FranklyFlooring&Furniture Reviews 

237
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional product quality and mention that prices are significantly cheaper than alternative options found elsewhere on the market today. Buyers find the online ordering process very easy to navigate while also appreciating the prompt communication and dependable delivery service that arrives right on schedule. However, some people mentioned experiencing frustrating delays with their pending orders alongside a distinct lack of timely updates or responses from customer support. A few reviewers also noted troublesome issues regarding incomplete deliveries, missing items, or packages mistakenly being sent to the wrong address entirely.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting on-time arrivals, prompt... See more

Product

Customers consistently note positive experiences with product, highlighting that items are great quality,... See more

Price

Customers had positive experiences with price, frequently highlighting that costs are very competitive and... See more

Order

Reviewers mention mixed satisfaction regarding their orders, as some consumers found the ordering process... See more

Service

Users describe positive interactions with service, highlighting great communication, fast deliveries, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought this Karndean flooring online. It's a well-known brand, and plenty of other sites were selling it, but the prices at Frankly Flooring were the lowest by far. I received an automatic confirm... See more

Company replied

Rated 5 out of 5 stars

Easy to use website, competitive pricing, and the only place I could find that had stock of both products I needed. Nice personal comms about delivery, which arrived on-time with a helpful delivery d... See more

Company replied

Rated 5 out of 5 stars

we needed a box of Kardean flooring to replace a few existing strips that had been scratched during some kitchen work. We found it in stock here at a great price and and minuscule delivery cost compar... See more

Company replied

Rated 5 out of 5 stars

So please with my order of Karndean Natural Prime oak glue down. The floor isn't down yet but all the boxes are pristine and the batch numbers for all 24 packs match. The price was the best I could fi... See more

Company replied


Company details

  1. Flooring Store
  2. also in
  3. Carpet Store
  4. Decoration and Interior Design Store
  5. Furniture Wholesaler
  6. Home Improvement Store
  7. Wood and Laminate Flooring Supplier

Written by the company

Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(237)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth experience

Easy to order, spoke to Tyler and then ordered online. Delivered via courier on time. Yet to lay, but quality looks good and best on price.

17 March 2025
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

Thank you for the kind review, we hope the install goes well!

Rated 5 out of 5 stars

Good selection

Good selection, very competitive pricing and excellent communications around delivery schedule.

29 January 2025
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

Thank you for the review, its very appreciated! we hope you love your new flooring!

Rated 5 out of 5 stars

Very helpful and quick responses

Very helpful and quick responses. Pleased with the product too.

26 November 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

thank you for the review, we are happy your experience was a positive one and love that your pleased with the flooring!

Rated 5 out of 5 stars

Excellent Experience

I've recently placed two orders with Frankly Flooring and have been very pleased with their service. Many suppliers refuse to deliver to the Highlands but Frankly Flooring managed it in only a few days each time. Excellent price, too. Recommended!

13 January 2025
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

Hi Elizabeth, thanks for the review its really appreciated, being family run and half of our family being from the highlands means we are more than happy to :)

Rated 5 out of 5 stars

Really simple purchase

Really simple purchase. No issues at all. Very happy with the product and service.

3 October 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

thank you for the review, we hope your loving your new floor! ;)

Rated 5 out of 5 stars

highly recommended

After lots of research, they proved to be the cheapest for what I was looking for. Great website, easy to order and fast delivery. Would def use again

31 October 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

Hi Alex, thanks for the review, all good to hear. We hope you love your new flooring!

Rated 5 out of 5 stars

Service and response was generally very…

Service and response was generally very good and they promptly provided a refund when the order was out of stock. This encouraged me to place a further order. Communication was very good

20 September 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

Hi Andrew, many thanks for the review, we hope you love your new flooring!

Rated 2 out of 5 stars

Bit of a mixed review

Bit of a mixed review. I had an issue where I had three rooms in my house fitted with Hickory Pepercorn LVT. The floor colour of the Hickory Peppercorn LVT had been changed slightly by Kardean and when I asked about returning or exchanging the floor was told there’s a 30% restocking fee. Spoke to Kardean who were not interested and Frankley were not interested either stating there’s Kardeans policy. One room cost approximately £1450 so 30% to take a floor back is really excessive.

