Just purchased the Ranger Air M-540 and having ridden over 100km in the first few days, I can genuinely say it's great so far. It has a lots of power when both motors are operating and the range ha... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Purchased 2 Freesky Swifthorse PRO e-bikes in 2025. Lots of power and nice smooth ride. Gets up hills with ease and battery power is fantastic. Had an issue with digital screen and Freesky sent out re... See more
Company replied
We bought the Freesky 4000W Dual Motor Electric Bike as a Christmas gift for our teenage son, and it brought him so much joy! The bike is sturdy, comfortable, and incredibly speedy. When we had a few... See more
Company replied
Finally taken delivery of my Warrior Pro and I couldn’t be more pleased, the bike. albeit not the lightest of a vast range of bikes available today, is I believe, one of the best. The build qual... See more
Company replied
Company details
Written by the company
FREESKY has spent 20 years pioneering the R&D and sales of electric bicycles, driven by a vision to create eco-friendly transportation without sacrificing performance or style. Over time, we’ve grown into a trusted manufacturer known for integrity, innovation, and a commitment to excellence. Our official brand store: www.freeskycycle.com, features our latest products and connects a thriving community of passionate riders.
Contact info
1500 N GRANT ST STE R, 80203, DENVER, United States
- (+1) 877-779-0747
- service@freeskycycle.com
- freeskycycle.com
4.9
Excellent
426 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The bike works well and is very fast
The bike works well and is very fast . (Eurostar) also the support for Freesky is fast and efficient and helps if there’s any issues right away . I would recommend
19 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you for the great feedback! We're happy to hear you're enjoying the speed and performance of your Freesky bike. We're also glad our support team could assist you quickly. Your recommendation means a lot to us!
Happy riding,
The Freesky Team
They kept us updated on our order
They kept us updated on our order. My husband had researched for almost six weeks before making a decision. So glad we found such a wonderful company to work with. We had a part damaged in shipping. Customer service responded timely and had a replacement shipped in a timely manner. Highly recommend!
13 November 2025
Unprompted review
Reply from FREESKY eBike
Dear Customer,
Thank you for sharing your experience! We're so glad to hear that you and your husband had a great experience with us. We’re sorry to hear about the shipping issue, but we're happy we could resolve it quickly. Your recommendation means a lot, and we truly appreciate your trust in Freesky!
If you need anything, we're here to help.
Best regards,
The Freesky Team
Easy bike purchase
Freesky has made purchasing a bike via the Internet a surprisingly easy and so far honest experience. The best part of my Freesky experience has been the customer support I am receiving from Clinton. Clint answers the phone every time I call. He has answered all my questions and just overall been a huge help rectifying issues. Also Clint is very kind individual making it so easy to ask questions.
11 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you so much for sharing your experience! We're thrilled to hear that purchasing your Freesky eBike was a smooth and positive process for you. Our team is dedicated to making sure every step of the journey is as seamless as possible, and it’s fantastic to know that Clint has been such a great help in addressing your questions and any issues you've encountered. We’re proud to have him on our team, and we're grateful for his kind and attentive support. If you ever need anything else, don’t hesitate to reach out. Enjoy your ride, and thanks again for choosing Freesky! 🚴♂️✨
The Freesky Ranger is my very first…
The Freesky Ranger is my very first ebike and I love it. I have no problem going up hills and the speed and power is great.
18 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you so much for the kind words! We’re thrilled to hear that you’re enjoying your Freesky Ranger, especially as your first eBike. It’s great to know it’s giving you the power and speed you need, and that you’re able to tackle hills with ease. We hope you continue to have an awesome ride—if you ever have any questions or need support, don’t hesitate to reach out. Happy riding! 🚴♀️⚡
We ordered two bikes and they are worth it!
We ordered two swift horse bikes and really satisfied so far, customer service is reliable. We tried the bikes both rough and smooth trail and it did great. Everything is working fine the first time we tested it.
Packaging were secured.
Definitely worth it.
9 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you so much for your feedback and for choosing Freesky e-bikes! We're thrilled to hear that you're enjoying the Swift Horse model and that it's performing well on both rough and smooth trails. It's great to know that the first test ride went smoothly and that everything is working as it should.
We take pride in offering high-quality products and reliable customer service, and your satisfaction is our top priority. If you ever need assistance or have any suggestions, feel free to reach out to our team anytime.
