Fibre to the house all hooked up today ready for use when the router arrives. These 2 engineers ( Harry M and Jake ) arrived today and carried out a fast and very professional job. Explained everythin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All good with fibre install. Communication prior to day of was good. On the day, Harry (m) turned up promptly, worked cleanly, was respectful and communicative. No issues encountered so wrapped up wi... See more
Company replied
Mark was lovely introduced himself explained what he was doing. Made sure internet was up and running before he left. Very polite to myself and chatted to my grandson while waiting to do final checks... See more
Company replied
The person who came out to this job, Mark, was excellent. He checked and changed the router and checked that everything was working fine before he left. He was friendly, polite, and actually knew what... See more
Company replied
Company details
Written by the company
As a UK fibre network provider, we believe that high-speed broadband should be available for everyone. Our vision is to take fibre off the beaten track, providing fast, reliable connectivity with the best possible customer experience. So, we’re connecting homes and businesses in the cities and in the sticks – creating an affordable, optical fibre network which will last for generations.
Contact info
NorthBank House, Siemens Road, M44 5AH, Irlam, MANCHESTER, United Kingdom
- 01612224040
- careline@freedomfibre.com
- freedomfibre.com
4.0
Great
48 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
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Soon back online
Gian attended today to resolve our loss of fibre at our property, he was very polite and we were back online within an hour of him arriving to us. Thanks once again Gian and Freedom Fibre!
6 June 2025
Unprompted review
Reply from Freedom Fibre Ltd
Hi George
Thank you for your great review!
We’re delighted to hear Gian got you back online so quickly and provided such a polite and professional service.
Freedom Fibre
Happy customer - so far
Install lads were great, no mess, tidy, polite and a special mention for Gan - young man your leaning well and your supervisor gave you great advice which you followed.
Just need the router and a hassle free on line experience.
29 May 2025
Unprompted review
Reply from Freedom Fibre Ltd
Hi Peter
It's great to hear you're enjoying our service so far. Thank you for your fantastic feedback! We’re glad to hear the install team did a great job and kept everything tidy.
Freedom Fibre
Sam the engineer called round today to…
Sam the engineer called round today to resolve an issue with the fibre line into our property. Properly nice guy, and got us back online in less than an hour. He arrived a full day earlier than he was booked too, which was more than welcome.
We've been impressed with Freedom Fibre in general since they brought Fibre to our area. Keep up the good work.
& Thanks Sam!
24 February 2025
Unprompted review
Reply from Freedom Fibre Ltd
Hi Dan
Thank you for your fantastic review! We’re thrilled Sam could resolve your issue so quickly and even arrived ahead of schedule. We really appreciate your kind words.
Freedom Fibre
Great service
Great service. Very fast an engineer was so good. Cant recomend any better
20 February 2025
Unprompted review
Reply from Freedom Fibre Ltd
Hi Gareth
Thank you for your 5-star review. We’re thrilled to hear you had such a fast and positive experience with our engineer. We really appreciate your kind words!
Freedom Fibre
Rude Cold Caller, swore at me
Despite having a sign on my door saying no cold callers one of your staff called. I pointed out the sign saying no cold callers he stated that he was a survey engineer, not a cold caller. I said goodbye and closed the door on him and he swore at me.
17 February 2025
Unprompted review
Reply from Freedom Fibre Ltd
Hi Peter,
Thank you for bringing this to our attention. We’re very sorry to hear about this experience, as it does not reflect the standards of professionalism we expect from our team. We take feedback like this seriously and will be investigating the matter internally to ensure it is addressed and does not happen again.
Freedom Fibre
terrible company lmao
11 November 2023
Unprompted review
Reply from Freedom Fibre Ltd
Hi Katie,
We’re sorry to hear this and would be happy to address any specific concerns if you wish to get in touch with us.
Freedom Fibre
Avoid. No customer service outside 9-5 and all weekend
Have these guys as my provider through Talktalk. I was given the option of these guys or Openreach as the fibre installer. Chose the local guys in my support for local business. Mistake. I have an Issue with no connection and for some reason Talk talk can only run tests on Openreach, you have to contact Freedom fibre directly to run tests. They are only open 9-5 Monday to Friday so good luck when your service goes down outside these hours. If given the option on which fibre provider you want to your home avoid these guys at all costs, unless you want to explain to the kids why there is no Internet all weekend. Have asked Talktalk to move me over to Openreach, if this is not possible will be cancelling my contract and find another provider that does not use Freedom Fibre. Seriously? Internet service provider that only works 9-5 Monday to Friday, absolute joke. I'm not laughing though.
Edit: Monday 9am spoke to Mohammad who was very helpful. moved my router from the fibre line to my old copper line to check if router issue. luckily I still had the cable required to do this and the copper connection. Internet back on while waiting for the fibre problem to be diagnosed. So if you have a similar problem during the 75% of the week you can not get hold of these guys this may get you back online until you can speak to someone.
16 February 2024
Unprompted review
Reply from Freedom Fibre Ltd
Hi Sarah
Thank you for your feedback. We’re sorry for the disruption caused and appreciate you highlighting this. We’re pleased our team was able to help restore your connection while the issue was investigated.
Freedom Fibre
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