I ordered some towels on 21st February (n. 100010000184*). I have been a customer for more than 15 years and I enjoy the superior quality of the product. The towels arrived within a couple of day... See more
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I don't speak French. May I suggest adding an English translation in asking for reactions to your service or products? This way you will receive comments from more customers. The website will also att... See more
The bedsheet set ORIGINEL in colour BRONZE (5 items) arrived promptly and was well packed. There is a visible colour difference between the duvet cover and the pillow cases. The linen fabric has s... See more
Took some time to complete checkout at delivery step (delivery to EU country). Not so straightforward. Order was processed smoothly with fast delivery. Good quality product, attractive price, everyb... See more
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Yves Delorme est la marque de linge de maison de luxe française présente à l'international. Yves Delorme allie la Poésie, l'Audace, l'Excellence, le Savoir-faire et la préservation de la Nature dans un concept de la Maison Consciente
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4.2
Great
2K reviews
Replied to 59% of negative reviews
Typically replies within 1 month
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Still Awaiting Meaningful Resolution Yves Delorme
Latest Update:
Thank you for your public response. My concern does not relate to the Europe/France website, but to a United States purchase and the subsequent absence of any response to repeated outreach through Yves Delorme’s U.S. customer service channels, the New York store, and senior leadership.
Having received no acknowledgment through those avenues, I turned to Trustpilot simply in the hope of establishing contact.
Should you wish to assist, I would be grateful for the name or direct details of someone empowered to review the matter properly.
Further Update:
Despite additional time having passed since my last update, Yves Delorme has still offered no acknowledgment or reply of any kind.
In the interim, companies entirely unrelated to the matter have managed to respond with courtesy and professionalism, which only underscores the contrast.
As someone who once thought highly of the brand, I find this continued silence more disappointing than the original issue itself.
Post #2:
Since my original review, I have contacted Yves Delorme multiple times, including outreach to customer service, the New York store, and senior leadership.
To date, I have received no response whatsoever—not even an acknowledgment.
I would still welcome the opportunity to resolve this directly; however, there appears to be no effective mechanism within the company for doing so.
15 March 2026
Unprompted review
Reply from Yves Delorme France
Dear Customer,
Thank you for taking the time to share your feedback, and we are truly sorry to read about your experience and the lack of response you mention. We fully understand your disappointment.
After reviewing your message, it appears that your request concerns a purchase and contacts made outside of our Yves Delorme Europe/France website, which is the scope of this page.
To ensure your situation is properly handled, we invite you to contact us by email so we can forward your request to the appropriate customer service team and help facilitate a response.
As this review does not relate to this specific service, we kindly ask if you would consider removing it once your request has been redirected.
We remain at your disposal and will gladly assist you further.
Yves Delorme Team
Great product and communication
Great product and communication. The delivery was a little bit slow and took look but the rest was awesome.
6 January 2026
Reply from Yves Delorme France
Thank you for taking the time to share your feedback. We’re delighted to hear that you appreciated the quality of the product and the communication with our team.
We’re sorry that the delivery took a little longer than expected. In some cases, items may be shipped from different locations, which can occasionally extend the preparation time.
We’re glad to know that the rest of your experience met your expectations, and your satisfaction truly means a lot to us.
Please don’t hesitate to reach out if we can assist you with anything in the future.
The Yves Delorme Team
Reply from Yves Delorme France
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you find the collection beautiful and soft.
We hope you will continue to enjoy your products and remain at your disposal should you need any assistance.
The Yves Delorme team
Order 100010000184*, towels perfect as usual
I ordered some towels on 21st February (n. 100010000184*). I have been a customer for more than 15 years and I enjoy the superior quality of the product.
The towels arrived within a couple of days, individually wrapped. The color I choose is perfect, and the quality top as usual. One of the best brands on the market, these towels can last ages with proper washing and drying.
Will definitely buy again.
21 February 2026
Reply from Yves Delorme France
Thank you very much for taking the time to share your experience and for your loyalty over the past 15 years.
We are truly delighted to know that your order arrived quickly and that the towels meet your expectations in terms of color and quality. Your kind words about the durability and excellence of our products mean a great deal to us.
It is always a pleasure to accompany you with our collections, and we sincerely appreciate your continued trust.
Please do not hesitate to reach out if we can assist you with anything in the future.
The Yves Delorme team
Reply from Yves Delorme France
Thank you very much for your kind feedback.