Thanks again for sharing your experience, and we hope you continue to enjoy many great rides ahead!
My errands…
The bike's great I'm using it for going around town doing my errands. You can pedal if you want to around town but the throttle really will get you around just fine. Up some steep hills you should pedal a little bit with throttle. It sounds like the back shock has a clunk in it I've contacted my representative he gets back to me pretty fast I've talked to him a few times he seems knowledgeable. I've only had the bike less than a week. Battery life seems really good so far.
10 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We're thrilled to hear that our e-bike is helping you with your errands and that you're happy with the battery life so far. We also appreciate your feedback about the rear shock. It's great that you've already been in touch with our representative, and we’re glad to know that they’ve been responsive and knowledgeable. Rest assured, they will continue to assist you in resolving the issue.
If you have any other questions or need further assistance, please don't hesitate to reach out. We're always here to help and committed to ensuring your riding experience is as smooth and enjoyable as possible.
Happy riding, and thanks again for choosing Freesky!
Great bike. Excellent customer service.
I purchased my e-bike in February of 2025. In 6 months I put $850 mi on the bike. The display and the controller buttons started to malfunction. I contacted Freesky and they worked with me and shipped me both of the items with only a $20 shipping fee. The parts were completely plug and play. The two support techs that I worked with were very professional. I plan to get another ebike in a year or so and it will definitely be a Freesky.
1 October 2025
Unprompted review
Reply from FREESKY eBike
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you're enjoying your Freesky e-bike and that our customer support team could assist you promptly. It's great to know that the replacement parts worked seamlessly for you. We truly value your feedback and will continue to strive to provide top-notch service and quality. We look forward to serving you again when you're ready for your next e-bike! Safe riding, and thank you for choosing Freesky! 🚴♂️✨
I was very impressed with the Ranger M-540
I was very impressed with the Ranger M-540 it exceeded my expectations. Its a fast ,powerful sleek looking monster of a bike with those massive tires and the hidden battery. It accelerates like motorcycle when both motors are engaged.I also noticed that all the components on the bike are of very high quality and there is nothing cheap to be seen on the bike at all. I got the red and black option and its beautiful looking.Almost too beautiful looking where Im hesitant to leave it any where unattended as it catches the eye and somebody may be tempted to try to heist it.One recommendation I would make is they include a fork lock on future versions as a bike cord lock can be cut if somebody wants to heist it bad enough a fork lock can not be cut and makes it almost impossible for somebody to heist it.I did have one minor problem with the headlight button not working but Chloe there in CS was very adept and knowledgeable at isolating the problem and sending me the replacement part by express mail.She even included a gift in the shipment and was very nice to deal with.Over all a 5 star bike and 5 star customer service from Chloe in CS.
12 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you so much for taking the time to leave such a detailed and thoughtful review! We're thrilled to hear that the Ranger M-540 exceeded your expectations and that you're loving its power, design, and quality. We agree, the red and black option looks stunning, and it's great to hear that it catches your eye (though we totally understand the hesitation to leave it unattended!).
Thank you for your suggestion regarding the fork lock—it's a great idea, and we'll definitely take it into consideration for future models to enhance security.
We’re also so glad Chloe could assist you with the headlight issue and that her service made a positive impression. It's always our goal to provide top-notch customer support, and it sounds like Chloe nailed it! 🚴♂️
Thank you again for choosing Freesky and for the 5-star review. If you ever need anything else or have any more feedback, don't hesitate to reach out. Enjoy your rides, and safe travels with your beautiful bike! 😊
Freesky and Jensen a team worth betting on
I did an extensive amount of research before selecting the Warrior 530. Ive had it now for well over a year and have logged 10k miles. I have experienced a couple of mechanical/electrical issues. Nothing big, but Jensen has always been my tech assist. He's always helped me troubleshoot, and diagnose any issue. I love the Freesky customer service, and really appreciate Jensen.
Jeff in Florida
12 November 2025
Unprompted review
Reply from FREESKY eBike
Hi Jeff,
Thank you so much for sharing your experience with us! It’s incredible to hear that you've logged 10k miles on your Warrior 530—it’s a true testament to the quality and durability of the bike. We’re also thrilled that Jensen has been there for you whenever you’ve needed support. It sounds like he’s been an invaluable part of your riding experience, and we’ll be sure to pass along your kind words to him.
