Foxtel Reviews 288

Horrible company and workers, did not fix my tv curry’s send them out to me.

Horrible disconnection experience. Pushy salespeople trying to get you to stay and won't take no for an answer. Get with the times and provide an online cancellation process.

Terrible, can't even log onto the TV guide plus the cost. Absolutely ridiculous.

The worst customer experience you will ever get. Everything is outsourced overseas so everyone you speak with won’t help and you just get passed around. Wrote to the complaints department and they just transferred me without helping or resolving anything. Appalling service always from Foxtel as a long term customer. I don’t understand how they keep getting away with such appalling service

Honestly do not go there. There is much better value subscribing to Netflix and Prime and so much cheaper. Foxtel is just old repeats and nothing new. Now the next fun bit your subscription will go up with out your knowledge . And when you try to cancel the whole system is designed so you give up . They will also continue to harass you after yo leave. The most unethical company

I have been reviewing Binge and Kayo
For Binge monthly $22 has everything I watch and for sport Kayo $25.00 a month
Total price is $47.00 a month more affordable for me. Under a $100.00
Foxtel have less and is expensive
Thinking time for a change

Hi,
I rang Foxtel head office this afternoon to cancel my account.
The Foxtel customer service officer offered me a cheaper deal. She proceeded to say she doesn’t want a 0 rating which Foxtel must give their workers when customers wish yo leave their service. I was horrified. She still tried to convince me in staying however given her comment, I was more determined to go through and cancel my account. Not good customer service - the customer is always right. I will go a Google Review.

Foxtel is the worst service I have ever dealt with. Not able to speak to anybody locally. I had a pay run of 400 people to pay. They advise in Manila call centre they will have someone call me tomorrow
This is not the first time. So many times the system drops out with no warning or back up to their customers. It is absolutely appalling I don’t know how they are still in business. At this rate not for much longer looking at the reviews!

I had a Foxtel Dish and TV installation on 18 October and a follow-up check on 23 October. The job was done by Van An and he was excellent to deal with, highly professional and did a great job. He also provided me with very helpful information on operating the remote control and the options available.

Foxtel has worst customer relations we have ever had .
7 weeks for technician and then no show.Compared to other providers overly expensive

30 Coins season 3 on Netflix, thanks Fuxtel. BEIN Sports gone, no Championship, Bundesliga, Serie A, Ligue Un, La Liga went to SaTAN last year...thanks for providing less while you steal my money, Fuxtel.

Over 2 days ago I asked to have to My Foxtel moved to a new location been with them for over 20 yrs I was treated horrible.problem never got solved the price kept going up they really need to get there act together!!! Taken away MTV I truly can say there's really nothing on their anymore!!! But there customer service is horrible who does that hangs up on a customer... still not resolved ..oh I found I got a bonus which was muti screen wow 😳 also HD sports which is useless..I'm only into NBA basketball 🏀 which hasn't started yet ... usually they would give me half price for this but no nothing very upsetting !!! I'm lawyer I going Start a class action against them looking at all the Reviews it definitely against the law in what they are doing!!! First all I have Submitted a letter to ACCC to investigate all concerns everyone is facing Next step is lawsuit for miss leading customer ...just like NRMA as just be find over 40 million plus for misleading customers ...gee whiz what crazy world we live in

Incessant advertising of Sky news. Blatant misinformation and hateful propaganda. Everything you would expect from Rupert Murdoch.

Why did Foxtel remove my sports package after 20 years and it is paid up 5 weeks of utter chaos and now they cancel it for no reason when no one is at Foxtel to reinstate it after there mistake

These customer reps are a headache. They rather go around the bush than being straightforward.

5 weeks trying to resolve a problem with one of 3 iq boxes we have. Non English speaking agents makes it a nightmare in communication when trying to follow directions sounding like gibberish. I have had new cables posted out a replacement iq box posted out and hours talking to people that just want to try to fault find by phone. They are now posting a 2nd iq box

The Foxtel streaming service is the biggest piece of technology JUNK ever created. I cannot switch the TV on with out an error message and having to reboot the TV…it is never easy and straight forward. I cannot sit and watch a show without and error message or having to reboot the TV 1000 times. Their technical support is dreadful just like their streaming service.

20 years and I decided that with all the streaming services around I don't need Foxtel anymore. I was offered all types of deals to stay with them and even reduced my package to $35 a month with 6 free movies and I could gift this package if I didn't want it, but in seems no one in my family wanted it either for the same reason. I notified them before my renewal period and several times over the phone ( they must have these recordings) that I don't want to renewal in August and even returned the box and yet they still charged me another month at $42.00 on the 16th August. they go all out not to get you to cancel.Now I'm disgusted with Foxtel customer service and support and is this how you treat a platinum customer is so disappointing. Now I'm telling everyone I know they don't need it as Binge is cheaper if they don't want the sports part of the foxtel package

I was hospitalised for emergency surgery and had full intentions of cancelling during the trial period but ended up unable to do so in hospital for 5 days. I reached out to foxtel and explained the situation and they refused to do anything about it and refund me. The movie selection is very poor for the price you pay and it's disappointing that they wouldn't consider my circumstances. There are much better streaming services out there that are a quarter of the price and that are much more understanding and flexible with refunds and billing. I won't ever sign up for Foxtel again and will be sure to warn others not to also.

Foxtel is getting very stingy at putting new movies on at the first of every month.. also a lot of the rentals are very old movies which you can get on other cable sights for free! Every month I use to look forward to the new movies that came on but now they are poorly selected and very few! I'm a horror fan and there are hardly any new movies in the last few months! The only reason we keep it going is because my husband likes his sports!