TOTALLY USELESS. I've been using FParking for over 10 years. The change to Crazy Domains has made it super difficult to find the three domains I have. Each time I try I have to call for help as they c... See more
Company replied
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See what reviewers are saying
I've been with Freeparking for about 20 years. It is only occasionally that I use Freeparking help. The help team has 100% been the best help service I've used. Friendly, competent, patient, solution... See more
Company replied
I was majorly stressed with an urgent need to sort out a problem connecting the FreeParking MX records to Google Workspace so I could launch my business today. I was so lucky that Cleo answer... See more
Company replied
Estilla has a great amount of knowledge and experience and identified the problem immediately. What was good she had a great way of speaking in English, and we had no problem communicating. She was pa... See more
Company replied
3.8
Great
203 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always Awesome Service
I've been using Freeparking for over 8 years for domain and email hosting. The website is really easy to use and on the couple of occasions I've had to call the team for help, they've been fantastic. For a not 'tech savy' person, this is really invaluable to me.
Ticket#I-18819702 Evelyn
12 January 2025
Unprompted review
Reply from Freeparking
Hi Tracy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R.
Online Experience Specialist
Email Issue
Arnel resolved our email issue and help us sync our emails to Outlook.
9 January 2025
Unprompted review
Reply from Freeparking
Hi Glenys,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
I-18697746
Jacquiline was very friendly and helpful and resolved my problem very efficiently within a few minutes. Thank you Jacquiline.
6 January 2025
Unprompted review
Reply from Freeparking
Hi Petr,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
I love the 24-hour support via chat
I love the 24-hour support via chat. I had a small issue today, and Fazal was right on it and fixed it in no time. Highly recommend Freeparking as a webhost.
2 January 2025
Unprompted review
Reply from Freeparking
Hello Uli,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
The experience was great!!
The experience was great!!
The operator, was able to perform complex and major fix on our account calmly and effectively.. We have been able to get back to work very quickly.
Operator: Merchael
Case ID: I-18504764.
20 December 2024
Unprompted review
Reply from Freeparking
Hi Marco
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O
Online Experience Specialist
I needed to connect my website domain…
I needed to connect my website domain name to Squarespace and I had no idea what I was doing, but Anagha, who we were assigned on the Chat facility was super helpful, in the end pretty much doing it all for me. I would heartily recommend her.
19 December 2024
Unprompted review
Reply from Freeparking
Hello Anne,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
I-18487983
I-18487983
Gedeon was very helpful and rectified the fault with my email upgraded allocation as we spoke. But I was disappointed this hadnot been done yesterday when I upgraded and paid for 3 years!!
19 December 2024
Unprompted review
Reply from Freeparking
Hello Sandra,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
FreeParking Was NZ Owned But Now Suck
I have used FreeParking for many years. They were amazing when NZ owned. But these days their systems are lacking and their customer support is annoying and sub standard. I work in the industry and am an expert (Lead Developer) at a company who developes and sells Infrastructure Software globally. I know what FreeParking should easily be able to do. I can tell you that their software, systems and processes are poor. Their customer service agents are anonymous - no names. So how come all these Trust Pilot reviews refer to names like Gideon. I am going to reach out to some of these people who completed FreeParking reviews to see if their reviews were real and true.
Update: I have tried finding and reaching out to some of these people and as yet have had no luck. Are these 5 star reviews real? My investigation continues.
I have now seen FreeParking's response to this below. It is not a personalised response. It is a regurgitated standard response they always use when they get bad feedback. I can assue you that none of us follow these instructions. They are just nonsense.
As yet, even though I have requested a refund (they have a 30 days satisfaction clause), I have not heard from their "Retention Team".
I have now heard from the team. On the Freeparking Website it says: "30-Day Money Back Guarantee
We provide a 30-day moneyback guarantee for BackupMX, Web Hosting, WordPress Hosting, Windows Hosting, eCommerce Hosting, and Email Hosting services. Claim a refund within 30 days of your purchase date if you are not satisfied with these products and services."
But they are not giving me a refund. They also mentioned credits which they are also not offering me - and I DO NOT want credits.
So it appears at this point that they are going to ignore their own moneyback guarantee and keep my money.
What a TERRIBLE COMPANY!
OK so an update. I finally got my refund, not all of it, but the deduction I agreed to. It took a lot of hard work on my part and then I made threats when they tried to side step it. I persisted and stayed on course. Took a dozen email interactions.
I am moving everything over to MyHost. Seems many other FreeParking customers have ended up there.
Latest update. To compound matters they suspended my separate email hosting plan which is fully paid for. I’m now trying to get it unsuspended. But so far not having much luck. So our email is down which is a real problem.
