Freddy Reviews 

1,349
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company, consistently praising the fantastic and stylish products available. Consumers truly love the incredibly soft materials, trendy apparel designs, and the exceptionally comfortable everyday fit of these pants. Shoppers frequently note the remarkably fast delivery times and the communicative, helpful customer service team when needing sizing assistance. However, some people mentioned significant issues with product durability, noting that thin fabrics and unexpected holes appeared quickly after wearing. Others were quite disappointed by the expensive return process and unhelpful support experiences when trying to resolve delivery and sizing mistakes.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the comfortable fit, soft materials,... See more

Quality

Users describe positive interactions with quality, noting that the materials feel comfortable, look nice, and... See more

Price

Consumers find price to be ambiguous, with reviewers expressing mixed opinions about the cost. While some... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the responsive, fast,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased my first two pairs of Freddy jeans size 8L. I wear a USA size 6/28 and my waist fluctuates 28/29 inches. My advice is to size up. I was going to order a 6M but glad my intuition said order... See more

Rated 4 out of 5 stars

The product I purchased was actually good. Product quality is definitely positive. Materials also give you positive feelings (comfortable, overall good quality, nice looking). The price is slightly... See more

Rated 5 out of 5 stars

Ferddy customer service is fast and reliable. Their pants are excellent quality and offer the best fit I’ve ever worn. I currently own three pairs and just ordered another. I also received great su... See more

Rated 5 out of 5 stars

Hello I just have received the 2 pairs of leather pants i have ordered, so my review here will reflect my first impressions. First the pants have been shipped and arrived quite fast within... See more


3.9

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(1,349)

199 reviews in the last 12 months

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Rated 1 out of 5 stars

Used to be exceptional...

I've been a huge fan since my first pair many years ago. The quality in more recent years has definitely declined drastically and countless people are having the same issue with no recognition from the company. I've around 8 pairs currently with holes at the crotch. There's a huge issue with quality standard in that area and it's been cited for years yet nothing changes. There's a change in some fabrics to a lessor stretch quality, which by nature of the garment, was a very poor decision. I've spent a lot of money over the years, as I adore the fit. But I've parted ways as the customer responses are not being taken seriously. Poor attitude to an obvious widespread issue.

30 June 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

Your feedback is really important to us.

We are sorry to hear of the experience you are having with our products.

Our products do go through strict quality control, so it is unfortunate that they become faulty.
Please rest assure that we have forwarded your feedback to our head of quality control and ask them to re-check the quality more into details at this stage of the production.

Our UK team has replied to your ticket as well in order to better verify.

Kind Regards,
FREDDY TEAM

Rated 1 out of 5 stars

Received what we didn't ordered and must pay shipping costs

Ordered 3 items. 2 of them was wrong - what I didn't ordered. Shipped back, got a refound, but paid shipping costs. Fault wasn't mine and got expenses. This isn't fair.
Contacted them as 5hey suggested bellow, but never got answer.

29 June 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear Customer,

We are sorry to hear this.

We'd like to invite you to contact our customer service by provinding them with a description of the problems and some photos of the received items in order to report any problems in time and we will give you all the necessary assistance.
We stay at your disposal.

Kind regards,
FREDDY TEAM

Rated 1 out of 5 stars

Not worth it

I've ordered Freddy jeans and really loved how they look. However, exactly as some of the other reviewers, I found that after few months there are holes and the materials tears. I've contacted the customer service and no response. Followed up and no response. Not worth it!

22 June 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

We are sorry to hear that the items did not meet your expectations.
We'd like to inform you that FREDDY uses only high quality fabrics. These have a special technology that makes the pants comfortable and bi-elastic. Due to this peculiarity, they can be more fragile than a classic pair of trousers


According to the provied information, you haven't purchased from www.freddy.com but from our distributor https://freddy.ie/
Please contact them for assistance at the following link: https://freddy.ie/pages/contact-us-1

FREDDY TEAM

Rated 2 out of 5 stars

My husband has bought me approximately…

My husband has bought me approximately 12 pairs of Freddys and the last four pair have runs and/or holes at the seams after 2-3 months of wear. I love the fit, but you really need to do something about the material. What is the return policy after three months of wear. I'm washing in cold with no fabric softener and hanging up and they are not too tight on me. Love these jeans, but can't spend that much money every 3 months.

21 June 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

We are sorry to hear that the items did not meet your expectations.

