We needed quick solutions for our team and Freezvon delivered. Whereas our previous provider did not offer us any alternatives to their new phone number requirements, Freezvon really helped us o... See more
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See what reviewers are saying
After I cancelled the contract I asked their support team to send me the remaining balance back. And their answer was "when you signed the contract you accepted the paragraph XYZ that we won't be se... See more
Company replied
As a team lead, I appreciate: 1) Being able to sort and filter call data by agent, not just day, or a phone number; 2) Easy to configure call queues and rules for outbound calls (i.e. we're using l... See more
Company replied
Good, professional and patient support from the team. I am just starting out, honestly, I barely understand the difference between SIP and VoIP, much more anything else. No matter, they helped me. I d... See more
Company replied
Company details
Information provided by various external sources
Purchase virtual phone numbers with calls, sms and fax forwarding. We provide multichannel, toll free 800 numbers, cheap sip outgoing calls and VoIP services.
Contact info
Kesklinna linnaosa, Narva mnt 5, 10117, Tallinn, Estonia
- support@freezvon.com
- freezvon.com
great ^^ I'm OK.
6 June 2023
Reply from Freezvon
Hello, Pemika!
Thank you for leaving a review. We are glad that you enjoy our service.
If we can help you in any way, let us know!
Very good support
My install isn't finished yet but Feezvon service is very good. Professionally run organisation.
Update: Freezvon continued to work on the issue and now all working fine. Very good support.
The redirection service is very easy to use and the customer portal makes it very easy to manage.
Thanks guys.
24 May 2023
Reply from Freezvon
Hello, Mark!
Thank you for leaving your feedback.
Let us know if you need anything.
my balance is wrong
my balance is wrong, and this time i got multiple email with wrong info, please take care.
21 May 2023
Unprompted review
Reply from Freezvon
Hello, Alireza!
Thank you for reaching out.
We found your account! Your monthly fee was charged twice last month due to a billing error. This was fixed, and we made a refund of the erroneous charge to your balance. You can check it in your account's Billing History here: https://my.freezvon.com/en/bill-history
Apology for the inconvenience!
Please do not hesitate to contact us in the future if you have any questions or concerns.
See our contact info here: https://freezvon.com/support
Or you can open a ticket here: https://my.freezvon.com/en/request
Waiting 2 months for refund and identity requirements not transparent
Still awaiting refund to my credit card since 4th February 2023 when Freezvon indicated it was sent. Also the identity requirements requirements are not transparent - the site has one list of requirements by country but received email after for a copy of passport and credit card statement showing the initial payment to Freezvon. If this was indicated as an up front requirement as part of the account set-up I would have no issue, but the after-thought approach feels scammy. Decided to test them by seeing what would happen if I didn't submit as they said that my funds would be sent back. If I got back the funds, I would apply again and follow through on the "after" requirements. The fact that I haven't got it back makes this company very questionable in my eyes.
2 February 2023
Reply from Freezvon
Hello, Dirk!
Thank you for leaving your feedback.
However, we need to note that the refund has been made to your card on 2023-02-04 11:59:42. The process through which we make refunds is automized through the Stripe payment system. We cannot freeze your funds or keep them to ourselves when we make a refund. Please contact your bank to confirm that refund was made!
As for the documents required for the payment verification: we state clearly in our Terms and Conditions that we reserve the right to request your identity verification documents at any point if it is needed to provide services for you.
In this case, payment verification was needed to prevent credit card fraud. There are no downsides for a credit card owner to proceed with credit card payment verification. This measure is to prevent scammers from using our services. As you seem to feel strongly about scams, you should agree with this approach.
To sum it up: we do warn that we may request documents from a user; when we do request documents, it's solely to comply with anti-fraud policies; refunds are made automatically through the payment system used during payment.
Let us know if you have any questions still.
So great and good
31 March 2023
Reply from Freezvon
Dear Elisa,
Thank you for your kind review. We're pleased to hear that you had a positive experience with our service, and we appreciate your feedback.
If there is anything else we can assist you with, please let us know. We're always here to help!
Thanks again for choosing us.
I was pleasantly surprised by the speed…
I was pleasantly surprised by the speed of support and give it a high mark. Because it is very easy to use.
23 February 2023
Unprompted review
Reply from Freezvon
Hello, Mikel!
Thank you for leaving your review. We appreciate your feedback.
Service is our priority!
Good service
22 January 2023
Unprompted review
Reply from Freezvon
Hi Eugene!
Thank you for your feedback.
Service is our priority, and we are glad you find it satisfactory!