19 September 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

Hi Simon,
we are sorry you feel this way, but unfortunately can not help our supplier terms. this is all in our terms and conditions. Terms and conditions are not something we rigidly stick to, unless which we absolutely have to which in this case we did. the supplier will not waver there restocking fee and being a small family run business we simply cant afford to take the hit in these instances.

Rated 5 out of 5 stars

I Would recommend this company

I Would recommend this company, great prices, and the staff very helpful.
Good selection of flooring and fast delivery times.
Keeps you updated regarding your order.

10 October 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

Hi Rosemary, thank your for your business and kind review. We hope you love your new floor!

Rated 5 out of 5 stars

Beautiful flooring quick efficient…

Beautiful flooring quick efficient delivery + driver exceptional A*

29 October 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

Hi Carole, thank you for the review, we hope your loving your new floor! ;)

Rated 5 out of 5 stars

Absolutely amazing.

Absolutely amazing.
Price is always a consideration when making a large purchase and at the time these guys were cheapest by quite a margin.
I was skeptical as there were not so many reviews although they were positive.
I took the plunge and bought the Karndean flooring and then hoped for the best.
I needn't of worried they were superb, I was kept well informed via email, a courier contacted me within 48hrs and my flooring was delivered to Cornwall very well packaged and in perfect condition.
I will definitely return to Frankly Flooring in the future.
Thank you.

10 October 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

Hi Clay, thanks for the lovely review! enjoy your new floor :)

Rated 5 out of 5 stars

Just the job

Great price, easy ordering and good communication from Simon with delivery made on the date indicated.

14 November 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

Thank you for the review, we hope you love your new floor!

Rated 5 out of 5 stars

Knowledgeable sales staff

Tyler was very knowledgeable, quick to respond and very helpful- would absolutely recommend!

30 September 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

Hi Hannah

thank you for the review, we really appreciate it and hope you love your new flooring! :)

Rated 5 out of 5 stars

Great service and Great product

Great product, came on time, unfortunately the carrier was not good and did not communicate properly as they said they would, but that was not franklyflooring fault. Great price and service from yourselves 👍

20 September 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

Hi Les,

Thank you for your review its much appreciated, and sorry that the couriers communication was not as expected we have taken that on board. we hope you love your new flooring! :)

Rated 5 out of 5 stars

Easy to deal with with fast efficient…

Easy to deal with with fast efficient service and carpet looks great

20 September 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

We’re really glad everything was smooth and efficient for you — and even happier to hear your carpet looks great! We appreciate you choosing us and hope to help again in the future.

Rated 5 out of 5 stars

Sometimes a great price and great service is possible ……

Ordered Karndean and it’s fair to say that the prices out there are hugely variable and I was a little concerned about using on online only retailer. Did all of the checks I could and decided to place the order and from there have never looked back. Greats comms from Tyler acknowledging the order right through to delivery. Through no fault of Frankly Flooring a little bit of damage to one of the adhesives from the haulier ….. no problem for Tyler, responded immediately and we resolved. 1st experience and would highly recommend.

18 September 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

Thank you so much for taking the time to leave such a detailed and kind review!

We completely understand the hesitation that can come with ordering from an online-only retailer, so we're really glad you took a chance on us — and even more pleased to hear that your experience was such a positive one.

Rated 5 out of 5 stars

Good price and delivered when the sales…

Good price and delivered when the sales lad said so no problems
Not fitted yet so cant comment on product also delivery driver refused to take large wooden pallet back with him so stuck with that now😳

16 September 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

Hi Dave,
thank you for your review, we're pleased you were happy with the over all experience, I'm sure you will love the floor once fitted! apologies about the pallet, we use an external company for this who don't take them back sadly.

Rated 5 out of 5 stars

Good price and service

Good price and delivery was as scheduled. The Karndean flooring looks amazing. Tyler was very helpful with ideas for the extra boxes of flooring and the return process was very smooth. Will definitely buy from these guys again.

2 September 2024
Unprompted review
FranklyFlooring&Furniture logo

Reply from FranklyFlooring&Furniture

We’re really pleased to hear everything went to plan — from pricing and delivery to how amazing your Karndean flooring looks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look