Great opportunity to invest for your future. Pros: - really low costs for investing and currency FX - ISA and SIPP availability - good app also including a web interface - multitude of in... See more
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Review summary
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I like this app as it is easy to use, pays interest on cash in my account, transactions are quick. Any enquiries I've made get a quick and helpful response. Only downside I've encountered was I wante... See more
Company replied
Took way too long to get account approved, despite numerous attempts to contact the company but posting a review here did the trick within the hour! I’m on now and it’s looking great.
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No standing or dealing charges, availability of GIA, stocks and shared ISA, SIPP. Access to a great stocks charity, notably to some gilts. They do not provide USD holding facility, and every transact... See more
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Company details
Information provided by various external sources
With Freetrade, you can invest for free in the stock market. Our app is available today on iOS and Android.
Contact info
London, United Kingdom
- freetrade.io
4.2
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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The platform is Good but not Enough
The platform is good but not enough, I have subscribed to a standard plan and expected I will get a good stock analytics and support but to my dismay, the other platform that I used before is much better when it comes to analytics. I am still not leaving freetrade because I already started my S&S ISA in their platform, but hopefully they will provide more extensive stock analytics and support.
But overall, the platform offers a variety of stuff where you can invest your money and I like the ready made portfolio.
Hopefully they will launch copy trading or copy portfolio soon.
13 October 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback, we appreciate you setting it out so clearly. We're sorry the analytics available haven't matched what you expected from your plan, and we've noted your comments on this along with your interest in copy portfolios. It's good to hear the ready-made portfolios are proving useful in the meantime.
If there's something specific you feel is missing, please email us at reviews@freetrade.io so we can pass the detail on.
A stockbroker to cover most of your needs
No standing or dealing charges, availability of GIA, stocks and shared ISA, SIPP. Access to a great stocks charity, notably to some gilts.
They do not provide USD holding facility, and every transaction incur FX fees though.
13 October 2026
Unprompted review
Reply from Freetrade
Thanks for the detailed review! Glad the range of accounts works for you, and good to hear the gilts access is getting used. Your point about a dollar holding facility and currency costs is a fair one, and we'll pass it to the team looking at what we offer next.
If you want to go into more detail, we're at reviews@freetrade.io.
Easy to use, but data too basic
Its easy to use and good value, however its difficult to manipulate data in a useful way and somw elements seem to have been half introduced and given up on so there is information of questionable value.
Easier to use than most similar apps, but almoat impossible to do anything useful within the app in terms of bespoke tracking.
13 October 2026
Unprompted review
Reply from Freetrade
Thanks for the review, and for taking the time to explain what isn't working for you. We're glad finding your way around is the easy part, and sorry the tracking side isn't doing what you need it to. We'll make sure to take this into consideration.
If you'd like to point us at the specific bits, we're in-app or at reviews@freetrade.io.
Easy and straightforward
Easy to use and straightforward with help from the team if needed
13 October 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback, we appreciate it. Good to know the app works for you and that we were useful when you got in touch. Same goes any time, we're at reviews@freetrade.io or in-app.
Great app and simple to use
Great app and simple to use. Would definitely recommend.
1 April 2026
Unprompted review
Reply from Freetrade
Thanks for this, it's good to read. If you ever spot something that would make it better, or need a hand with anything, we're all ears at reviews@freetrade.io.
All the best with Freetrade.
13 October 2026
Unprompted review
Reply from Freetrade
Thanks for the kind words! Much appreciated.
We're in-app or at reviews@freetrade.io if you ever need anything.
I like this app as it is easy to use
I like this app as it is easy to use, pays interest on cash in my account, transactions are quick. Any enquiries I've made get a quick and helpful response. Only downside I've encountered was I wanted to buy some stock that was not available on the app. Also I've encountered problems moving cash from my general account into my ISA account.
13 October 2026
Unprompted review
Reply from Freetrade
Thanks for taking the time to write this. It's good to hear the app and our support team are doing their job.
On the stock you were after, send us the name at reviews@freetrade.io and we'll make sure to pass it to the team. If you're still having trouble moving cash into your ISA, let us know there as well and we'll help you get it sorted.
Poor
I asked for tax certification, & still did not get on promised time line.
13 October 2026
Unprompted review
Reply from Freetrade
Thanks for flagging this. Please accept our apologies for the wait, particularly when you were given a timeline to expect. The good news is your tax certificate should now be there in your app.
If you can't find it or something doesn't look right, send us your details at reviews@freetrade.io and we'll pick it up.
Freetrade App: explained!
Freetrade is really making things interesting. The device at hand is great and Freetrade provides to be useful as a amazing tool!
