Freesat Spares Reviews 

231
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the helpful staff and efficient processes. Many people found the prices reasonable and the solutions offered to be cost-effective alternatives to buying new units. The ordering process was straightforward, with items arriving quickly and often including clear instructions or helpful videos for installation. However, some customers also noted issues with product reliability after repair or with refurbished items. Specific concerns included devices failing again shortly after repair, refurbished components malfunctioning, or persistent recording and power issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers praising the fantastic service and... See more

Service

Customers consistently note positive experiences with service, often highlighting promptness, helpfulness,... See more

Price

Users describe positive interactions with price, often noting that the costs are reasonable and competitive,... See more

Order

Clients share positive opinions on order, often highlighting a straightforward ordering process and... See more

Instructions

Reviewers highlight positive aspects of instructions, finding them clear, precise, and extremely helpful for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finding a company who can even do repairs nowadays was a bonus in itself. What an excellent service we received and full communication throughout. I cannot believe the speed of repair either. We had... See more

Company replied

Rated 5 out of 5 stars

Ordered online and the item was dispatched far quicker than the projected delivery timings. Only delayed as Royal Mail took 48 hours to collect. Item was well packaged and came with the necessary to... See more

Company replied

Rated 5 out of 5 stars

I placed an online order and was pleasantly surprised as the item was shipped much sooner than expected. The only hold-up was that Royal Mail took two days to pick it up. The packaging was excellent,... See more

Company replied

Rated 5 out of 5 stars

When my FreeSat device stopped working, I looked at the FreeSat Spares website. They gave precise instructions on how to package my device, including a printable address label. My device was repaired... See more


Company details

  1. Audio Visual Equipment Repair Service

Written by the company

We are an independent supplier of Parts & Accessories for the Freesat UK Products & Lots of other TV, Satellite Products. Offering Repair Services on Arris, Panasonic & Humax Set top boxes. We have tonnes of expert advice in our blog, and if you get stuck, we can help via our webchat service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

231 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(231)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful & professional staff

Very helpful & professional staff, they put me onto the correct HDD, as there are 100`s of them on Amazon/ebay.
Quick delivery. I fitted it, (very good easy to follow tips on YouTube) and now my Freesat Box is working perfectly.
Thank you.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

A very good price for a reconditioned…

A very good price for a reconditioned Humax Box and it came in Freesat box complete with everything as if it was new. Works perfectly so very pleased. Similar on EBay were cheaper but not complete with all the bits and no warranty. Delivered in the time they stated.
A very happy customer.👍

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Oh my goodness what do you do if…

Oh my goodness what do you do if suddenly your Freesat television viewing without any warning suddenly goes kaput? Your window on the world goes completely dark and you are left aghast and seemingly helpless!
Never fear just pick up the phone or text Freesat Spares and all will be well in no time. A speedy and reasonably priced excellent service. Thoroughly recommended.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, from start to finish brilliant communication very helpful and knowledgable, and I won’t hesitate to use again. I would highly recommend his services

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Bought a replacement hard drive for…

Bought a replacement hard drive for free sat. Was concerned it would be difficult to fit and wouldn’t work. It was easy to do, took minutes and worked brilliantly. I wish I had spent more and upgraded to a faster processor. Delivery was super quick and well packaged….Recommended

19 October 2024
Unprompted review
Rated 5 out of 5 stars

I have used Freesat spares twice

I have used Freesat spares twice. The first time to replace a remote control unit and then to repair my Freesat box when it stopped working. On both occasions I have been very happy with the service provided especially as the repair saved me from having to buy a new box.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Repaired Humax 1100S great job

I thought for some time about getting my Humax 1100s replaced after it failed to work. My initial reaction was to source a new machine, but spending so much on a new machine plus recordings I had saved I.e Guitar Hero’s prompted me to search for a repair. I was encouraged during the chat to attempt for a repair.
This went extremely well, my query was answered immediately with very clear instructions. Having posted the item, I was informed within the week that my freesat could repaired at a fraction of cost of a new machine, its back and working👍

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, ordered and within a couple of days my parcel arrived, perfect condition as described. Would definitely use this company again.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

A very fast and reliable service an an affordable price; I wouldn’t hesitate to use them again or recommend to others.

5 September 2024
Unprompted review

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