We'd like to inform you that FREDDY uses only high quality fabrics. These have a special technology that makes the pants comfortable and bi-elastic. Due to this peculiarity, they can be more fragile than a classic pair of trousers.

We remind you that for any problem or assistance you can contact our customer service.
In this case, it looks like you've purchaed from one of our Distributors, you can contact them here for assistance: https://www.livify.ca/pages/contact-us

Kind regards,
FREDDY TEAM

Rated 5 out of 5 stars

Loving my Freddy Jeans

Loving my Freddy Jeans. Gonna buy myself another! Extremely comfortable, bought medium, I'm a size 10/12.

8 June 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

Thank you for your purchase and for your review!

Kind regards,
FREDDY TEAM

Rated 1 out of 5 stars

Jeans are rambling and the customer service not helping much

They advertise that their jeans are in good fabrics. Wrong. I received a jean that was rambling with missing pieces of fabrics that made the jean very weak. paying close to 100 dollars for a jean not even sewed correctly is a shame. Of course, I sent pictures to them to show the jean. As a compensation, they just asked me to send back the article. Forcing your customers to waste their own time to send you back articles is not right and professional. In this situation, you guys are the wrong ones so you guys need to fix it by sending again the article . Fix my issue and I will fix my review. Constance

8 June 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear Customer,

thank you for your email.

We are sorry about this. FREDDY has always devoted time and resources to controlling the quality of products from the design phase , the choice of models and fabrics until the shipment of the goods to the end user.

As reported on our return policy, we cannot handle replacements but we confirm you that you can request a return by following these instructions and you will be refunded of the item and in this case of the return shipping costs as well: https://www.freddy.com/cee_fr/service-clients/retour/


Kind regards,

Rated 2 out of 5 stars

Quality issues!

I have 8 pairs of WR.UP pants and have to say the quality has declined massively! All my high waist jeans have holes in the crotch on the seams despite them being less than 6 months old. I don't have this issue with the mid rise ones so theres an issue somewhere but the company don't seem bothered so I'll buy my ridiculously expensive jeans elsewhere from now on.

7 June 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear Customer,

thank you for your email.

We are sorry to hear that the item did not meet your expectations.

We'd like to inform you that FREDDY uses only high quality fabrics. These have a special technology that makes the pants comfortable and bi-elastic. Due to this peculiarity, they can be more fragile than a classic pair of trousers.

We remind you that for any problem or assistance you can contact our customer service if you bought from freddy.com or you can contact our distributors.
For your future purchases please report any problems in time and we will give you all the necessary assistance.
We stay at your disposal.

Kind regards,
FREDDY TEAM

Rated 3 out of 5 stars

The products are nice but it takes ages…

The products are nice but it takes ages while they give you your refund after you have sent the item back plus they ignore emails for weeks.

4 June 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

we sincerely apologise for the waiting and confirm you that the reurn is being managed and we forwarded a new request. We apologise for the late reply due to the closure at the beginning of June for bank holidays.

Kind regards
FREDDY TEAM

Rated 5 out of 5 stars

Excellent pants

Excellent pants. My wife loves them. Just miss more in white D.I.W.O. Pro.
Fast shipping.
I highly recommend Freddy.com

27 May 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

Thank you for your purchase and for your review!

Kind regards,
FREDDY TEAM

Rated 1 out of 5 stars

Freddy’s won’t serve my family.

My family and I went to Freddy’s after a softball game and right when we walked in they all were being super rude about us being there. We asked if they were closing soon because they acted like they were closed and they said they were opened for 20 more minutes even though the website says they close at 10 not 9. The dude was really rude and didn’t give us any reasons for closing early. We asked if we can stay and eat or if we should leave. He made it very clear that he didn’t want to serve us so we left.

19 May 2022
Unprompted review
Freddy logo

Reply from Freddy

Hi

we would like to inform you that you wrote a review about FREDDY OFFICIAL STORE (italian jeans and clothing online store) but you were probably referring to a Fast Food Chain that it is not linked to us.

Kind regards,

Rated 5 out of 5 stars

About my 10th pair of Freddy's

About my 10th pair of Freddy's, I used to live in jeans until I tried these awesome trousers, if you haven't tried them you're missing out! ❤️ 💜 ❤️

17 May 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

Thank you for your purchase and for your review!

