Freightos can't be replaced as a valuable shipping resource. They can't stop all shipping company errors... but they do an awesome job hooking us up with freight forwarders. Absolutely excellent.
Company replied
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See what reviewers are saying
Freightos is a very user friendly website for quotes & booking. I would like to see them go one step further by improving....what documentation is required & who is responsible for each. i.e. customer... See more
Company replied
The platform shares the below benefits: - gives the ability to user to monitor booked shipments in a orderly manner. - connects user and shipping agents, if the second do not email user directly. P... See more
Easy to use, reliable, tracking advice in real-time is great and pricing is very competitive. Freightos have never let me down! So, thank you very much!
Company replied
Company details
About Freightos
Written by the company
The Freightos marketplace gives you access to instantly compare, book, and manage your freight seamlessly across 45+ providers. Sign up for free now.
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GET STARTED FOR FREE
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I'M AN ENTERPRISE IMPORTER
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| Why Freightos? |
Contact info
PO Box 3263, Champlain, 12919, New York, United States
- ship@freightos.com
- freightos.com
4.3
Excellent
864 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smashed Pallet, Smashed Reputation
The shipping company had smashed the pallet I shipped using Freightos. Unfortunately, the communication with Freightos was slow and the insurance claim I submitted was declined because it wasn't submitted fast enough. Seems as if it may be a recurring problem they use to get out of insurance claims.
Anyways, $5000 desk smashed and the freightos team is no help. Book via a reputable broker, not this disfunctional team.
2 September 2022
Unprompted review
Reply from Freightos
We’re so sorry to hear that your goods were damaged and understand how frustrating that can be. But, unfortunately, damage can happen with any international shipment. That’s why we recommend that importers and exporters always add insurance coverage when making a booking.
Like most other logistics providers or platforms, Freightos.com offers insurance that covers the value of the cargo as well as the shipping cost to make it easy for anyone using our platform to ensure they are fully protected in case something goes wrong.
A great experience
Freightos is a well thought out business with a good user interface and good customer services. I would have no hesitation in recommending Freightos to any business using international freight. Inspired Angling Ltd
29 August 2022
Reply from Freightos
Thanks so much for this review! We're so pleased to hear you had such a great experience and would recommend Freightos.com to other businesses. (We actually have a referral program to help you do just that). Looking forward to working with you again soon.
I feel blindsided by these late charges…
I feel blindsided by these late charges that are
coming in. They weren't discussed or brought
up while we booked the shipment!
20 August 2022
Incompetence all the way around and…
Incompetence all the way around and there partners are no better!! RUN FAST!!!
Incompetence all the way around. They are holding my container hostage. They say that the container was inspected by customs to the amount of 2400.00
I did no know this until the container was here and grounded for 24 hours already. They then said we cant get pickup numbers until the payment for the customs expense clears. The cargo was customs cleard on 7/10/2022 it got here on 8/8/2022
I found out today it takes the steamship line CMA 48-72 hours to process the payment. Wire transfers or credit cards take minutes or even seconds.
Why did we not know about the payment when it was on the rail? How did it get cleard by customs and then inspected? Nobody has answers and everone passes the buck to someone else.
Who is in control? where does the buck stop? They already have 38,000 dollars of my money for 2 months now and they can't figure out what's happening and how to get this container released! Again complete incomitance on their part!!! I have also spoken to someone more then once in the last 2 weeks while it was on the rail. with no indication that there was a problem.
BOOKING DETAILS
Carrier:
CMDU
Container:
WNGU5072474
HBOL:
1652371924
MBOL:
CMDUXIA1006018
10 August 2022
Unprompted review
Reply from Freightos
Thanks for letting us know about your experience.
When shipping global freight, it’s important to keep in mind that any shipment can face additional fees, for example customs exams or general rate increases (GRIs).
As a marketplace for international freight, buyers can pay most of the costs associated with shipping upfront on Freightos.com. However, there is always the chance that extra - and unavoidable - charges can crop up once the shipment is underway.
While these unexpected charges are frustrating, they are not something that originates from Freightos.com and they have to be paid for separately.
The estimator software they have works….
The estimator software they have works well and the quotes stay the same $$$ in reality. Also their logistics works well as a crew to get the jobs done. Their pricing is in the middle.
7 August 2022
Reply from Freightos
Thanks for your review. Our prices are real-time quotes so they are always as accurate as possible. Glad to hear everyone did everything they could to get your shipment to you - that's how we like to work at Freightos.com!
Pretty solid experience
Pretty solid experience, I liked the prices available on their platform. Very fair!
22 July 2022
Unprompted review
Reply from Freightos
We're pleased to hear you had a good experience on Freightos.com and that our prices met your expectations.
