Booking was ok but it was not an unusual experience. I can describe it at an ordinary doing. The price were ok but sometimes not understandable high prices for a few days.
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Review summary
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Reviews shaping this summary
it was quite easy booking the fklights but each passenger req. indiv luggage booking no copy possible
Company replied
Cabin was not well maintained and clean, old looking. Seats are not comfortable and leg space is too small. Food and drinks are very bad, not many choices and overpriced, flight was good but not much... See more
Company replied
Next flight to Antalya and I preferd Freebird, because last winter it was very good flight and very good service. Price and quality is good! Till the next flight Freebird🫶
Company replied
Company details
About Freebird Airlines
Written by the company
25 Years in the Skies
We proudly celebrate 25 Years in the Skies. Our journey began with our first commercial flight from Istanbul to Lyon on 5 April 2001. What started with a fleet of three MD-83 aircraft has grown into an international operation supported by the strong aviation heritage of Gözen Holding.
Over the past 25 years, we have continued to grow, renew our fleet and connect passengers with popular holiday destinations. Our colourful aircraft tails have become a reflection of the diversity of our passengers, our colleagues and the destinations we serve.
Your Shortcut to Sunshine 🧡
Freebird Airlines, a member of Gözen Holding, is an international leisure airline based in Türkiye. Together with its Malta-based sister airline, Freebird Airlines Europe, it operates scheduled and charter flights to popular holiday destinations, primarily across Europe.
Freebird Airlines was established in 2000 and operated its first commercial flight on 5 April 2001. Today, Freebird Airlines and Freebird Airlines Europe operate direct flights to more than 170 destinations with a combined fleet of 14 Airbus A320 aircraft. Freebird Airlines’ main base is Antalya Airport.
As a member of Gözen Holding, Freebird Airlines benefits from more than 45 years of experience in the aviation industry. Gözen Holding provides services across several areas of aviation, including airline representation, fuel supply, supervision, brokerage, safety and training.
Freebird Airlines is committed to creating sustainable value for its passengers, employees and stakeholders through its operational expertise, technology and employment infrastructure. In 2002, Freebird became the first airline in Türkiye to receive the ISO 9001:2000 certification from TÜV Rheinland. In July 2006, it became the first charter airline in Türkiye to obtain IOSA registration under the IATA Operational Safety Audit programme.
Freebird Airlines Europe
Freebird Airlines Europe commenced operations on 20 February 2019 after receiving its Air Operator Certificate from the Malta Civil Aviation Directorate. Based in Malta, the airline operates in accordance with European Union Aviation Safety Agency standards and Maltese aviation regulations.
![Freebird Airlines on Instagram](https://cdn.trustpilot.net/consumersite-businessunitimages/54ef07940000ff00057daf85/profile-description/nstagram-icon.png"){kind=icon}
Contact info
To Feel Free
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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If you value your luggage and your…
If you value your luggage and your sanity avoid this company like a baggage carousel on fire. They returned my suitcase from Egypt looking like it had survived an archaeological dig, then promptly washed their hands of any responsibility. No help, no escalation, just a masterclass in how not to handle customers. If protecting your belongings matters, look elsewhere.
18 November 2025
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for sharing your feedback. We are sorry to hear that your luggage was received in a damaged condition. We can understand how frustrating this must have been. Your comments give us a clear view of what passengers experience and are valuable for us to consider.
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind feedback. We are delighted to hear that you had a great experience with us.
We look forward to welcoming you on board again soon.
Best regards,
Freebird Airlines
Just the basics but well executed
On time. Polite staff. Smooth landing. Clean plain. I didn't try the food though.
12 November 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for sharing your feedback. We are pleased to hear that your flight was on time, our crew was polite, and you found the aircraft clean with a smooth landing.
We hope to welcome you on board again soon for another enjoyable experience.
Best regards,
Freebird Airlines
A lot of delays
A lot of delays. 6 hours delay. 6 hours. Delay. a WHOLE DAY. They first delayed my flight by 1 hour, then by 5 and then by 6. The airplane was broken, and it took them 6 hours to get another airplane!?!? This company is a joke.
14 November 2025
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for your feedback. We are sorry to hear about your experience. We understand how frustrating extended waiting times can be and sincerely regret the inconvenience caused.
We understand how frustrating this must have been for you. Your comments give us clear insight into our passengers' experiences and are very valuable to us.
Best regards,
Freebird Airlines
Flight scheduled to take off at 13.30…
Flight scheduled to take off at 13.30 from Gatwick on Saturday 1/11/25. By 17.00 no info. At approx 18.00flight postponed to following day,08.15. Finally airborne at 09.35. Whole day of holiday missed. No offer of compensation as yet.
1 November 2025
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
Thank you for your feedback. We are sorry to hear about your experience. We understand how frustrating extended waiting times can be and sincerely regret the inconvenience caused.
We understand how frustrating this must have been for you. Your comments give us clear insight into our passengers' experiences and are very valuable to us.