Kind regards,
FREDDY TEAM

Rated 1 out of 5 stars

I bought the white pvc freddys they…

I bought the white pvc freddys they arrived today tried them on and they are completely see trough even though it says on your add that they ARE NOT SEE TROUGH this is false advertising, also the bottom of them around the ankles are way too wide,do not fit snug to your ankle the way they are supposed to,so disappointed for such an extortionate price!!!

27 April 2022
Unprompted review
Freddy logo

Reply from Freddy

Hi

we are sorry to hear this.
It looks like you've purchased from one of our distributors, please contact them here for assistance: https://freddy.ie/pages/contact-us-1

KInd regards,
FREDDY TEAM

Rated 5 out of 5 stars

Love Freddy

Love Freddy. My favorite trousers and excellent service 👌

27 April 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

Thank you for your purchase and for your review!

Kind regards,
FREDDY TEAM

Rated 1 out of 5 stars

Freddys generic reply

Freddy,
Thanks for your reply. I have sent 2 emails to your customer service team regarding the issue with my jeans. I have not received any response! You have obviously sent the same generic answer on Trustpilot to all the customers with similar complaints to me. 🙁

27 April 2022
Unprompted review
Freddy logo

Reply from Freddy

Hi,

we are sorry to hear this.
It looks like you've purchased from our distributors, please contact them here for assistance, we can request a quick reply: https://freddy.ie/pages/contact-us-1

KInd regards,
FREDDY TEAM

Rated 5 out of 5 stars

Love Freddy Pants

I have now purchased 4 pairs of Freddy trousers and I love, love, love them. My bum has never looked so fantastic. I have seen other reviews saying that the quality is not that good. I can only say I have never had a problem, and do receive fab comments about not only my bum but also about the style.

24 March 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

Thank you for your recent purchase and for your review

Kind regards,
FREDDY TEAM

Rated 1 out of 5 stars

Bad quality for money. …

I purchased my 1st pair of freddys €115.00. I followed care instructions and after a month, 2 holes appeared in the zip and croch area. Freddy ignored my emails ,when I contacted them. Yet they reply in seconds to a sales email. Very disappointed and disgusted with this. I seen them advertised on Ireland AM fashion slot. Will not be taking recommendations from fashion slot again. Too expensive for this quality. Have denim leggings I purchased in dealzs for €8.00, 2 years ago and still wearing them.

19 March 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear Customer,

We are sorry about this. FREDDY has always devoted time and resources to controlling the quality of products from the design phase , the choice of models and fabrics until the shipment of the goods to the end user. In particular, WR.UP fabrics have a special technology that makes the pants comfortable and bi-elastic. Due to this peculiarity, they can be more fragile than a classic pair of trousers.

We remind you tha you can contact our customer service in case of problems.

If you bought from our official distributor you can contact them directly https://freddy.ie/pages/contact-us-1

Kind regards

Rated 1 out of 5 stars

The trousers smelt of damp

The trousers smelt of damp
Stunk my wardrobe out
Washed them 5 times
Still smell

18 March 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear Customer,

We are sorry about this. FREDDY has always devoted time and resources to controlling the quality of products from the design phase , the choice of models and fabrics until the shipment of the goods to the end user.

We remind you tha you can contact our customer service in case of problems.

If you bought from one of our official distributors you can contact them directly.

Kind regards
FREDDY TEAM

Rated 5 out of 5 stars

Great services and Excellent products

Delivery was quite fast and trouble free. Packaging was sufficient and not excessive. The products were of high quality and I like them so much, I went on to make other purchases of different colours of the same products. Payment was also straight forwards. I would totally recommend.

11 March 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer,

Thank you for your recent purchase and for your review

Kind regards,
FREDDY TEAM

Rated 1 out of 5 stars

Absolutely terrible waited 2 weeks for…

Absolutely terrible waited 2 weeks for delivery.Obviously they did not have in stock the style I bought for my wife so substituted another style wrong length with multiple rips.
The rips prompt me to say Freddys is regrettably a rip off!
Waiting for my refund??????
o/no #60050962.

25 February 2022
Unprompted review
Freddy logo

Reply from Freddy

Dear customer

we verified and the ordered pants WRUP1RC008 has decorative frontal rips as shown in the photo on our website.
We remind you that you can ask for a return by following the given instructions.
Don't hesitate to contact our UK team for any problems.

Kind regards
FREDDY TEAM

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