Just purchased the Ranger Air M-540 and having ridden over 100km in the first few days, I can genuinely say it's great so far. It has a lots of power when both motors are operating and the range ha... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Purchased 2 Freesky Swifthorse PRO e-bikes in 2025. Lots of power and nice smooth ride. Gets up hills with ease and battery power is fantastic. Had an issue with digital screen and Freesky sent out re... See more
Company replied
We bought the Freesky 4000W Dual Motor Electric Bike as a Christmas gift for our teenage son, and it brought him so much joy! The bike is sturdy, comfortable, and incredibly speedy. When we had a few... See more
Company replied
Finally taken delivery of my Warrior Pro and I couldn’t be more pleased, the bike. albeit not the lightest of a vast range of bikes available today, is I believe, one of the best. The build qual... See more
Company replied
Company details
Written by the company
FREESKY has spent 20 years pioneering the R&D and sales of electric bicycles, driven by a vision to create eco-friendly transportation without sacrificing performance or style. Over time, we’ve grown into a trusted manufacturer known for integrity, innovation, and a commitment to excellence. Our official brand store: www.freeskycycle.com, features our latest products and connects a thriving community of passionate riders.
Contact info
1500 N GRANT ST STE R, 80203, DENVER, United States
- (+1) 877-779-0747
- service@freeskycycle.com
- freeskycycle.com
4.9
Excellent
426 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Freesky Wildcat has been a great…
My Freesky Wildcat has been a great purchase & have really enjoyed it so far. It has been very reliable & 100% problem free. Would definitely purchase again.
25 February 2026
Unprompted review
Reply from FREESKY eBike
Thank you so much for sharing your experience!
We’re delighted to hear your Wildcat has been reliable and completely problem-free — that’s exactly what we aim for. It means a lot to know you’ve been enjoying every ride and would choose Freesky again.
If you ever need anything, we’re always here to help.
— Freesky Team
Great Customer Support for my Eurostar
Working with Customer Support for my Eurostyle is very helpful. They earnestly try and help their customers.
22 February 2026
Unprompted review
Reply from FREESKY eBike
Thank you for your kind words! We’re glad to hear that our Customer Support team was helpful with your Eurostar and that you felt genuinely supported throughout the process.
We always strive to provide attentive and sincere assistance to every rider, and your feedback truly means a lot to us. If you ever need anything in the future, please don’t hesitate to reach out.
— Freesky Team
Purchased 2 Freesky Swifthorse PRO…
Purchased 2 Freesky Swifthorse PRO e-bikes in 2025. Lots of power and nice smooth ride. Gets up hills with ease and battery power is fantastic. Had an issue with digital screen and Freesky sent out replacement right away. Easy to contact for any warranty issues. Would definitely recommend Freesky to anyone looking to purchase a solid well built e-bike at a very good price
1 July 2025
Unprompted review
Reply from FREESKY eBike
Thank you for choosing Freesky and for sharing your experience! We’re so glad to hear that both of your Swifthorse PRO e-bikes are delivering the power, smooth ride, and hill-climbing performance you were looking for. It’s great to know the battery life has been meeting your expectations as well.
We also appreciate you mentioning the screen issue — we’re happy our team could get the replacement out to you quickly and make the warranty process easy. That’s exactly the kind of support we aim to provide.
Thank you again for your recommendation and trust in Freesky. If you ever need assistance or have questions down the road, we’re always here to help!
— Freesky Team
The bikes from FreeSky are satisfying
The bikes from FreeSky are satisfying. Just bought my 3rd bike from them. Worth recommending to people!
2 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you so much for your continued support!
Buying your **third** bike from Freesky truly means a lot to us. We're thrilled to hear that you're satisfied and find our bikes worth recommending.
If you ever need assistance or have any questions, we’re always here to help. Enjoy the rides and thank you for being part of the Freesky family! 🚴♂️
— Freesky Team
Free sky Ebike excellent
Very pleased with the bike and they’re after sales service with Clint is 2nd to None wouldn’t hesitate to recommend the Bikes to my friends and family
10 February 2026
Unprompted review
Reply from FREESKY eBike
Thank you for your fantastic feedback!
We’re so glad to hear you’re very pleased with your bike and our after-sales service. Clint will be especially happy to know his support made such a positive impression.
We truly appreciate your recommendation to friends and family—it means a lot to us. If you ever need anything, we’re always here to help!
— Freesky Team
So happy with our bikes from Freesky
So happy with our bikes from Freesky. Highly recommend. Thank you Horlan
10 February 2026
Unprompted review
Reply from FREESKY eBike
Thank you so much for your kind words!
