After my last review of this company I received a response from them asking me to call to try and resolve this issue. I did call them back and there was no attempt to resolve anything. They just wan... See more
Company replied
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See what reviewers are saying
Everything I need assistance/ run into a snag I call. There are very few promos and always seems to be a non existent wait time to speak to an actual agent. They have resolved any and every issue I ha... See more
Company replied
The service is wonderful. They are very helpful and give facts and clarity. The one creditor keeps telling untruths but Franklinlegal still keeps it honest with me and i appreciate that.
Company replied
Franklin Legal Group has been very easy to work with. I had creditors constantly calling and harassing me. Some even threatened to sue me!! I was dealing with so much stress that I had trouble sleepin... See more
Company details
Contact info
3186 Vista Way, Suite 303, 92056, Oceanside, United States
- 888-392-9108
- customercare@franklinlegalgroup.com
- franklinlegalgroup.com
4.4
Excellent
24 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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16 April 2026
Reply from Franklin Legal Group
Hello! We're happy for your success with our Firm. Thank you for sharing! Have a great day :)
After my last review of this company I…
After my last review of this company I received a response from them asking me to call to try and resolve this issue. I did call them back and there was no attempt to resolve anything. They just wanted to explain what happened. The money was in my account to resolve these creditors and they just did not do it as promised. BE CAREFUL BEFORE SIGNING WITH THEM. Always check other options.
16 April 2026
Unprompted review
Reply from Franklin Legal Group
Hi Peggy - We’re sorry that our explanation and the final outcome did not meet your expectations. We strive to carry out our responsibilities to the highest standard, in accordance with the terms outlined in our Client Agreement.
That said, we recognize that results can vary, and perspectives on those results may differ. We regret that your experience did not reflect the level of satisfaction many of our other clients have had.
Thank you for your feedback, and we wish you all the best moving forward.
Made settlement with credit companies…
Made settlement with credit companies less stressful and payment remaining the same throughout process
13 April 2026
Reply from Franklin Legal Group
Hello! Glad to hear it! Thanks so much for the shout out and have a fantastic week! :)
My experience was great
My experience was great
I was very happy to hear that they could do this for me.
10 April 2026
Reply from Franklin Legal Group
Howdy Linda! Thanks for the review! Have a great weekend :)
The service representative was quick…
The service representative was quick and very professional.
9 April 2026
Reply from Franklin Legal Group
Hello William! So happy we could be of assistance! Thanks for taking the time to share about your experience with Franklin Legal Group :)
Knowledgeable
The agent was able to answer and clarify some questions that I had regarding the information for my first settlement.
5 April 2026
Reply from Franklin Legal Group
Hello Laurie! Your program is off to a great start! Thanks for the positive feedback! Have a wonderful week :)
This service is awesome!!
The service is wonderful. They are very helpful and give facts and clarity. The one creditor keeps telling untruths but Franklinlegal still keeps it honest with me and i appreciate that.
2 April 2026
Unprompted review
Reply from Franklin Legal Group
Hi Julia! Thank you for the compliments! We always try to keep it real :)
Real Customer Service
Everything I need assistance/ run into a snag I call. There are very few promos and always seems to be a non existent wait time to speak to an actual agent. They have resolved any and every issue I have presented to them!
17 March 2026
Reply from Franklin Legal Group
Hello Danielle!! We try to be problem solvers! :)
Franklin legal group is great at what…
Franklin legal group is great at what they do and very helpful everytime I’ve had to call them. Thanks Franklin legal for everything!
10 March 2026
Reply from Franklin Legal Group
Hi Matt!! You are most welcome! Thanks for the shout out :)
Was fast and easy and the women was…
Was fast and easy and the women was very nice was a great experience
9 March 2026
Reply from Franklin Legal Group
Hi Tina! We thank you for sharing these comments! We're always happy to assist you :)
I am truly grateful for your help
I'm truly grateful for your help and knowledge in helping me with this account you are a blessing and I appreciate your support
9 March 2026
Reply from Franklin Legal Group
Thank you for the review! We appreciate YOU! Have a wonderful week!
Franklin Legal Group is a wonderful…
Franklin Legal Group is a wonderful company. They help you get started with your journey on getting a new start. The staff is very helpful and always there when you need them.
5 March 2026
Reply from Franklin Legal Group
Hello Darlene! Thank you for taking the time to share these kind words! We enjoy working with you! Have a super day :)
Very happy with this company
I have been with them for 2 years and I'm very happy with them. I'm almost done with all my accounts.They are very helpful and quick with settling my accounts.They kept me up to date with everything. I'll recommend this company to family and friends if they ever need help
3 March 2026
Reply from Franklin Legal Group
Hi Diane!! Thank you for the praise! We're so excited to be helping you along your journey! Have a fun day :)
Awesome to talk to answers all…
Awesome to talk to answers all questions properly genuinely nice people
26 February 2026
Reply from Franklin Legal Group
Hi Susan! Fantastic! We're looking forward to our next communication with you! Have a fun Thursday! :)
New beginnings
By Franklin Legal Group helping with my financial situation when I was down and out at the time in my life.
24 February 2026
Reply from Franklin Legal Group
Hi there! We truly enjoying helping you in your time of need! Thanks for sharing and take care :)
Reply from Franklin Legal Group
Hi Jullet!! Thank you for posting this feedback! We really appreciate it! Have a wonderful day :)
Very friendly informative
Very friendly informative. Always there when I had questions.
20 February 2026
Reply from Franklin Legal Group
Hello! Thank you so much for taking time out of your busy schedule to share about your experience with Franklin Legal Group! Take care :)
The lady that helped me out (Shannon) Was very polite and respectful and she answered my questions that I asked her and she was a very sweet down to earth lady. And the Company has been very good!
The lady (Shannon) that helped me out was very nice and sweet! She took her time while she was talking to me. I have nothing but great positive comments for Shannon!
18 February 2026
Reply from Franklin Legal Group
Hello Aaron! Thanks for taking the time to share about your experience with Franklin Legal Group! Have a fun day :)
Reply from Franklin Legal Group
Hi Twanda!! Thanks for the shout out! Have a fun day :)
Great customer service
Every time I have called the company, they are always polite and professional. They always listen to what I have to say and are so helpful in getting my issues resolved to my satisfaction. I would definitely recommend them to anyone who needs help with any financial issues.
16 February 2026
Reply from Franklin Legal Group
Hi Cynthia! Thanks so much for taking the time to share about your experience with Franklin Legal Group! We enjoy working with you :)
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