We're proud to have customers like you who trust in Freesky, and we’re committed to providing top-tier service for the long haul. If you ever run into any more issues or have questions, you know we’re always here to help. Keep enjoying your rides, and thanks again for being such an awesome part of the Freesky family! 🚴♂️💨
Safe riding,
The Freesky Team
We purchased two e-bikes and love them
We purchased two e-bikes and love them. Well built and awesome to ride. There was an issue with one of the bikes throttle control so we reached out to them and the customer service we received was beyond amazing. They were quick to respond and help us to pin point the problem and solve the issue. When you buy online you are nervous about customer support but this company was amazing. If you are looking to purchase an e-bike this is the one for you. Excellent quality bike and excellent customer service and support. Ande was so amazing and helpful. Thank you.
10 November 2025
Unprompted review
Reply from FREESKY eBike
Hi there!
Thank you so much for the glowing review! We're so happy to hear that you’re loving your e-bikes and that the experience has been smooth overall. We know how important it is to feel confident in customer support, especially with online purchases, so it’s awesome to hear that Ande and the team were able to resolve the throttle control issue quickly for you.
Your kind words about the quality of the bikes and our service mean a lot to us. We’re committed to making sure every rider has an amazing experience, and we’re thrilled to hear we hit the mark for you!
If you ever need anything in the future, don’t hesitate to reach out. We appreciate you choosing Freesky, and we hope you continue to enjoy your rides for years to come! 🚴♀️🚴♂️
Thanks again,
The Freesky Team
You can get this awesome bike anywhere…
You can get this awesome bike anywhere , it’s the unbeatable customer service that sets this company apart from anyone else!
Five stars for service!
11 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you so much for your kind words! We're thrilled to hear that you're enjoying both the bike and our customer service. At FreeSky, we strive to provide the best experience for our customers, and your feedback means a lot to us. If you ever need anything, we're always here to help!
Great company
Great company , great bike . i have used my Freesky for everything from towing to road biking to trail riding . had issue with the charger and they send a new one at no cost .
7 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you so much for your fantastic review! We're thrilled to hear that your FreeSky bike has been so versatile and that it's been able to keep up with everything from towing to road biking to trail riding. We're also happy we could help with the charger issue quickly and at no cost—that’s exactly the kind of service we strive to provide. If you need anything else, don't hesitate to reach out. Enjoy your rides, and thanks again for being a part of the FreeSky family!
A True mountain E bike!
I am truly surprised at how pleasant my experience has been dealing with this company, and it just goes to show that doing a little research before making your purchase on an item like an ebike really does pay off! I have owned my freesky warrior pro M-530 for around a year and a half now and have just made it past the 800 mile marker but they have been extremely rough mountain ⛰️ miles! Every single one of them lol I live in East Tennessee in the foothills of the Great Smokey Mountains National Park. This bike is absolutely a beast and there's no doubt about it! I weigh north of 240pounds and I am 6.0 ft tall and this bike hauls my big butt all over these mountains with no problem at all. Matter of fact! I've not found many places that this bike won't take me especially in PAS 5 With a little assistance from pedaling it does excellent in any terrain.
A true mountain E bike!
8 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you so much for sharing your experience! 🙌 We're absolutely thrilled to hear that the Freesky Warrior Pro M-530 has been a beast on those rugged East Tennessee mountain trails! 🏔️ It sounds like you've really put it to the test, and we're proud to see it perform so well for you. Your feedback about its power, performance, and handling in tough terrain is exactly what we strive for in our bikes.
It's great to know that the bike has been able to handle your size and weight with ease — that’s exactly what we designed it for, to provide a smooth, powerful ride no matter the challenge. Thanks again for choosing Freesky, and we hope you continue to have amazing adventures with your Warrior Pro M-530! 🚴💨
Keep enjoying those Smokey Mountain views! 😎
Best support ever for every issue
We own 5 E bikes from Freesky. We have need working with them for years and plan on doing it as long as they stay in business. My experience started with them with support questions to truly finding one of the best interacting support company. For the price you get a lot of bike and some components can be improved if you want more performance. Where they accel is listening and coming up with solutions. We had couple of accidents where they helped with making things right and helping us get our bikes up and running in exceptionally quick time. The batteries are amazing, and we get comments on how cool our bikes are. The company keeps improving controllers and design and I hope to keep seeing their product everywhere in USA.
