I have been having constant problems with this company for over three months. They keep charging my card and then immediately cancelling my service. I have to contact their support every month to get... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Never had any issues with the service. Worked where it's supposed to but with their new premium service and the old service impossible to get without an ancient SIM card their unlimited plans do NOT w... See more
Reliable service. The only thing that could improve is to allow renewing monthly a few days before the renewal date. This way there won't be a lapse in service in case there is an emergency when away... See more
I have been a customer since 2017 and use Freedompop as my main plan. I initially chose them because of the lower prices compared to other major plans, but have been satisfied with the service since.... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They will charge you money if you stop…
They will charge you money if you stop using their free plan. What kind of free plan it is. it charges you when you bought it and charges you when you don't use it.

Reply from FreedomPop
Charge on an inactive unusable account
I used their service in 2015 for a while then stopped using the service. Even thought I have not use the service for at least 4 years and no longer have the sim card, I was unpleasantly surprised to find a charge from them today 5/3/21.
I was able to log into the online page. There my account was showing as not active and no phone number was assigned to my account. But still my inactive account was charged for a monthly fee that by the way is, conveniently, no refundable.

Reply from FreedomPop
Try to auto enroll you in a paid plan without permission
Email sent from freedompop, I don't even have an account.
For those who wish to continue receiving 100% free talk, text, and data, you must upgrade to a Premium SIM by May 1, 2021. With FreedomPop Premium, you get true cellular voice, text, and data - no app required! This means you can experience FreedomPop's amazing value while using your phone as it was meant to be used. Upgrade today at FreedomPop.
If you do not migrate by May 1, 2021, your account will be automatically enrolled into the Essential Plan which offers 350MB and 200 minutes / 200 texts each month for only $3.99/mo.

Reply from FreedomPop
Possibly the worst mobile company on…
Possibly the worst mobile company on the planet ....steer well clear ....customer service only by email takes days ......then no satisfaction with suspension on account yet money still going out of my account There are many far better reliable mobile services out there .....Take my Tip .....do not give your self a FreedomPop headache !!!!.....
I'm very happy with their service
No contract required, cheap and many plans I can choose, also there is completely free plan.
I'm very happy with their service.
FreedomPop has done well keeping my…
FreedomPop has done well keeping my service going and honoring my long standing phone needs... I am proud of FreedomPop
My issue was resolved fast
My issue was resolved fast and with easy instructions from the agent. Paula was very friendly and courteous as well as knowledgeable and professional.
It was an excellent customer service and good experience,
seems to work great
GREAT PRODUCT AND PRICE CATEGORY
GREAT PRODUCT AND PRICE CATEGORY. IT is reliable and absolutely easyto set up. I DEFINITELY HAVE GOOD THINGS TO SAY ABOUT FREEDOM POP.
Love It!!
Now that I have gotten the new SIM card I don’t have anything to complain about, I can use my native phone app and message app. I also don’t have to have LTE or WiFi to make a phone call anymore. Thank You!
FreedomPop as Complement to Handset
I use FreedomPop mobile as a complement to my main phone, a non-mobile handset at home. The price and convenience of FreedomPop for occasional use outside my home is just right.
When I first signed up for FreedomPop
When I first signed up for FreedomPop, there were some issues for sure, but free? Really??? Since things have changed, my phone just works, all the time, no issues. If you can, save yourself some money and switch. It's saved me a bunch of money. I'm not paid to say this either, I just use my phone. The service works, but at a much better price than everyone else. I'm happy!!
If a service company don't hear from me…
If a service company don't hear from me they are doing well. ;)
Reliable service
Reliable service. The only thing that could improve is to allow renewing monthly a few days before the renewal date. This way there won't be a lapse in service in case there is an emergency when away from the internet. The way it works now is you can't renew until the service in inactive. That leaves a lack in service which could occur in an emergency situation, like a car breakdown. Thanks.
Voicemail Setup issue
Both my wife and I had issues setting up voicemail with the new premium voice SIM card. Support team resolved the issue quickly.
Excellent service and an unbelievable…
Excellent service and an unbelievable price. Try it and Buy it.
Freemium Freedompop is Perfect!
Freedompop has finally figured it out! Native voice wireless service at a terrific cheap price definitely is great to have. And the free plan is just what I needed for a spare phone.
thank you for keeping the legacy basic…
thank you for keeping the legacy basic free freedompop with the paid data rollover that i continue to pay for every month
Affordable, Flexible, and Reliable. Pay only for what you use.
I've been using FreedomPop for about 2 years. I've stopped paying more than $9 per month on my phone bills and have had 0 complaint since then.
Reliable hotspot service
Have had hotspot mobile service with FreedomPop for years and it has been quite reliable. Recently, a service issue related to hardware surfaced and the technical team helped to resolve it quickly. Quite satisfied.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