We’re thrilled to hear you’re so happy with your Freesky bikes. Horlan will be delighted to know he made a difference.
We truly appreciate your recommendation and your support. If you ever need anything, we’re always here to help!
— Freesky Team
My new Freesky Alaska is a great ebike
My new Freesky Alaska is a great ebike. It is smooth, quick, and feels very solidly built. Horlan from customer service is attentive and makes sure you are happy with your purchase.
9 February 2026
Unprompted review
Reply from FREESKY eBike
Thank you so much for your great feedback!
We’re thrilled to hear that you’re enjoying your new Alaska and that it feels smooth, quick, and solidly built—that’s exactly the experience we aim to deliver. We’ll also be sure to pass your kind words along to Horlan. He truly cares about making sure every rider is taken care of.
If you ever need anything, we’re always here to help.
— Freesky Team
Good value ebike
Have been very happy with this ebike, just bought by second one, it goes the distance it says, good speed, never had any issues, I got hit by a car on my first bike, and it still worked with no issues after I got out of the hospital. Very safe purchase.
20 November 2025
Unprompted review
Reply from FREESKY eBike
Thank you so much for sharing your experience—and we’re especially glad to hear you’re okay after the accident.
It means a lot to know that your eBike has been reliable and met your expectations for distance and speed. Hearing that you chose to purchase a second one truly says everything. Your trust and support mean the world to us.
Wishing you many safe and enjoyable rides ahead!
If you’d like to learn more about Freesky or ever need assistance, feel free to contact us anytime.
— Freesky Team
I love my free sky warrior pro
I love my free sky warrior pro! She is super fast, I got the green one. We go on lots of rides together. Her dual motors are awesome and also with her dual shocks we go everywhere and anywhere!
9 February 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We love hearing how much you’re enjoying your Warrior Pro—especially in green, great choice! 💚 The dual motors and dual suspension really do make every ride more exciting and versatile.
It sounds like you and your bike are having some amazing adventures together. Keep exploring and enjoying every mile!
If you’d like to learn more about Freesky or ever need assistance, feel free to contact us anytime.
— Freesky Team
Great bike!
We bought the Freesky 4000W Dual Motor Electric Bike as a Christmas gift for our teenage son, and it brought him so much joy! The bike is sturdy, comfortable, and incredibly speedy. When we had a few questions and needed a replacement for a bent fender, their customer service was absolutely wonderful! Daisy from their team was fantastic! If you're in the market for an e-bike, I highly recommend this one!
8 February 2026
Unprompted review
Reply from FREESKY eBike
Thank you so much for sharing this! We’re thrilled to hear the 4000W Dual Motor brought so much joy as a Christmas gift — that’s what it’s all about. It’s great to know you’re enjoying the speed, comfort, and build quality.
We’re also happy Daisy was able to assist you quickly with the fender replacement. Our team is always here to help whenever you need us.
If you’d like to learn more about Freesky or need any assistance in the future, please feel free to contact us anytime.
— Freesky Team
Very bad experience with FREE SKY…
Very bad experience with FREE SKY eBike. Quality was not good. Avoid this.
21 January 2026
Unprompted review
Reply from FREESKY eBike
We’re very sorry to hear about your experience and truly regret that we didn’t meet your expectations. That’s certainly not the standard we aim to deliver.
We’d really appreciate the opportunity to understand what went wrong and see how we can make it right. Please reach out to our support team with more details about the issue, and we’ll do our best to assist you as quickly as possible.
Superior quality and appearance
Superior quality and appearance. Service was outstanding as well as timeframe of receiving the bikes. Highly recommended. Looking forward to fun and adventures.
1 February 2026
Unprompted review
Reply from FREESKY eBike
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re impressed with the quality, appearance, and overall service experience—including the delivery timeframe.
Your recommendation truly means a lot to us. Wishing you many fun rides and great adventures ahead! If you ever need anything, we’re always here to help. 🚴♂️
Horlan worked very hard for me
Horlan worked very hard for me. I believe he does everything he can for his customers.
2 February 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We’re so glad to hear that Horlan provided you with excellent support and went above and beyond to help. We truly value his dedication to our customers, and we’re grateful for your kind words. If you ever need anything else, don’t hesitate to reach out—we’re always here to help! 🚴♂️
Just got my Ranger Air and it is…
Just got my Ranger Air and it is everything I hoped it would be. I was surprised at how smooth the shifting was and how good the suspension handles in rough conditions. Love the 2 wheel drive for steeper hills and the desert offroad conditions around Phoenix.
