Finding a company who can even do repairs nowadays was a bonus in itself. What an excellent service we received and full communication throughout. I cannot believe the speed of repair either. We had... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered online and the item was dispatched far quicker than the projected delivery timings. Only delayed as Royal Mail took 48 hours to collect. Item was well packaged and came with the necessary to... See more
Company replied
I placed an online order and was pleasantly surprised as the item was shipped much sooner than expected. The only hold-up was that Royal Mail took two days to pick it up. The packaging was excellent,... See more
Company replied
When my FreeSat device stopped working, I looked at the FreeSat Spares website. They gave precise instructions on how to package my device, including a printable address label. My device was repaired... See more
Company details
Written by the company
We are an independent supplier of Parts & Accessories for the Freesat UK Products & Lots of other TV, Satellite Products. Offering Repair Services on Arris, Panasonic & Humax Set top boxes. We have tonnes of expert advice in our blog, and if you get stuck, we can help via our webchat service.
Contact info
The Potteries, Langford Road, BS23 3PD, Weston-super-mare, United Kingdom
- 01934 660480
- store@freesatspares.co.uk
- freesatspares.co.uk
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Awful Experience. NEVER SHOP HERE
Ordered an SSD from this company 0n 200326, dispatched on 270326. Still not arrived. Tracking (Royal Mail) states 'were expecting it' . Followed up with Freesat spares on 040426 and was advised they would resend. No tracking link sent. Still not arrived. They are now blaming their courier (Royal Mail) and have cancelled my order. My freesat box is now bricked. Clearly dont care. 'We Love our Customers' they say. Avoid like the plague.
20 March 2026
Unprompted review
Reply from Freesat Spares
thank you for taking the time to leave a review. I'm sorry your item was lost in the post, and we then ran out of stock.
I'm not a customer yet but soon will be
I'm not a customer yet but soon will be,early indications are very good swift response to my query,so as soon as the item becomes available I will be ordering
15 April 2026
Unprompted review
Reply from Freesat Spares
thank you for taking the time for this review. Being a small business its great to see we are getting thing right
Reply from Freesat Spares
Being a small business its great to see we are getting thing right
Reply from Freesat Spares
thank you for taking the time for this review. Being a small business its great to see we are getting thing right
Reply from Freesat Spares
thank you for taking the time for this review. Being a small business its great to see we are getting thing right
Machine arrived as stated and was easy…
Machine arrived as stated and was easy to set up. The only issue was with the hdmi cable which was faulty. Machine has worked very well so far.
2 January 2026
Reply from Freesat Spares
thank you for taking the time for this review. Being a small business its great to see we are getting thing right
Used these guys twice now for two…
Used these guys twice now for two broken humax boxes. Excellent communication very honest and reliable. Reasonable prices and quick turnaround. Will not use anyone else.
Highly recommended!
2 January 2026
Reply from Freesat Spares
thank you for taking the time for this review. Being a small business its great to see we are getting thing right
Reply from Freesat Spares
thank you for taking the time for this review. Being a small business its great to see we are getting thing right
Really good service
Really good service. Had a faulty Humax unit which was repaired over the Christmas period at a great price. Highly recommended.
2 January 2026
Reply from Freesat Spares
We do see a lot more repairs as people try and set themselves up for the Christmas break, glad we sorted it in time
Great experience with purchase and…
Great experience with purchase and great product all good
9 December 2025
Reply from Freesat Spares
thank you for taking the time for this review.
Fast and efficient service
4 December 2025
Reply from Freesat Spares
Being a small business its great to see we are getting thing right
Reply from Freesat Spares
we do try. thanks for the review
Quality products from a geniune company
I have a purchased a SSD for my 4k freesat box,and it works a treat,also bought a replacement remote,when my original broke,keep up the good work going forward
15 October 2025
Reply from Freesat Spares
glad you got things working again
I placed an online order and was…
I placed an online order and was pleasantly surprised as the item was shipped much sooner than expected. The only hold-up was that Royal Mail took two days to pick it up. The packaging was excellent, and it included all the tools needed to get the task done. Replacing the drive only took about 10 minutes and was far more cost-effective than buying a new unit.
13 January 2026
Unprompted review
Reply from Freesat Spares
glad you got things working again
Excellent service
Excellent service. Very clear instructions on the procedure to getting our Freesat box repaired. The speed of diagnosis was a couple of days and the box was returned back to us within a week.
Very impressed.
10 January 2026
Unprompted review
Reply from Freesat Spares
glad you got things working again
Fast dispatch and quickly installed.
Ordered online and the item was dispatched far quicker than the projected delivery timings. Only delayed as Royal Mail took 48 hours to collect. Item was well packaged and came with the necessary tools to do the job. Took at total of 10 minutes to replace the drive. Much cheaper than replacing the whole unit.
9 January 2026
Unprompted review
Reply from Freesat Spares
Thank you so much it's great to get great feedback
Humax box Repair
I sent my Humax box to Freesat Spares as I have used before
They did an excellent job yet again
Posted back to me
I can highly recommend Freesat Spares
5* Service
9 January 2026
Unprompted review
Reply from Freesat Spares
We doing to please thanks for leaving a review it helps us massively
Reply from Freesat Spares
Thanks for your honest review we'd love to get the feedback for our services
Recently ordered a Freesat remote and…
Recently ordered a Freesat remote and our order was dealt with by Kieren Dight who really went the extra mile in getting this part to us in Mallorca, Spain so a big thank you to him and his team for excellent service which is not commonplace these days.
20 December 2025
Unprompted review
Reply from Freesat Spares
It was my pleasure trying to figure out the Spanish post system was a bit of an adventure.
A proper trustworthy company.
Freesat Spares are very good to deal with, seems like a high tech company with Victorian values.
14 December 2025
Unprompted review
Reply from Freesat Spares
Thanks so much we do really try hard with our customer service
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