Freak Athlete Reviews 999

Great Service and fast delivery! I am just waiting for a return device, in order to continue buying other complementary parts, but I believe this company Will manage very quickly, as did for the rest of the service. Very pleased! 👍

He who doesn't do anything doesn't make mistakes. People at FreakAthlete try to understand where they messed up and find/offer solutions.

I placed my order a few days ago and forgot to add the bicep attachment. As many of us know, shipping to Hawaii isn’t cheap. I reached out to ask if it could be added, and not only did they respond quickly, but they’re also shipping it to Hawaii free of charge and even including the sit-up attachment as well.
Mahalo, Freak Athlete!

I’m truly impressed with the quality of your customer service.

Excellent customer care and resolutions to a manufacturing issue, extremely recommended this company and it’s way of running business 5stars all the way from start to finish.

Cheers

Ian Lord

Very quick and excellent after sales service.

Had a complaint and the responded instantly and had a solution

I got a ABX bench I didn't see sucha good quality of product for quote a long time. Very solid finish strong and well done.

The customer service was outstanding, they explained to me an issue I had in detail and resolved the issue thoughtfully!

This company has been expedient in their responses to my emails and has mitigated my issue with little to no hassle on my end. They obviously stand by and believe in their products, which I am thoroughly enjoying.

Had questions about the ABX bench build, and got answers a day later that were helpful. Thankful they don't ignore you but actually care to help.

Outstanding customer service. I had an unexpected medical issue which prevented me from using the equipment I bought, and the staff was so understanding and helpful. The service I got was out of this world. I will remember their good will toward me for a long time to come.

I had a very positive experience with Freak Athlete’s customer support.

During the assembly of my Leg Developer attachment, I discovered that several hardware parts were missing, which prevented me from completing the installation. I contacted support with detailed photos and explanations, and their team responded quickly and professionally.

They acknowledged the issue immediately and arranged for a full replacement hardware pack to be shipped to me, even though it had to come from their US warehouse. Communication was clear, helpful, and reassuring throughout the process.

They also took the time to clarify my questions about extra parts included with the equipment, which turned out to belong to other attachments.

Mistakes can happen, but what really matters is how a company handles them — and in this case, the support was excellent. I’m very satisfied with how the situation was resolved.

Recently, I needed a replacement hip pad and reached out expecting a typical “out of warranty” response. Instead, their team responded quickly, treated me with total professionalism, and replaced the part without hassle for free, long after my original purchase.Great customer service experience!

Needed to modify my order and they were prompt and on top of it. Great customer service!

A very mixed experience. Ordered in December, delayed delivery, then arrived in 2 separate boxes on 2 separate days in February. All the online notes and assembly instructions say it is “largely assembled”, “arrives in one box” and “takes less than 15 to assemble”. It did not. It need complete assembly, which took a good 90 minutes (after I contacted them and they sent the “2 box assembly instructions” which are not on their website). so beware if that concerns you. As for the bench itself, having put it together, it is very good quality.

Amazing support , and fast answers!

I had a question about my order so I emailed the company. Someone got back to me right away with a response. They were knowledgeable and helpful.

Amazing customer service experience. Question was answered quickly and thoughtfully. Very happy with the interaction and solidified my decision to do business with this company.