Horrible Experience
I was unfamiliar with this company. Their website showed conflicting information about whether they require documentation to set up the account. I was reluctant to trust my passport information or other information with them, but wanted to try them out. I emailed them letting them know I was interested in their services, but only if I didn't have to provide verification prior to trying out the line to test the audio quality, because if the audio quality was bad I might not even be a customer very long and I didn't want to provide a lot of information to a company I might barely use. I sent an email and they responded: "The cost of the number is: set up fee is: 10$ and monthly fee is 12$ The forwarding to SIP is free of charge and the forwarding to the phone number is chargeable. Documents for US city numbers are not required. If you have questions, just reply to this email, and we will help you with any matter." I sent payment to them, was told the line was setup, and then received this email: "Hello, ...we're asking you to provide the following... Colored photos of your passport, pages 1-2, or an ID card; Bank statement of the card used during this transaction; Photo verification: photo of the payer holding the card. ...Without receiving the requested information from you, we, unfortunately, cannot provide you with services. Best regards, Oleksandr Baran Financial director and co-owner." I specifically emailed them to see if they required documentation prior to the line being set up and they specifically said they did not. I would never have made any payment to some company I don't trust and know little about if I knew they would also demanded a passport. I do not trust this company with my passport information or with anything, especially after I specifically asked if it would be required and they told me it would not be required. Although they may say the email was stating they didn't need documents for the phone verification and they are requesting documents for bank verification, I had asked very clearly if they needed ANY documentation and their emailed response prior to my making a purchase resulted in my believing this would not be needed. I don't trust this company.
28 December 2022
Unprompted review
Reply from Freezvon
Hello!
Let us clarify a few things about the verification process:
1) No documents are required to make an account.
2) No documents are required to connect a US landline number.
3) In some cases, such as paying via card through the Stripe payment system, payment verification may be required. This is due to the requirement of our bank and the payment processors, for anti-fraud prevention, among other things.
4) We warn that as a provider of virtual telephony services, we have a right to request your documents for verification at any time when you are using our services. It is something that is clearly stated in our Terms and Conditions here: https://freezvon.com/terms-and-conditions
Please be aware that if you do not agree to proceed with payment verification, we are not leaving your money to ourselves. It is refunded to your card and arrives back on your card within 1-5 banking days, depending on your bank.
So to sum it up, when you asked whether you need to verify your account prior to purchase, we answered no, you don't. When you asked whether you need to verify your identity when placing an order for the USA landline, we answered no, you don't. In both cases, it's true. But when we're talking about verification of transaction, yes, it is required in some cases because we have a strict no-fraud policies, and you cannot pay with a stolen card. This wasn't a subject of your questioning prior to you placing the order, but it is covered by our T&C which you are required to read and accept prior to making any payments.
We appreciate you leaving a review. It would be great if you took time to follow up here to confirm when you received your funds back at your card, as the refund has already been made.
Can recommend this service
Good, reliable service. Quickly setup a number, worked well.
1 August 2022
Unprompted review
Reply from Freezvon
Hello,
Thank you for your review. We're thrilled to hear that we've met your expectations and we appreciate your feedback.
If you need anything else, please don't hesitate to reach out to us. We're confident that we can continue to provide you with excellent service.
Thanks again for choosing us.
Reply from Freezvon
Hello, Jack!
Thank you for leaving your review.
What can we do to improve your experience?
Problem with top up
Hi there,
I have try to top up my account several times. Always rise error 505.
6 November 2022
Unprompted review
Reply from Freezvon
Hello, Alexey!
Please contact our support https://freezvon.com/support and provide specific information about your case.
Great support group
The team is always ready to help you with any questions. Not always good connection quality when calling. But what we have is what we have, I am glad of such an opportunity to have a telephone number of another country.
7 November 2022
Reply from Freezvon
Hi Alina!
Thank you for leaving feedback.
We constantly strive to improve our service and widen our network of local partners. We might be able to provide you a trunk with better voice quality than what you had initially. Please contact our support and specify what destinations are you looking for and what volume do you plan to use?
Thank's for good service but high…
Thank's for good service but high prices for Dubai's numbers
11 October 2022
Unprompted review
Fast and quality service
Fast and quality service
I have been using a Polish number for 5 months.
Now I started selling goods from my online store in Poland as well.
The virtual number was connected very quickly, in just 2 days. Everything works great.
18 April 2022
Unprompted review
I have such a reliable partner as Freezvon.com
my business is a loan broker. my business operates in 20+ geos. I am very glad that. I have such a reliable partner as Freezvon.com
5 September 2022
Unprompted review
Attentive staff
Thank you for the good work, you helped me get the Zoiper SIP program up and running very quickly.
Especially thanks to Thomas for helping me get it done over the weekend.
You were great! I will be working with you in the future as well.
5 September 2022
Unprompted review
Friendly support
Friendly support! I do love that. I'm not particularly versed in VoIP? I'm just using it. So it's nice, you know, you never feel like you have stupid questions, they always help, explain things, give sound advice. Like with the call forwarding setup, depending on time of the day, day of the week, etc.
You go, guys!
Love the new design by the way, much more sleek and modern like this.
1 September 2022
Unprompted review
Reply from Freezvon
Hello, Lena!
Thank you for your feedback. We appreciate you letting us know what you think about our service.
Very helpful
30 August 2022
Unprompted review
Reply from Freezvon
Hello, Li!
Thank you for leaving a review. We will continue to improve our service, so it will continue being helpful to you.
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