I was very happy with everything for years, mainly when it was still run by Debitel. It's now nearly impossible to reach them without loggin in but exactly this didn't work. Homepage gave me an error... See more
Company replied
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I was very happy with everything for years, mainly when it was still run by Debitel. It's now nearly impossible to reach them without loggin in but exactly this didn't work. Homepage gave me an error... See more
Company replied
Hi . I been using freenet unlimited basic for while. The speed is not really bad . But sometimes is dead . I was in freenet branch and ask for upgrade my service to unlimited max but the refuse to do... See more
Your team’s kindness and eagerness to assist have truly made each visit to the center feel welcoming and seamless. Whether it’s answering questions or helping me connect, everyone has been patient,... See more
I am a foreigner, I don't speak much German so when I called freenet I asked to talk with someone in English. I have been to placed here in Germany where people refused to speak in English because "th... See more
freenet Mobile ist eine Produktmarke von klarmobil.de. Die Produkte sind ausschließlich online unter www.freenetmobile.de erhältlich. Die technische Bereitstellung sowie Abrechnung und Support aller Tarife erfolgen durch klarmobil.de.
Hollerstraße 126, 24782, Büdelsdorf, Germany
Replied to 98% of negative reviews
Typically replies within 48 hours
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Everything is ok until you need to transfer a eSim profile. Horrible experience and nothing is working. - ah and of course you need to pay extra..

Reply from freenet MOBILE
This is the first time I have used this service, and I found it to be very flexible. The process was smooth and responsive.
Would be 5 stars if they had not sent an sms to say I will not receive the bonus for taking my number to them .. even though it states in the contract I received
The Service and cooperation with clients was good and connection is excellence
The brand is easy and transparent. No hidden cost
I have used freenet time and again and my experience with it is good
I am a foreigner, I don't speak much German so when I called freenet I asked to talk with someone in English. I have been to placed here in Germany where people refused to speak in English because "this is Germany". In the case of freenet, they were kind enough to call a colleague who speaks English to talk with me and he clarified all the doubts that I had. I am very satisfied.
well they provide sim with phone contract within 10 days I am satisfied.
The questions should also be set in English to help the customers who don't speak or understand Deutsch. Thanks
TERRIBLE!!!!! SCAM!!!!!!!!! They are a scam company . Their customer service does not exist. I canceled the contract on time and they are still getting money from my account after years . Each Time i write someone else answers , when i call they hang up when they don’t know what to say . I have had to hire a lawyer because they will not end the contract even though its withing their rules and germany’s laws. TOTAL SCAM!!!! BE AWARE

Reply from freenet MOBILE
I have transitioned from being a pay as you go customer to a contract customer, and I must say that it has proven to be a commendable choice. Freenet, with its remarkable accessibility and highly competitive prices, has truly impressed me. In general, I am exceedingly content with the exemplary service they provide. I express my sincere gratitude to Freenet for their efforts. The transition to a contract customer has brought me numerous benefits and advantages. Not only do I have access to a wider range of services and features, but I also enjoy more flexibility in terms of data usage and billing options. Moreover, the customer support provided by Freenet has been exceptional, with their knowledgeable and friendly staff always ready to assist me with any queries or concerns. In addition to the reliable network coverage and fast internet speeds,Overall, I am extremely satisfied with my decision to switch to a contract with Freenet, and I highly recommend their services to others.
I think it is good provide with this price of freenet
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