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
We're happy to hear that booking was easy for you, and we appreciate your positive feedback!
We look forward to welcoming you on board again soon.
Best regards,
Freebird Airlines
I've flown from Düsseldorf to Antalya…
I've flown from Düsseldorf to Antalya and back three times in the last three months. The staff on the plane were very courteous, and the price and service were excellent.
11 November 2025
Reply from Freebird Airlines
Dear Passenger,
We're happy to hear that you had such positive experiences on your flights between Düsseldorf and Antalya! It's great to know that you appreciated our courteous staff, price, and service. Thank you for your positive feedback.
We look forward to welcoming you on board again soon.
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
We appreciate you sharing your wonderful experience with us. We are happy to hear that you enjoyed our service.
We hope to welcome you on board again soon!
Best regards,
Freebird Airlines
Exit seat booked and paid for - got regular seat
For the flight FH 1849 (FRA -> AYT), I booked an exit seat (see attached eTicket) but after entering the plane, I realized that I was assigned a regular seat. After asking the flight attendant about this issue, she informed me that the flight is fully booked. She took a picture of my booking confirmation and promised to contact the airline about a reimbursement.
I have received feedback from the airline that the booking for the exit seat will be reimbursed. However, I have not received any explanation for this and it still wasn’t a pleasant flight.
1 November 2025
Unprompted review
Reply from Freebird Airlines
Dear Passenger,
We are sorry to hear about the difficulties you experienced regarding your seat reservation.
For direct assistance with the seat reservation, please contact our support team via the following page: https://www.freebirdairlines.com/contact
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
Thank you for your feedback. We are glad to hear that you were satisfied with our pricing and booking process.
We look forward to welcoming you on board again soon.
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
We're happy to hear that your experience was fast and clear! We are so glad you enjoyed flying with us and appreciate your positive feedback.
We look forward to welcoming you on board again soon.
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
We're happy to hear that you enjoy flying with us! Thank you for sharing your experience with us; we appreciate it.
We hope to welcome you on board again soon!
Best regards,
Freebird Airlines
My Flight PNR
My Flight PNR : WJ6W22
Our experience with Freebird Airlines was extremely disappointing. During online check-in, we were shown a price of 980 TL for 20 kg checked baggage. Since we were two passengers, the system automatically charged us 980 TL x 2, which clearly implies 20 kg per person. Naturally, we assumed this was our allowance.
When we arrived at the airport in Frankfurt, we were shocked to learn that our baggage allowance was actually only 10 kg per person. After reviewing the confirmation email again, it turned out the system had misleadingly displayed the total baggage weight in a way that falsely suggested it was per passenger — which is highly confusing for customers.
Because of this deceptive setup, we were forced to pay an additional €200 at the airport just to board with the baggage we reasonably thought we had already paid for.
This kind of practice is unacceptable. Perhaps €200 today seems like a win for the airline, but losing customer trust costs far more in the long run. We will never choose Freebird Airlines again and strongly advise others to be cautious.
Short-term gains through misleading charges will only lead to long-term losses. This approach sets the company up for failure.
26 October 2025
Reply from Freebird Airlines
Dear Passenger,
We are sorry to hear that your recent experience did not meet your expectations. At Freebird Airlines, we are committed to providing our passengers with clear information and a smooth travel experience at every step.
We appreciate your feedback and will take it into consideration as we continue improving our services.
Best regards,
Freebird Airlines
The staff from Freebird Airlines was… as good as any other!
The staff from Freebird Airlines was professional from the check-in all the way to the landing. There were no unexpected surprises, the flight was comfortable, the airplane was clean. I had no issues which is the best one could hope for on any flights.
25 October 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for sharing your feedback. We are delighted to hear that you enjoyed a smooth and comfortable journey with our professional crew and clean aircraft.
We look forward to welcoming you on board again soon.
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind feedback. We are delighted to hear that you had a smooth and efficient experience with us.
We look forward to welcoming you on board again soon.
Best regards,
Freebird Airlines
Very easy to book
21 September 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your feedback. We are glad to hear that you found our booking process easy and convenient.
Best regards,
Freebird Airlines
It was quite positive experience for me…
It was quite positive experience for me on over all process
6 July 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for sharing your feedback. We are glad to hear that you had a positive experience with the overall process. Our team always strives to make every journey smooth and enjoyable for our passengers.
Best regards,
Freebird Airlines
it was good and charming
6 June 2025
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind feedback! We are delighted to hear that you had a good aexperience with us!
Best regards,
Freebird Airlines
Easy and efficient process
24 October 2025
Reply from Freebird Airlines
Dear Passenger,
We're happy to hear that you found the process easy and efficient. Thank you for your positive feedback; we appreciate it!
Best regards,
Freebird Airlines
Reply from Freebird Airlines
Dear Passenger,
Thank you for your kind feedback! We are delighted to hear that everything, from our service to landing, was perfect. Our team always strives to provide a smooth and enjoyable experience for all our passengers.
Best regards,
Freebird Airlines
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