Fred Martin Collection Reviews 18

Be very careful when ordering from the UK as your purchase will be subject to Import Duties and VAT and they do not make you aware of this at the point of purchase.

I have seen a lot of negative comments about this company but my shoes arrived today 1 week after ordering. They were beautifully packaged and the shoes fitted perfectly and were incredibly comfortable. Also a lovely colour.

We need to update the five star review system to allow for zero stars for merchants like Fred Martin. I ordered a pair of cognac slippers and when they arrived the shoes were actually 2 different colors. When I reached out to customer service they asked for pictures which I sent. They actually acknowledged that the shoes were 2 different colors but would not issue me a refund. Instead they said I could keep the shoes as a “gift” and offered store credit. These guys are truly a fraud as other reviewers have said.

Appalling experience. it sounds like a UK co, with its name and £sterling pricing, but is based in Spain. My order is trapped by customs. I don't think it is my responsibility, they hide behind T&Cs which claim tax is buyers responsibility.
Beware, you are likely to feel you have been scammed and duped

Scammers. They send orders more than a month late, and then it's an ordeal to try to return them. They don't respond to emails, letters, nothing.

Ok after months they have replied and I could process the reimbursement. It is still a shame the customer service they offer

Very Poor Experience

I ordered a US size 9 shoe from Fred Martin’s website, but the delivery was late and they sent the wrong size (9.5 instead of 9). When I contacted support, they claimed size 9 does not exist, even though it showed in stock on their website when I ordered.

It took over a week of back-and-forth on WhatsApp (their only contact method) just to arrange an exchange. After returning the shoes, the replacement shipment got stuck at customs and I was asked to pay an unexpected $42 fee. I have been contacting their support and no response.

It’s been almost a month since I placed the order for a $200 pair of shoes, and I still haven’t received them and no accountability and Extremely disappointing Very Poor Experience

I ordered a US size 9 shoe from Fred Martin’s website, but the delivery was late and they sent the wrong size (9.5 instead of 9). When I contacted support, they claimed size 9 wasn’t available, even though it showed in stock when I ordered.

It took over a week of back-and-forth on WhatsApp (their only contact method) just to arrange an exchange. After returning the shoes, the replacement shipment got stuck at customs and I was asked to pay an unexpected $42 fee.

It’s been almost a month since I placed the order for a $200 pair of shoes, and I still haven’t received them. Extremely disappointing customer service and overall experience. Would not recommend. service and overall experience. Would not recommend.

I order a pair of shoes that never got delivered , when I try to reach the customer service , all my emails came back to my inbox unread . It's a scam , DO NOT ORDER from this website

Didn't recieve the shoes or a refund been chasing for two months

Communication was virtually non-existent - I had to chase them up on Instagram after multiple emails bounced back. My order took far longer than the fast delivery I was charged for, and when the shoes finally arrived, they were uncomfortable and non-returnable despite what the website suggested. In the end, after months of back and forth, I had to get my money back through my bank.

This website is a scam so please do not order here or your money will be gone. They have a fb page, instagram account but none of them will respond. Wanna call them? The telephone number on their page doesn’t exist either. I’ve sent them 3 emails already and still no answer.