Looking forward to you shipping with us again.
Reply from Freightos
Those are three words we like to hear from users on Freightos.com!
As easy as a couple clicks!
Shipping Goods from A to B (China to Canada), was as easy as a couple clicks on a well built and simple webpage! No surprises, no price change, quite easy!
6 July 2022
Reply from Freightos
Thanks for your feedback. Our aim at Freightos.com is to make it as easy as possible to book shipments. We're glad we made it so simple for you.
Reply from Freightos
No surprises is exactly what we like to hear at freightos.com! Glad it worked out so well for you.
So far good
So far, my experience with this shipping marketplace is good. Clear interface, clear information. Prices maybe a little bit higher that dealing directly with agents, but totally worth it in my opinion
27 June 2022
Reply from Freightos
Thanks so much for your review. We're really happy that your experiences with freightos.com have been positive and hope that they continue to be so with future shipments. We definitely pride ourselves on being clear and transparent and making it easy to get your shipments moving.
Highly impressed with Express Shipment options.
I wanted the product in this shipment as quickly as I could. Normally, I would source and arrange all the different methods of shipment, but it was a great opportunity to us the Express shipment features available on FreightOS. My product arrived in less than a week from CN to CA and I didn't have to lift a finger - except to unload the product at my location. I didn't have to negotiate pickup in a foreign country, or the handoff to the freight forwarder.
The transparency and communication with this shipment was excellent.
20 June 2022
Reply from Freightos
We’re so glad you took a chance on trying out our Express features. You should know we’re big fans of our customers not having to lift a finger after they book a shipment. In fact, it’s how we designed the Freightos.com platform. We’re also really pleased that your product arrived so quickly and that the communication and the transparency more than met your expectations.
Awesome experience
My first time using Freightos and SeaBay was excellent from start to finish. Timely service, awesome communication and all packages arrived in perfect condition. I’ll be using for all my international shipments!
13 June 2022
Reply from Freightos
We’re so glad to hear that your first experience using freightos.com was so positive! We’re very fussy when it comes to deciding which freight forwarders we put on our platform - and only work with those able to provide the high-quality service you received. Looking forward to assisting you with many more shipments soon.
Quotes were accurate
Quotes were accurate, Freightos' freight forwarder are consistant and consist of high quality, detail oriented companies.
13 June 2022
Freightos is hands-down the best…
Freightos is hands-down the best shipping company I've worked with. I've been importing for over five years and was highly pleased with their detailed website containing everything I needed to know about my shipment. I was even more pleased that my shipment was pain-free from start to finish!
13 June 2022
Reply from Freightos
Thanks for the great feedback about the Freightos.com platform. There’s nothing we like to hear more than the words “pain free!” As a long-time importer, you know just how important it is to have transparency and up-to-date information about your shipment, and we’re thrilled we did such a good job of living up to your expectations.
All my concerns were put to rest after…
All my concerns were put to rest after using this service. Very easy and self explanatory for even a novice like me. Compliance is always an issue when you are new to the process but this service made step by step guide we breezed through the whole process.
12 June 2022
Reply from Freightos
We know how complicated and confusing shipping can be for novices, so we’re delighted to hear that using freightos.com made the process a breeze. We’re always working on ways to make the shipping process easier and more efficient for everyone and we’re glad to hear we took a huge chunk of the stress away for you.
Fantastic service for those seeking to…
Fantastic service for those seeking to choose the best value for a logistics provider. Saved me so much time and effort by instantly giving me several quotes. Made communication with the provider easy and straightforward, as well as payment processing, tracking, etc. I can't recommend this service enough.
10 June 2022
Reply from Freightos
Thanks for this review of freightos.com. We feel so seen! We’re so glad we made the whole process easy and straightforward from start to finish and we’re looking forward to working with you again.
Had a great experience with Freightos
Had a great experience with Freightos. Very responsive, great prices and user friendly interface. Freightos is perfect for FBA. my shipment was going to a new amazon FC that wasn't listed on Freightos website. I talked to support and they added it promptly which is amazing because it is basically a new route that they had to incorporate in the system and get quotes for. Highly recommended.
8 June 2022
Reply from Freightos
We’re so pleased to hear you had a great experience, Freightos.com created a whole booking process tailored to the needs of FBA sellers so it's nice to know it's working. Also, thanks for highlighting the support you received in getting your goods to the right place. We have a great customer success team that pulls off feats like this every single day! Looking forward to helping you with your next shipment.
Excellent system
Excellent system, very easy to use and manage lcl shipments.
Be great to see a 'save' quotes option in future to help with job costs and continue from where you left off, but still a very good system!
6 June 2022
Very good experience
Very good experience. Pick up and delivery completed as scheduled. Perfect
27 May 2022
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