2 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you so much for the kind words! We're thrilled to hear you've had such a great experience with our eBikes and our support team. It's amazing to know that you’ve been with us for years and plan to continue riding with FREESKY. Your feedback really drives us to keep improving and innovating, whether it’s enhancing bike performance or refining our designs.
We’re also happy to hear the batteries and the bikes are getting attention for how cool they look. We’re committed to providing the best experience possible, and knowing that we’ve been able to help in difficult situations makes it all worth it.
We’re excited to keep pushing forward and expanding, and we hope to see more of our bikes out on the roads! Thank you again for your loyalty and support! 🚴♂️💨
Great bike, great customer service.
Chloe has been great and I am really enjoying my Warrior e-bike. I had a small issues with the electrics misbehaving out of the blue. I got intouch with customer services. Chloe kept in touch and was very helpful in getting everything back to normal. Great bike , great customer service.
5 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you so much for the fantastic feedback! We're thrilled to hear you're enjoying your Warrior e-bike! 😊 Chloe and the team really appreciate you recognizing their efforts. We're glad we could get everything back on track for you so quickly.
It's always our goal to provide both high-quality bikes and top-notch customer service, so it’s awesome to hear that we hit the mark for you. If you ever need anything else or run into any other questions, don't hesitate to reach out. Enjoy the ride! 🚴♀️💨
Exceptional customer service
Exceptional customer service. I cannot commend Daisy enough. So very helpful, friendly, genuine and reliable. Daisy's guidance and recommendations helped with my decision making. I believe Freesky has a really good set up with highly knowledgeable staff and would recommend them to anyone. Again, thank you Daisy for the great experience.
27 October 2025
Unprompted review
Reply from FREESKY eBike
Thank you so much for your kind words and feedback! We're thrilled to hear that you had a great experience with Daisy. She is dedicated to providing the best help and recommendations for every customer. At FREESKY, our team is always focused on ensuring you receive professional guidance throughout your purchase. We'll continue to work hard to provide exceptional service for all our customers. Thanks again for your recommendation and positive review, and we’ll be sure to pass on your praise to Daisy! We look forward to welcoming you again soon!
The customer service was fast and…
The customer service was fast and really helpful. All I had to do is screenshot my issues
They were fast to address issues and hassle free.I definitely would recommend this company Thank you.
28 October 2025
Unprompted review
Reply from FREESKY eBike
Thank you for your feedback! We're so glad to hear that you were satisfied with our fast and helpful customer service. Our team is always here to quickly address any issues and make sure your experience is hassle-free. We truly appreciate your recommendation and will continue to work hard to provide excellent service! Looking forward to serving you again!
I looked at many makes and models of…
I looked at many makes and models of ebike and chose Freesky as it covers everything you need perfectly. Range is great, climbing hills is not a problem, build quality is fantastic. Also the the price was incredible for this spec of bike. Extremely happy I chose Freesky.
22 August 2025
Unprompted review
Reply from FREESKY eBike
Thank you so much for your kind review! We’re thrilled to hear that you’re happy with your Freesky e-bike choice. Our goal has always been to offer high-quality bikes with excellent performance and great value, and we’re glad to know that the range, hill-climbing ability, and build quality met your expectations. Your feedback means a lot to us, and we truly appreciate your recognition of the bike's specs and price. We’ll continue to improve and ensure we provide even better products and service. Looking forward to more exciting rides with you!
Reply from FREESKY eBike
Thank you for your support of freesky.
I love this bike
I love this bike. Rides well.I did have a situation with my controller but I have to say it was resolved very quickly. They were awesome to deal with. They sent me a tracking number and was delivered right to my post office. 5 stars I would give this company.
8 October 2025
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We're thrilled to hear that you’re enjoying your bike and that the issue with the controller was resolved quickly. We always strive to provide top-quality products and excellent customer support, so it’s great to know we could meet your expectations. Your 5-star review means a lot to us! If you ever need any assistance in the future, don’t hesitate to reach out. Enjoy your rides and thank you for choosing FREESKY! 🚴♂️🌟
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