Foxy Locks Hair Extensions Reviews 

Absolutely love my foxy locks.
I’ve been buying since 2021, never had any issues. The hair is amazing quality. I purchased a hanger for my ponytail extensions & a protective bag which is so useful to transport when I’m going away.

I’m always chuffed with FL & they last me ages

Always 5 star customer service and top quality hair

I purchased clip-in hair extensions from Foxy Locks and had them professionally installed as an LA weave. Despite paying for professional fitting and a haircut to blend the extensions, the quality of the hair is shockingly poor. The extensions do not hold a curl, fall flat within an hour (even with hairspray), and tangle easily—making me seriously doubt they are 100% human hair as advertised.

When I contacted their customer service to raise my concerns, I was met with dismissive responses. They repeatedly focused on the fact that I had the extensions installed as a weave, which apparently voids any refund or replacement—even though this has no bearing on the quality of the hair itself. This “terms and conditions” loophole seems to be their way of avoiding accountability for selling substandard products.

What’s more concerning is that they never suggested performing a strand test to confirm whether the hair is real, authentic, or a blend of synthetic fibers—something that could easily prove my concerns. This lack of action makes me suspect the extensions may not be 100% human hair, despite their claims. For a product that was supposedly priced at £500 before a sale, this is deeply disappointing.

I’ve been using hair extensions for over 15 years and can confidently say that these are the worst I’ve ever purchased. Despite requesting escalation, the issue was not resolved, and the vague offer of “advice” if I provided photos felt like a way to placate rather than help.

If you’re considering buying from Foxy Locks, think twice. They sell products that don’t match the description, dismiss legitimate complaints, and fail to take accountability. Don’t waste your money here.

Unfortunately Poor quality product lasting only 2 weeks

I wrote a review previously and would like to emphasise it, as now I have an update after engaging with their customer service team.

I really wanted to love this product, but the quality was a huge letdown. Despite following all the care instructions—no heat, using their branded hair oil, and the recommended shampoo and conditioner—the hair went incredibly frizzy after just three weeks. By the fourth week, it was completely unusable. I asked a couple of professionals and they both confirmed it's just a blend of synthetic fibers.

It’s a shame because the hair was expensive, and I really thought I was investing in something premium. I now feel like I’ve been scammed on the quality, especially when the same money could have gotten me hair from a local braiding shop that would last just as long—if not longer.

When I raised this issue with their customer service, it was completely ignored.

Eventually, Josie from their team claimed, "our outlet hair is lower quality.'

...

This completely contradicts what I was told on their live chat prior to purchasing, where I was assured that the outlet hair would be the same quality.

This just goes to show that the site is deceptive—selling cheap hair and trying to dress it up as premium.

The discount prices are still overpriced for the quality they offer, and I wouldn’t recommend anyone spend their money here.

Save yourself the disappointment and buy hair from a local braiding shop. You’ll get the same (if not better) quality for a fraction of the price.

Very happy about the quality of the product. Color match is just perfect! Thank you so much. Buying not the first time.

I love these extensions!!! So thick and full. Great quality

Every time I order a pair of extensions from foxy locks, they last me at least 2 years. They're soft, thick and shiny. I style them all different types of ways. I haven't received this order yet, however I have ordered at least 5 pairs from foxylocks over the years and I am familiar with the quality of the extensions, I'm excited to get these in the mail and I'm hoping the quality is the same or even better if possible

Excellent quality and discounts so everyone can enjoy a bit of Luxury.

Am excited with my new hair.

Lovely item. Better than expected! Super soft, good texture.

Customer service from Josie was honestly the best customer service. I had an issue in that I didn't realise I had placed an invisible extensions pre-order. I needed the extensions on time and Josie was so prompt with the replies and was able to amend my order and I got my extensions the very next day. I've been using foxy locks for years and absolutely love them. Always the best quality. Haven't worn the new ones yet but I'm so excited to.

