FreePrints PhotobooksReviews 

8,330
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 8,170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, especially the prints and photo books, noting their professional appearance and vibrant colors. People find the process of creating and ordering photo books to be very easy and straightforward, often completing them quickly. The delivery service is frequently highlighted for its speed and efficiency, with many receiving their orders promptly. However, some customers also noted issues with delivery times, with orders arriving later than expected or even being lost. A few other people also felt that there were hidden costs or changes in product specifications, such as a shift from hardcover to softcover books, which led to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality of prints... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the fantastic quality... See more

User experience

Consumers find the user experience to be positive, often describing the app and website as very easy to use... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Order

Users describe positive interactions with order, with many expressing satisfaction and an intent to reorder... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a lovely way to capture memories made with my family. Adding my favourite photos to a cute little book to carry round with me and share with family and friends, is so much better than having to g... See more

Rated 5 out of 5 stars

For each family occasion, weddings, holidays etc I make a photo book to mark our memories. It is a lovely way to select all your special memory pictures, adding wording, borders etc to display them a... See more

Rated 5 out of 5 stars

The app is so easy to use. Everything is thought of from background themes and font design and size. The photos are printed to an excellent standard. I also benefit from a free photo booklet each mont... See more

Rated 5 out of 5 stars

I am the immensely proud Nana of a 20 month old. I make regular books about periods in her life, holidays, Christmas etc I worry that the photos of her will all merge into the cloud and I won’t look... See more


Company details

  1. Photo Printing Service
  2. Photo Lab
  3. Photography Service

About FreePrints Photobooks

Written by the company

Get a free 7x5" or 6x6" photo book every month with FreePrints Photobooks! Just pay delivery.

With FreePrints Photobooks you can capture all your favourite memories in a beautiful photo book - perfect for sharing with your loved ones.

Everyone loves photo books, but making them has always been cumbersome, time-consuming and costly. The FreePrints Photobooks app changes all that with the fastest, easiest way to create beautiful photo books—right on your iPhone, iPad or Android device.

All of our books feature premium papers, vivid colour & long-lasting laminate covers.

Our turnaround is quick - have your book in your hands in just days.

What’s more, there’s no subscriptions and no commitments.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.7

All reviews

(8,330)

8,247 reviews in the last 12 months

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Rated 5 out of 5 stars

Photo book

Photo book was lovely. Better than I thought. Pictures l9vely and clear. They were in the order I wanted. Really pleased with it.

14 June 2026
Rated 5 out of 5 stars

Family memories …

I was able to plan my pictures of my family holiday. Easy to use and great to have a printed memory.
The pictures are so nice. Lovely to flick through and easier than loosing them on my phone.

14 June 2026
Rated 1 out of 5 stars

£5 for one book but £20 for 2 identical…

£5 for one book but £20 for 2 identical books. Unfair price and not competitive.
Your competitors I have since found would charge £5 per book so £10 total. 50% less than you.

14 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hi Duncan, thank you for your feedback. We're very sorry to hear about the discrepancies with the prices. If you're open to it, please contact us at pbsupportUK@freeprintsapp.com, and our team will be happy to take a closer look and review the charges for you. We appreciate you bringing this to our attention, and we look forward to hearing from you.

Rated 1 out of 5 stars

The Quality is very disappointing

The Quality is very disappointing

7 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello, thanks for your feedback. We're sorry to hear about the issues you've had with your books. We kindly ask to please contact us at pbsupportUK@freeprintsapp.com, along with a clear snapshots of what was received, and our team will be happy to look into this for you. Thanks for bringing this to our attention, and we look forward to hearing from you.

Rated 3 out of 5 stars

Expensive

Well made books and good quality pictures….but hidden costs after the “free photo book” creep up out of no where. It can be quite frustrating when using the mobile app as sometimes it refreshes the page after an upload and then you have to go searching for the one you started or you start again.

23 December 2025
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Reply from FreePrints Photobooks

Hello Antonia, thank you taking the time sharing your feedback. We're delighted to hear that you were pleased with the quality of our books and photos. We're sorry to hear about the experience with the pricing and the mobile app. Your feedback is valuable, and we'll make sure it is shared with our team as we continue working to improve both our pricing transparency and the app experience. We appreciate your honest feedback and hope to provide you with a smoother experience in the future. Please feel free to contact us at pbsupportUK@freeprintsapp.com for any further comments or concerns - our team will be happy to assist.

Rated 1 out of 5 stars

I don’t really understand why my ‘Free’…

I don’t really understand why my ‘Free’ photobook has cost me £19 ? I was surprised when the price came up , but had spent too long on it to leave it .
Maybe you can explain what I did wrong ?

6 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Lynette, thank you for taking the time sending us a feedback. We are sorry about the confusion regarding fees charged. Please note that any upgrades can cost additional fees to be applied upon check out. if you need any additional assistance kindly contact us at pbsupportUK@freeprintsapp.com, and our team will be happy to assist. Thank you for bringing this to our attention, and we look forward to hearing from you. We hope you consider updating your review if you're satisfied with the assistance.

Rated 5 out of 5 stars

Great service.

Great service.
I buy frequently from this company on a wide selection of personalised gifts, photobooks and photo tiles. They have been received with amazement by my family and friends on their professional quality

16 December 2025
Rated 4 out of 5 stars

Excellent Photobooks, delivery could be better

The Photobooks themselves are brilliant- I’ve ordered twice so far, both times had the free book plus an additional copy or two. Despite ordering the free and extra ones at the same time (identical books), on both occasions they came separately- which is a complete waste of packaging and postage costs. And on both occasions the postage times were longer than stated, even when we paid for a quick delivery (although the extra we paid was refunded after I complained as the promised date was not met). So I would highly recommend but not if you’re in a hurry! Customer service was very good, always a bot first but then able to get to a real person via email.

6 June 2026
Rated 1 out of 5 stars

I have order on 14 of June

I have order on 14 of June, received confirmation that my parcel will be delivered on 22nd of June ,today is 29th of June and I still don't have my book.

13 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Liliana, we're very sorry  for the delay and frustration with your order. While we can see that a reprint was already processed, we sincerely apologise for all the inconvenience this has caused. Please rest assured that we are working closely with our partnered carrier to ensure all orders are delivered as quickly as possible. For any further questions or concerns, we kindly ask to please contact us at pbsupportUK@freeprintsapp.com, and our team will be happy to assist. We truly appreciate your patience.

Rated 4 out of 5 stars

Memories saved

The books look good. Took me a while to sort how to get more pictures on one page . But all good. Quick delivery and the quality was great

3 June 2026

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