These guys are absolute shockers.
14 December 2024
Unprompted review
Reply from Freeparking
Hi Mark,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send us the Invoice number and any relevant details about the case to reviews@freeparking.co.nz? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
They've definitely gone to the dogs!
I've had my domain, hosting and email hosted at Freeparking since 2003 and also setup many of my clients with the same since then. Over time, sadly their service/support and the competence of their staff has dropped to an almost unbelievably poor level, and I suspect it's because their support now comes from South East Asia rather than NZ. I have several lawyers and real estate staff that need to be able to receive larger emails than 20MB each and having this increased is harder than getting teeth pulled, although we eventually get there. Freeparking just haven't kept up with the times, and should provide enough storage for IMAP without buying lots of unnecessary additional mailboxes. Their stupid email system also rejects messages with too many characters on one line unlike most other systems. I've had to move some clients for this reason. There are many other issues but my advice is run, don't walk to anywhere else but Freeparking.
12 December 2024
Unprompted review
Reply from Freeparking
Hi David,
Thank you for taking the time to provide your feedback. We sincerely apologize for the frustrations you've experienced. At Freeparking, we strive to offer the best service possible, and we're sorry to hear that we've fallen short in your case.
To help us address your concerns more effectively, could you please provide your customer ID, domain name, and any relevant case numbers to reviews@freeparking.co.nz? This will enable us to investigate your issues more thoroughly and work towards a satisfactory resolution.
Thank you for your patience and for bringing this to our attention.
Regards,
Sambrin O.
Online Experience Specialist
Justine resolved my issue quickly
Justine was very helpful and kind - resolved my issue quickly.
5 December 2024
Unprompted review
Reply from Freeparking
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Was good. Now utterly terrible
Sadly, Freeparking sucks. Big time. They have some excellent agents, but on the whole, avoid FreeParking.
I hit an excellent agent today, and tried to give praise to them via their manager. I was on hold for over half an hour - and was then cut off. THIS is the kind of nonsense you can expect from FreeParking. You may get the odd gem, but overall they're pricey and incompetent.
5 December 2024
Unprompted review
Reply from Freeparking
Hi Andrew,
Thank you for sharing your feedback. We're truly sorry to hear about your recent experience, and we appreciate your acknowledgment of the excellent agent who assisted you. It’s disappointing that your attempt to share praise was met with frustration due to the long hold time and disconnection.
Your concerns about service consistency and pricing are important to us, and we’re committed to addressing them. To better understand your experience and ensure we can take appropriate action, please provide your customer ID, domain name, and any relevant case number by emailing us at reviews@freeparking.co.nz.
We value your feedback and hope to restore your confidence in our service. Thank you for bringing this to our attention.
Regards,
Sambrin O.
Online Experience Specialist
Email Issue
Arnel was an amazing help and was able to give me what I wanted in setting up my email.
28 November 2024
Unprompted review
Reply from Freeparking
Hi Elizabeth,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Excellent help from the operator
Excellent help from the operator who solved the issue with efficiency and kindness. An asset to your team,
23 November 2024
Unprompted review
Reply from Freeparking
Hi Andrew,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Paul made it easy!
Paul made what was shaping up to be a problem really easy to sort out. He dealt with me getting stressed calmly and professionally, which was just what I needed.
26 November 2024
Unprompted review
Reply from Freeparking
Hello Di,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Paul was amazing he took the time to…
Paul was amazing he took the time to get to the bottom of my issue and resolved it. He was very patient.
26 November 2024
Unprompted review
Reply from Freeparking
Hello Donna,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Reply from Freeparking
Hi Nigel,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Gedeon solved the issue for me
Gedeon solved the issue for me, thank you.
19 November 2024
Unprompted review
Reply from Freeparking
Hello Pauline,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
I had an issue with my DNS records and…
I had an issue with my DNS records and Jane was really quick to respond and help. It made solving my issue quick and stress free.
18 November 2024
Unprompted review
Reply from Freeparking
Hi Jake,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Edshandy,
Edshandy,
Helped solve my issue and then went above and beyond with his explanation and showing me via team viewer how to complete the next processes that i will need, to activate my domains.
Many thanks
18 November 2024
Unprompted review
Reply from Freeparking
Hello Amber,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of FreeParking.
Regards,
Bern O.
Online Experience Specialist
Thanks for all the help today to get…
Thanks for all the help today to get back into our account. Gideon was very helpful. I-17909108
13 November 2024
Unprompted review
Reply from Freeparking
Hi Tanya,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
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