I called up Freedom Insurance just to go through some minor details over the phone before pressing the payment button. I was talking with Maya who i found to be extremely polite knowledgeable and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recieved another call call from freedom today, I was quoted by txt by another company which would have saved me a whopping £4 per month from van Co not even 4 loafs of bread per month.. Been with free... See more
Company replied
Easy to set up a new insurance obviously had to go through all the normal questions but great when they validated the no claim discount without having to provide proof. Proof of the pudding will be if... See more
Company replied
Thank you Freedom Brokers, your staff members Mia and Mary were most pleasant in their telephone manner, very patient, calm and took the time to listen and explain what steps and options were availab... See more
Company replied
Company details
About Freedom Brokers
Written by the company
Freedom Brokers was created in 2017 to offer our fantastic services directly to consumers. Our objectives are to make the insurance process as effortless as possible, giving you the time to get on with the more important things in life.
Freedom represents independence – adopting new ideas and doing things differently from the rest of the insurance industry.We want to provide services to those overlooked by traditional insurers, giving a fair and high-quality service to a wide and inclusive customer base.
Written by the company
Contact info
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great job Nice one 👍😎
23 July 2026
Reply from Freedom Brokers
Thank you for your review. We're glad to hear you had a great experience with us. Your feedback is very much appreciated, and we look forward to helping you again in the future.
Amazing service
Amazing service, Yolanda was so so helpful and a pleasure to speak with to sort my van insurance. I would highly recommend this company.
24 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your fantastic review. We're delighted to hear that Yolanda was so helpful and made the process of arranging your van insurance such a positive experience. We really appreciate your recommendation and your kind words. We'll be sure to pass your feedback on to Yolanda. Thank you for choosing us.
took money for things idid not ask for
19 May 2026
Reply from Freedom Brokers
We're sorry to hear you're unhappy with your experience.
We take concerns regarding charges and optional products very seriously and have thoroughly reviewed the matter following your complaint.
Following our investigation, we were unable to identify any error in the way the policy was arranged or administered.
As this is a public forum, we are unable to discuss the specific details of your account. However, we have provided our findings directly to you and explained the information available to us regarding the purchase and administration of your policy.
We appreciate that this may not be the outcome you were hoping for, but we thank you for taking the time to raise your concerns with us.
Very efficient and easy to understand
Very efficient and easy to understand, in the past it has been a painful experience but not this time would highly recommend .
23 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave such a positive review. We're delighted to hear that you found the process efficient and easy to understand. It's especially rewarding to know that we were able to turn what had previously been a painful experience into a smooth and straightforward one.
Your recommendation means a great deal to us, and we look forward to assisting you again in the future. 😊
Reply from Freedom Brokers
Thank you for your fantastic review! We're delighted to hear that you were pleased with our service, found our prices competitive, and experienced a quick turnaround. Your feedback means a lot to our team, and we look forward to helping you again in the future. Thanks for choosing us! 😊
Charles dealt with my policy amendment…
Charles dealt with my policy amendment quickly and effectively and was pleasant to deal with. Very Happy
22 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a review.
We're delighted to hear that Charles was able to assist with your policy amendment quickly and effectively. We'll be sure to pass on your kind feedback to him.
It's great to know you were happy with the service you received.
Freedom brokers saved me cash,were…
Freedom brokers saved me cash,were quick and efficient
18 July 2026
Reply from Freedom Brokers
Thank you for taking the time to leave us a review. We're pleased to hear that you found our service quick and efficient, and that we were able to help you save money. Your feedback means a lot to the team. We look forward to assisting you again in the future.
Today I called Stella
Today I called Stella, my car insurance company and spoke to Mia. The communication and knowledge expertise provided by Mia who helped me with an adjustment to my policy was excellent.
21 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your wonderful feedback.
We're pleased to hear that Mia's communication, knowledge, and expertise helped make the process of adjusting your policy smooth and straightforward. We'll make sure your comments are shared with her. Thanks for choosing Stella!
Excellent
Excellent. Easy to use online. All information provided and very straightforward
21 July 2026
Reply from Freedom Brokers
Thank you for your kind feedback. We're pleased to hear you found our online service easy to use and that all the information provided was clear and straightforward.
We appreciate your support and look forward to helping you again in the future.
Mia was really polite
Mia was really polite, friendly and sorted my query out in seconds! Thank you
21 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your kind review. We're delighted to hear that Mia was polite, friendly, and able to resolve your query so quickly.
Providing efficient and professional service is something we pride ourselves on, so it's great to know Mia delivered a positive experience. We'll be sure to pass on your feedback to her.
Thank you for choosing Freedom Brokers.