We are delighted to hear that you had such a positive experience and that our service met your expectations.
Your satisfaction is very important to us, and it is always a pleasure to know that our customers feel well taken care of.
Kind regards,
The Yves Delorme Team
Love the quality of these sheets.
Love the quality of these sheets.. have some in France for 12 years
Arrived on time .. very efficient
28 January 2026
Reply from Yves Delorme France
Thank you very much for taking the time to share your experience.
We are delighted to hear that you have trusted the quality of our sheets for so many years and that they continue to meet your expectations.
It is also wonderful to know that your recent order arrived on time and that everything went smoothly.
Your loyalty means a great deal to us, and we truly appreciate your continued trust.
We remain at your disposal and hope to accompany you again very soon.
Kind regards,
The Yves Delorme Team
Took some time to complete checkout at…
Took some time to complete checkout at delivery step (delivery to EU country). Not so straightforward.
Order was processed smoothly with fast delivery. Good quality product, attractive price, everybody is happy.
25 January 2026
Everything was perfect- excellent…
Everything was perfect- excellent quality, speedy delivery and necessary support. Thanks
5 January 2026
There has been no follow-up since my…
There has been no follow-up since my purchase. Granted, it was the holidays, but it’s been a while now and there is still no update on my order.
27 December 2025
A brand that fails to stand behind its own promises
On December 14, I placed an order with Yves Delorme, explicitly selecting and paying for express delivery, despite the order qualifying for free shipping. The purchase was intended as a Christmas gift, and even standard delivery should reasonably have arrived on time within the EU, but I chose express delivery to be safe.
It quickly became clear that the order would not arrive before Christmas, at which point I contacted customer service. The response I received was: this is not our responsibility; the delay is the carrier’s fault.
This is where the experience truly failed.
My contractual relationship is with Yves Delorme, not the delivery company. I paid Yves Delorme for a clearly advertised express shipping service that was not delivered. Shifting responsibility to a subcontractor, offering no solution, no compensation, and no ownership of the issue is not acceptable and certainly not consistent with how a premium brand should operate.
I clearly stated this in my last email and requested a resolution. That message was sent 4 days ago and has received no response.
As of December 29, the order still has not arrived. No refund of the express shipping, no goodwill gesture, no attempt to make the situation right — just silence.
This is the first time I have experienced such a lack of accountability from a brand positioning itself as high-end. A premium price should come with premium service, especially when things go wrong. Unfortunately, this experience delivered neither.
29 December 2025
Unprompted review
Everything was exactly what I expected.
Everything was exactly what I expected.
Good fabrics, perfect measures and delivey on time.
Thank you for your honesty.
26 November 2025
Reply from Yves Delorme France
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that everything met your expectations, from the fabric quality to the fit and delivery timing.
Your satisfaction is the best reward for our teams.
Thank you as well for your trust and kind words about our transparency.
The Yves Delorme team
Reply from Yves Delorme France
Thank you for taking the time to share your feedback with us.
We must admit that your comment is a little unclear to us, and we would love to better understand your experience.
Your satisfaction is very important, and your insights help us continue to improve our service and products.
If there is something specific that did not fully meet your expectations, our customer service team is at your disposal.
Please feel free to contact us so we can assist you and provide a suitable solution.
We hope to have the opportunity to fully satisfy you in the future.
the product is perfect but the delivery…
the product is perfect but the delivery by Chronopost who use DPD in Portugal was a mess and involved many exchanges of emails and a delay of 10 days while the item was stuck in the local depot, when they had all my contact details and phone number
3 November 2025
Yves Delorme Recommendation
My experience with Yves Delorme was wonderful: The shopping process was fast, so was the delivery.
I ordered 2 towels: the quality is impressive. I am very happy with my purchase and I am already planning on visiting the website soon.
17 October 2025
Reply from Yves Delorme France
Dear customer,
Thank you very much for your kind message! We are delighted to know that your shopping experience with us was smooth and that you are pleased with the quality of our towels.
We truly appreciate your trust and look forward to welcoming you again soon on our website.
Best regards,
The Yves Delorme Team
Reply from Yves Delorme France
Dear customer,
Thank you very much for your kind feedback.
We’re delighted to hear that you find your pillow very comfortable — your satisfaction is our greatest reward.
We hope to see you again soon on our website.
Best regards,
The Yves Delorme team
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