they suggested it.

Experience with my bad ankle: in the first days it was weird but some situation happened that my ankle always rotates but it did not! The arc of my foot helped me keep my balance and my toes helped me stay firm.... I had long, thin feet, and now after 3 months of using them, I see that my toes are getting some distance and my foot looks stronger.

Quality: I swam in the lake for 4 hours... and nothing fell apart... the shine of the colors was washed but it is still a beautiful pair of shoes. After 3 months I am completely used to it as a lifestyle.

Customer support: I don't know what happened but one day I haw a hole in my one leg shoe(looked like a small cigarette burn) I wrote to them and asked if they can sew it for me, but guess what, without any reply, they just sent back a new pair again for me! Now I have one shiny pair for work and one light pinky color for the outdoors that I sew myself.

Great experience!

1 July 2023
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience, from the beginning of the shoe browsing process to the end of deal payment, plus the top-notch quality products, especially the barefoot shoes. I totally recommend dealing with this provider as I'm certain I am going to buy from them again!

18 March 2023
Unprompted review
Rated 5 out of 5 stars

Be honest

Be honest: Write about your real experience with the product. If there were any issues, don't be afraid to mention them.

Provide details: Include specific details about the product, such as its features, quality, and performance. This will help others understand the product better

23 April 2023
Unprompted review
Rated 5 out of 5 stars

Be honest

Be honest: Write about your real experience with the product. If there were any issues, don't be afraid to mention them.

Provide details: Include specific details about the product, such as its features, quality, and performance. This will help others understand the product better.

16 March 2023
Unprompted review
Rated 5 out of 5 stars

Firstly

Firstly, i tell, unbelievable. This company is very trust of all site. I hope, this company will very helpful to all users

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

A great company that arrives orders and does not delay everyone must try
Well the staff are very nice I bought from this site and it is really worth 5 stars

13 January 2023
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with the shoes

I am very satisfied with the shoes. Unfortunately, my 1st order was too small and I had to send the shoes back, which proved to be very difficult. They were delivered in a 'plastic bag', which according to various post offices I could not use for the return.

4 December 2022
Unprompted review
Rated 5 out of 5 stars

This is excellent shop for online.I am…

This is excellent shop for online.I am very satisfied with this shop.They are very honest and friendly.You can buy clothes in this shop.There are so many new clothes of brand available in this site.Their contact support is very fast and friendly.I recommend to my all friend.

3 August 2022
Unprompted review
Rated 5 out of 5 stars

I really like the Freiluftkind shoe

This shoe was ordered one size up and it fits perfectly. The color olive is appealing, the shoe sits comfortably close to the foot, nothing pinches or wobbles, a great walking feeling. I have no Achilles tendon or ball pain. I'll buy them again anytime like bear paws, but they are not important. I think the shoes are great!!!

1 August 2022
Unprompted review
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