We called to make a small change to the…
We called to make a small change to the policy and were put through to Michael. It was nice to hear a clear, polite and relaxed voice on the other end of the phone. All our options were explained and sorted in no time at all.
Thanks for your patience Michael.
Dougie & Lizann
20 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave such a kind review. We're delighted to hear that Michael was able to assist with your policy change and that he made the process clear, straightforward and stress-free.
We pride ourselves on providing friendly and efficient service, so it's wonderful to know that Michael explained all your options and resolved everything so quickly.
I'll be sure to pass on your lovely feedback to him. Thank you again for your trust and for choosing us.
Extremely disappointed with Freedom…
Extremely disappointed with Freedom Brokers.
My policy was cancelled by the insurer (Eridge), not by me, yet Freedom Brokers have applied customer-cancellation fees and broker admin charges as though I requested the cancellation myself. I have disputed the balance and asked for a full itemised breakdown of the charges, but instead of investigating, I have received debt collection warnings.
I have also explained that I am currently experiencing financial difficulties, which has made the situation even more stressful. Rather than treating the matter fairly, Freedom Brokers have continued to chase a disputed amount without properly addressing my concerns.
If this is not resolved, I will be escalating the matter to the Financial Ombudsman Service, as charging customer-cancellation fees for an insurer-initiated cancellation does not appear consistent with FCA guidance on the fair treatment of customers.
I would strongly encourage anyone considering Freedom Brokers to be very cautious and to read their terms carefully before taking out a policy.
20 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your feedback. We're sorry to hear that you're unhappy with your experience.
We have located your policy and can confirm that a formal complaint was logged on 20/07/2026. Our complaints team is currently reviewing the concerns you've raised and will provide a response in line with our complaints procedure.
As your complaint is being investigated, we're unable to discuss the specific details of your policy on a public forum. However, we can assure you that all aspects of your complaint will be considered as part of our review.
Reply from Freedom Brokers
Thank you for your review. We're delighted to hear that you received great service and had a positive experience with us.
We appreciate your feedback and look forward to helping you again in the future.
Reply from Freedom Brokers
Thank you for your review. We're delighted to hear that you found our team friendly and helpful.
Providing excellent customer service is our priority, so it's wonderful to know you had a positive experience with us.
We appreciate your feedback and look forward to assisting you again in the future.
Reply from Freedom Brokers
Thank you for your review. We're pleased to hear that you found the process easy to arrange and that everything went smoothly.
We appreciate your feedback and are delighted that we could make things simple and straightforward for you.
I didn’t realise that my issue will be solved it in few minutes I’m so glad for that and the lady talk about it she just done in few minutes thank you so much freedom customer service.
Customer service
17 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a review. We're delighted to hear that your issue was resolved so quickly and that our team member was able to help you within just a few minutes.
Providing fast, efficient and friendly customer service is what we strive for, so it's wonderful to know that your experience exceeded your expectations.
Thank you for your kind words and for choosing Freedom Services.
Great and informative customer service…
Great and informative customer service with prompt resolution of requests from Maya
17 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave us a review. We're delighted to hear that Maya provided great, informative customer service and was able to resolve your requests promptly.
We pride ourselves on delivering helpful and efficient support, so it's fantastic to know Maya made such a positive impression.
We'll be sure to pass your kind feedback on to her. Thank you for choosing us.
Great services from the Freedom Brokers…
Great services from the Freedom Brokers Team. Bella explained everything to me clearly on call and guided me on what to do regarding my telematics device. Thank you so much 🥰🥰
14 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Bella was able to explain everything clearly and guide you through the next steps with your telematics device.
Providing clear, helpful support is something we take great pride in, and it's fantastic to know that Bella delivered this during your experience with us.
We really appreciate your kind words and thank you for choosing Freedom Brokers.
Excellent service from Charles
Excellent service from Charles, clear instruction and explanation, very quickly sorted out Competitive prices definitely recommend *****
16 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your fantastic review. We're pleased to hear that Charles provided clear instructions and explanations, and was able to get everything sorted for you quickly.
It's great to know that you found our prices competitive and would recommend our service to others. Feedback like yours means a lot to the team and helps us continue delivering the high level of service our customers expect.
Thank you for choosing Freedom Brokers.
Brian was so helpful and explained…
Brian was so helpful and explained everything much appreciated 5 stars to Brian
16 July 2026
Unprompted review
Reply from Freedom Brokers
Thank you for your 5-star review. We're delighted to hear that Brian was so helpful and took the time to explain everything clearly for you.
We'll be sure to pass on your kind words to Brian, who will be pleased to know that his support made such a positive difference to your experience.
Thank you for choosing Freedom Brokers.
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