I had been wanting some foxy locks extensions since I was 14 watching Imogen on YouTube!!! I ordered a pair for next day delivery ready for a surprise trip my boyfriend was taking me on. However, there was a technical issue that meant my order wasn’t dispatched for a couple of days. Tegan was so helpful and personally saw to the dispatch of my order so I got them in time. And I’m so grateful that she did as my boyfriend proposed whilst we were away! So I had incredible hair for the photos!

Avoid pre order items, unless you're prepared to wait for weeks to receive them.
After several exchange of emails and assurances that the extensions were imminently due to arrive; no joy.
Today eventually, three months later it turns up £90 for one weave strip!
Certainly not value for money and appalling customer service!
I would not recommend.

Judging by other customers experience re complaints, I'm pretty sure this review will be archived by the company, or receive a generated reply.
I would however, remind those responsible of their duty under the sale of goods act.

Ordered extensions from their website with next day delivery for invisible extensions.. unfortunately the order didn’t arrive and I contacted them for them to tell me it is a pre order item. I checked the website and in VERY small writing on the photo of the product it states “pre order” on a very small box on the image of the extensions. Cancelled the order as I asked why they allow next day delivery for a pre ordered item that isn’t very well advertised. Clip hair have much cheaper and just as good quality extensions for almost half the price! Excited to receive them tomorrow instead, oh and to add I now have to wait a whole week for a refund

I purchased Chestnut Luxurious 26" Silk Seamless Clip In Hair Extensions 300g for £175 from the outlet.

I was shocked at what I received. Please heed all the other bad reviews and don't buy from this company. I bought some samples first to get my colour match and the sample hair was so healthy, nothing like what I was sent for my big purchase! I tried to work with it as I've been waiting to get some good clip in hair extensions for a while. I tried my salon products which made it slightly better, but once you wear the hair it looks like dreadlocks, it gets so matted. Like Hagrid as another user has described. I actually think the hair is from an animal or mixed, as I've never known human hair to act like this. I've had damaged hair when I was younger and it didn't mat like this.

I emailed them and this is the response I got:

'Hi
Thank you for your email.

I am very sorry but unfortunately as stated on the website outlet item's are a final sale and are non returnable, it is stated that these are old quality discontinued stock so the quality and lifespan will be lower than our current regular stock such as our samples. We can recommend selling these on via sites such as Vinted or eBay. These shouldn't be damaged as these are all brand new set's that haven't been used they are just our old quality stock, if you would like to send me some photos/videos of the problems you are experiencing then I can try my best and would love to help you with this and give you some advice.

I look forward to hearing from you.

Kind regards,

Tegan'

They will breach your consumer rights, the hair I bought was described as 'luxurious' but now they are openly admitting it's low quality.

I have reported to Citizens Advice and trading standards and I suggest you do too. They need closing down!

I've asked for proof that they use human hair and they didn't send it.
They think their policies over rule the 2015 consumer rights act and won't let me create a return as it is a 'final sale' which isn't even a thing in the UK due to the consumer protections in place.

They had the audacity to tell me to sell the hair on a marketplace. Just because you're okay scamming people out of their hard earned cash doesn't mean I am!

UPDATE:

Trying to remove my review even though they know exactly who I am!

UPDATE:

How can you respond and say there was nothing wrong with the hair! It even had knots and bits of glue in it. It's so damaged and it matts into dreadlocks. You can't over rule my consumer rights. You've been reported to trading standards, hope everyone else that has been scammed by you does the same and you're closed down.

UPDATE 2:

I returned the hair and I've had not correspondence from them at all. Probably post it out to another another customer.

Hair quality is rubbish, as if it’s fake and synthetic, I was charged to return my order and they charged me more than what they should take to cover return fee, avoid at all costs

I'm literally obsessed with my clip in extensions! What a brilliant company to have purchased from! Free next day delivery (on a Saturday!), brilliant colour matching, and the extensions are just on another level. Total game changer to my past experiences with clip ins. 1000% would do business here again! Thank you so much! 😊

Lovely extensions look very nice and natural and thick on the ends been ordering from this company for 4 years now and has always had amazing quality

Beautiful soft quality and affordable!

Impressed with the shampoo and conditioner makes my hair really soft ❤️❤️❤️

The customer service I have received is honestly the best. She was compassionate and incredibly helpful!