Thanks Freetrade.
Your impact must be measured!
11 October 2026
Unprompted review
Reply from Freetrade
Thanks for the kind words, they're much appreciated. Glad the app is proving useful, and we'll keep working to make it better.
We're in-app or at reviews@freetrade.io if you ever need anything.
June and still waiting...
I first contacted Freetrade at the start of June to help transfer a junior ISA. Despite a large number of messages back and forth and me occasionally following up to see if this has been done or a definitive answer on how we do it, we are still waiting for the transfer to happen. Really bad experience. The worse part it's a transfer from one Freetrade account to another.
13 October 2026
Unprompted review
Reply from Freetrade
Thanks for taking the time to share this, and we're sorry you've been left waiting this long. Months of messages without a clear answer isn't the experience we want anyone to have, least of all on a transfer between two of our own accounts. Please send us your details at reviews@freetrade.io and we'll make sure to chase it properly.
Reply from Freetrade
Thanks for your feedback, it's much appreciated!
Anything you need, we're in-app or at reviews@freetrade.io.
I won’t lie when I first transferred my…
I won’t lie when I first transferred my older pension which wasn’t working well, I was a bit list but managed to find a couple of simple funds to invest in which has saved me in fees as well as based on performance better growth dispite the fluctuations that have happened this year.
There are many breakdown which I won’t say I am completely on top of but offers a way to see & investigate how it compares with other options, noting some can spread & manage it all in individual pots something I’m not quite ready for but regardless it starts to open up the information so you have the options
13 October 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback, it's much appreciated. Feeling a bit lost at first is common with a pension, so it's great to hear the information in your app helped you get your bearings.
If any of the detail isn't clear, we're in-app or at reviews@freetrade.io and can explain how anything works!
Simple and intuitive to use.
Simple and intuitive to use with a broad base of access for your average investor. Security and features make the application secure and safe, which has given me a good level of confidence.
13 October 2026
Unprompted review
Reply from Freetrade
Thanks for your review! Feeling confident that your money and your data are looked after matters as much as the app being easy to use, so we're glad both are landing.
We're in-app or at reviews@freetrade.io if you need anything.
As im new to investing in stocks this…Its Easy
As im new to investing in stocks this way freetrade provide a platform which is easy to use and understand
over the past few months its been so easy to buy and sell shares and at first i was in a panic not sure but the freetrade platform is really easy
13 October 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback, it's much appreciated. Getting started is the part that puts a lot of people off, so we're glad it felt manageable once you were in!
We're in-app or at reviews@freetrade.io if you ever need a hand.
Reply from Freetrade
Thanks for your feedback, it's much appreciated. Great to know you're finding it easy to manage your SIPP with us.
If anything comes up, drop us a message in-app or email reviews@freetrade.io.
Great platform
Great platform, easy to navigate and fantastic support team.
Much easier to use and get support from than established platforms like HL or AJbell
12 October 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback, it's much appreciated! Easy to navigate and easy to get help when you need it is what we're aiming for, so that's useful to hear.
We're in-app or at reviews@freetrade.io whenever you need us.
i have been doing this for about 5…
i have been doing this for about 5 years now. earned some money too. easy to use.
12 October 2026
Unprompted review
Reply from Freetrade
Thanks for the review! It's great to know you've found us simple to get on with for this long.
If anything comes up, you can drop us a message in-app or email reviews@freetrade.io.
Exactly what it says on the tin……
Freetrade delivers exactly what they say they will, it’s simple to use, fees are good value, plenty of stock to pick and customer service (if you have a question or issue) is helpful and prompt.
12 October 2026
Unprompted review
Reply from Freetrade
Thanks for taking the time to leave this, it's good to hear! Good to know the fees and the range are working for you, and that our team were quick off the mark when you got in touch.
You can reach us in-app or at reviews@freetrade.io any time.
I have to pay over £900 in CG tax…
I have to pay over £900 in CG tax because they put my funds in a GIA instead of an ISA… no reasonable person would invest £20k in a GIA if they’ve been given an option of an ISA. The complaints and support team were absolutely useless
12 October 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback. We're sorry you've been left feeling this way, particularly after already raising it with our support and complaints teams. That isn't the experience we want anyone to have. For the future, an ISA is something you can open in your app at any time, and we can talk you through how it sits alongside your other account.
If there's anything still outstanding, please email us at reviews@freetrade.io and we'll pick it up rather than ask you to start again.
Reply from Freetrade
Thanks for your feedback, we appreciate you taking the time to share this. It's great to hear the app is easy to get on with and that you're finding what you want to invest in.
If we can help with anything, please drop us a message in-app or email us at reviews@freetrade.io.
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