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Review summary

Created with AI, based on recent reviews

Looking at 348 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the software easy to use and understand, often without needing a manual. Many people also appreciate the quick response times from customer support, noting that issues are often resolved efficiently and promptly. The product is frequently described as working quickly and effectively for various tasks. However, some people were dissatisfied with the product, reporting issues like the app crashing or freezing, and certain features becoming unavailable. There were also instances where customers experienced problems with license keys after reinstalling software or transferring it to a new computer, and some felt that customer service was not always responsive or helpful in these situations.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the product's reliability, ease of... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the software's ease of use,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the quick, helpful, and... See more

Application

Customers had ambiguous experiences with the app. Many reviewers praise it as a great program, reliable for... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

And is is sometimes available cheap for the lifetime key, so look out. The Support team solved my problem nearly asap, many thanks. Only problem is the installation routine which must use only win... See more

Rated 4 out of 5 stars

The free week offer to try the product did not convinced me to buy it. Indeed it was quicker to rip a DVD with the option than without, but still 1hour per movie! There is no content to read and see... See more

Rated 4 out of 5 stars

I have only had this software a short time and am still learning the ins and outs of it. I would have appreciated a concise manual for the operation of the software but, with my limited experience, I... See more

Rated 4 out of 5 stars

I had Megapack V. 4.x with lifetime updates since 2022. After a few problems and contacting support, I was told that there was a version 5 available, but unfortunately the update had to be purchased.... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Sofware is incapable of detecting when a writable DVD is inserted in DVD Drive

After the software made a recording of my VCR tape and it asked me to insert a recordable DVD Drive, the software was in capable of detecting that I inserted a DVD in my DVD Recorder. The pop-up message wouldn't go away. I tried the process twice and the same thing happened. I know the DVD Recorder works because I can use my Roxio Easy VHS to DVD 3 Pluse software and it has no issue with detecting a writeable DVD when I insert it in my DVD Drive

19 February 2026
Unprompted review
Freemake logo

Reply from Freemake

"Hello,

We’re truly sorry for the difficulties you’ve experienced.
We completely understand your frustration and sincerely apologize for the inconvenience this has caused. Our team continues to monitor similar reports to ensure future updates work smoothly for all users.

Sincerely,
Freemake Customer Care Team"

Rated 4 out of 5 stars

Good tech support

Good tech support. They gave me ideas on how to solve the problem. Fast and reliable service. Good price on software that they sell.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Freemake software

I've been using Freemake software for years now, and I have found it to be extremely reliable and user-friendly.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Very useful service

Very useful service. Very easy to use just drag and drop link and click start essentially.

Works with most videos however some don't seem to want to download. Tried it multiple times.

Different video sizes aswell as sometimes audio only.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

I needed to transfer my license

I needed to transfer my license from my windows 10 laptop to a new Windows 11 one. I tried re-entering the old license, but that didn't work. I emailed Freemake, and they send me a new license the following day. Well done!

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Bought this on the one week trial…

Bought this on the one week trial (extremely cheap) and it worked perfectly. I ripped down 3 dvd’s to my laptop for viewing later and disposed of the original dvd clutter.
Please remember to cancel if you don't want to extend betond the trial period. I forgot but received an immediate refund. I am sure this would be perfect if you had several cd’s/dvd’s to back up. It has several other features but I didnt need to use them.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

This is the best video on line…

This is the best video on line downloader ever used. No ads. No redirects to other pages. so far no blocked content. simple interface. no file renaming. just works. thank you to whoever created it. thank you again!

14 February 2026
Unprompted review
Rated 4 out of 5 stars

Megapack

I had Megapack V. 4.x with lifetime updates since 2022. After a few problems and contacting support, I was told that there was a version 5 available, but unfortunately the update had to be purchased. After making a small payment, I was able to install V. 5 with a new key and everything is now working again.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

I've used Freemake for years

I've used Freemake for years. I use video studio pro for my in depth video work, but a lot of times what I do is very simple editing and file creation and don't want the video pro's overhead. That's where Freemake comes in. It's quick, give some good editing/trimming and then creates a file in many formats. Recently, I've been having problems with both. But I kept at it as both products work great. Ultimately, I found all the issues were Windows 11. I mean I spent months on this. I created a Windows 10 Virtual Machine and now I'm back in business. I never did care for windows 11!

3 February 2026
Unprompted review

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