the machine was dispatched but one week later has not been delivered (the web site said 2 to 3 days working day delivery). We also have no tracking number to check on the PO website for progress on d... See more
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See what reviewers are saying
Only problem i faced when i tried connecting with customers services on multiple occasions , had no reply but I found number on Google and I tried that spoke to lady and she promised she will phon... See more
It wasn't a new machine, been re sealed, clear circular stickers over the breached original ones, and the printed cardboard sleeve was missing. However, the card reader was in good condition, without... See more
Device was delivered; did take nearly two weeks to arrive despite being marked as dispatched soon after purchase. It is apparent postage was booked but the item wasn’t sent for another week. Communi... See more
Company details
Written by the company
Leading provider in retail card machines for SME's in the UK. We believe in no contracts, straight talking one off cost and let your business accept payments.
Contact info
5300 Lakeside, SK8 3GP, Cheadle, United Kingdom
- 0161 341 2244
- hello@freecardmachine.co.uk
- freecardmachine.co.uk
2.8
Average
294 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Very poor customer experience
Very poor. Having made the order and waited 8 days I emailed for an update to be told that my order delivery could not be completed. When I asked why, I was told that there was no reason given and that they would refund me. Clearly. they didn't want my business so I have bought a reader from Amazon (although more expensive). Incredibly poor service.
4 October 2022
1 star because I haven't received my…
1 star because I haven't received my order yet which is taking very long time to get to me since I ordered it.
Bad experience and services
5 October 2022
Havent recieved my order and its been…
Havent recieved my order and its been over a week,also not replied to my last 2 emails
1 October 2022
Failed use.
The card machine was used at a charity event. No transactions have appeared in our bank account however I know at least one persons bank account was debited . So the money and other monies went somewhere . Desire giving SumUp all the details I can there is no resolution.
3 September 2022
A whole new world
The sum up machine made my craft fair experience so much easier. Really pleased. It was so easy to sell, with much less fuss about security and no awkward scrabbling about for change.
3 September 2022
Great price and fast delivery thank you
4 August 2022
great price, fast shipping, delighted!
great price, fast shipping, fairly easy to setup with phone, easy to take payments now!
3 August 2022
Had to keep chasing when it was…
Had to keep chasing when it was shipped,couldn’t track postage also.
3 August 2022
Great service 👍🏻
8 July 2022
You have not replied to my emails and I…
You have not replied to my emails and I have not received the machine.
21 June 2022
I have paid for thus machine and I have…
I have paid for machine and I have not received it.
They have taken my money .
No contact number, no machine .
Do not buy from this company.
16 June 2022
It's my 1st time using it tonight it…
It's my 1st time using it tonight it looks a bit complicated how it works and how to learn how it goes in bank account the next day
16 June 2022
Very simple
Very simple, very efficient good bit of kit , funds always transferred on time 10/10 very pleased 😊
14 June 2022
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