1 February 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing this! We’re thrilled to hear your Ranger Air is living up to expectations.
Smooth shifting and suspension performance really make a difference, especially in rough terrain. And that 2-wheel drive is a game changer for steep hills and desert off-road conditions like you have around Phoenix 🌵—it’s great to know it’s performing the way it should out there.
Enjoy every ride, and if you ever need anything, we’re always here to help. Ride safe and have fun! 🚴♂️
Really like my Freesky electric fatbike
Really like my Freesky electric fatbike. Good suspension, the ride is smooth.
The speed and the stability is great.
Fun to ride.
30 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for the awesome review! We’re so happy to hear that you’re enjoying the smooth ride, great suspension, and the fun factor of your Freesky electric fatbike. It’s great to know the speed and stability are working well for you. Keep having fun on your rides! 🚴♂️
Great value for the warrior
Great value for the money
Great value for the money! I bought the warrior Pro and went for my first ride. I was very impressed with the PAS and when needed a break the throttle was very responsive. All the accessories and the girl from Freesky are excellent.the best support, service is good,Very fast this bike...Good Warrior....
23 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for the fantastic review! We’re so happy to hear that you’re impressed with the Warrior Pro’s performance, especially the PAS and responsive throttle. It’s also great to know that you had a positive experience with both the bike and our team. We really appreciate your feedback and are thrilled to have you as a Freesky rider! Enjoy your fast and fun rides ahead! 🚴♂️💨
One of the main reasons I went with freesky
One of the main reasons I went with free sky was because I read about there customer service and many say it was great I have had the bike around a year and always received very quick responses always help out Jensen has always sent new parts when anything has gone wrong so will definitely recommend
30 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your experience! We’re so glad to hear that our customer service, especially Jensen's support, has lived up to your expectations. We strive to always be there for our riders, and it’s great to know you’ve received quick and helpful responses whenever needed. Thank you for recommending us—your trust means a lot! 🚴♂️
Great all around ebike
I have been riding ebikes for over 7 years and have struggled to find something that worked for all of my needs. We live very close to a local rail trail and all of the bikes I got that were great for regular road riding were illegal to use on the trail. And all of the trail bikes I tried weren't suitable for the road. This ebike is the perfect mix. Works great for road riding and works great on the rail trails. It's a very solid and stable bike as well. I couldn't be happier with my purchase and finally found a bike I will be keeping for years. Customer service was awesome as well.
29 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you so much for the amazing review! We’re thrilled to hear that you’ve found the perfect balance with your Freesky e-bike—one that works for both road riding and trail adventures. It’s great to know you’re happy with its stability and overall performance. We’re also glad to hear our customer service met your expectations. Enjoy many years of riding, and thanks again for choosing Freesky! 🚴♂️
I knew what I Wanted, With the aid of Mr Jensen I bought my…
With the aid of Mr Jensen I bought my Rocky Pro A-320 while the ship was still at sea. I Knew what I wanted, Mr Jensen called me by phone to explain and send me the online order form. Mr Jensen upgraded my shocks and replaced a fender under warranty. Very pleased with the support, videos, seat upgrade (fat-A model). I received my Rocky Oct 30, 2024, my Birthday was the next day(Halloween 🎃).
The frame welding is well Above average, twin shocks front and rear, Fat tires on trails, off road, even crossed a Salt Marsh like a kid again.
I'm now 74 and "🎵 I'M MOBILE, Beep - Beep! 🎶" Thank you FreeSky and Especially Mr Jensen Koo.
C. Tasch. Bx. NY.
28 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you for sharing your incredible experience, C. Tasch! We’re so happy to hear that Mr. Jensen was able to assist you in finding the perfect Rocky Pro A-320, and that the upgrades and support met your expectations. It’s fantastic that you’re enjoying your bike so much, from the smooth ride on trails to crossing the salt marsh like a kid again! 🎶
Your feedback truly made our day, and we’re honored to be a part of your adventures. Wishing you many more memorable rides ahead, and thank you for choosing Freesky! 🚴♂️🎉
The Alaska 520m is a well made e bike…
The Alaska 520m is a well made e bike that has quality parts. Iam very happy with freesky. Horlan has been an excellent tech support, responding promptly.
26 January 2026
Unprompted review
Reply from FREESKY eBike
Thank you so much for your kind words and recommendation! We’re really glad to hear that your issue was resolved successfully. Horlan will be happy to know his support made a difference. If you need any assistance in the future, we’re always here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.