Foxtel Reviews 288

Foxtel rubbish service - Look elsewhereBeen with Foxtel for 13years. Went on holiday for 5 weeks came back to find my subscription limited. I hadn't paid my bill for 1 MONTH. 13 Years never a late payment. Only month I missed. Loyalty doesn't matter anymore. Money matters. Your just another sucker payer ro Foxtel that's all.

If I could give no stars I would do that on the service I have received on a new broadband & IQ connection.
1. IQ box not delivered, I chased up, incorrect label by them
2. Modem returned to sender, I chased up, incorrect label again
3. Modem resent to address, not delivered had to go to PO to collect
4. Starting setting up modem 3 days ago & no internet connection.
5. During this time given a Case Manager who never calls only emails
6. Have made numerous daily 1hr calls & get run around & say I need case manager (who never calls)
7. Still waiting to connect so have no internet, no Foxtel & minimal stations on tv but worst of all unable to work from home.
8. Received an email just now saying sorry to see you disconnecting we will be sending a final account shortly, back on the phone to Foxtel who again refers me to the case manager.
9. FOXTEL your service (or lack of) is totally unacceptable.

I have never experienced such poor customer service as I have with Foxtel internet. I’ve had to call them three times, only to be hung up on after explaining my issue and placed on hold indefinitely until the calls dropped. The lack of professionalism is astounding.

It gets worse when following up on technician visits. After being told a technician would come to resolve the issue between 8am and 5pm. I found out later that they marked it “resolved” without any visit. This is unacceptable—especially when I took a day off work to wait for them.

Adding to the frustration, if the account holder is overseas and unable to receive a verification code on their phone, Foxtel has no alternative way of verifying nominated users on the account. This makes it impossible to manage the account or resolve any issues if you don’t have access to the registered mobile.

Even with a case manager assigned, there is no direct way to contact them. Even if you call technical support, they can’t transfer me to the case manager, making it pointless.

On top of all that, agents don’t bother reading the notes or understanding the issue. They seem to follow a script, regardless of what the actual problem is, leaving me repeatedly explaining myself with no real solution offered.

Overall, Foxtel’s customer service is shockingly inefficient and makes handling any issue a nightmare. I expected better support for such a basic service.

Pathetic company that constantly offers new customers cheap package deals whilst charging their loyal existing customers premium prices.

How are they allowed to do this. I spent 30 mins on phone to cancel service. First of all the lady sounded she was in a foreign country. There was so much background noise. She kept silencing the call. When she wanted to talk to me about keeping the service for reduced fee, there was no interruptions or noise! In the end receiving a code for return of FOXTEL equipment was like drawing teeth.

I am contacting the TIO [Telecommunication Industry Ombudsman] tomorrow to make an official complaint. I suggest everyone else who has commented below and has had similar experiences with Foxtel do the same.
Lying Customer Service of the worst kind!!!!!I rang and cancelled my subscription with Foxtel after 12 years membership. I was told that the cancellation was all done but I would have service (which I had already paid for) up until the 28th of this month (October) when all services would be cancelled. Instead they have continued to bill me through direct debit at the end of the month even though I was assured the service had been cancelled and I received a sms today giving me details of how to return the box - as my service had been cancelled. I will now have to try and follow up with this deceitful organisation by phone as I can't log-in to my online account because (I can only assume) it has been closed. I am so sick and tired of dealing with deceitful corporations such as Foxtel.
I am contacting the TIO [Telecommunication Industry Ombudsman] tomorrow to make an official complaint. I suggest everyone else who has commented below and has had similar experiences with Foxtel do the same.

Thievery behaviour... they steal money form your bank account then can't deliver a service, not one channel on demand can buffer more than 5 seconds...I'm on a 250/100 connection and support can't deal with why. Low and behold live TV is OK...they're that inept I bet they have a PC in an office somewhere spinning up a HDD for thousands of customers... Only reason why

If you could give zero stars I would, the worst organisation, cancelled after speaking to a foreign call centre who tried to convince me that I still should pay $140 a month for satellite after having to unplug the satellite and use Ethernet which is comparable with Foxtel now as the satellite was not working and a tech could not fix for at least 3 months - Foxtel now another complete rip off a product

Recently had to cancel my account after nearly 3 years as I had lost my job. It took me 20minutes & speaking to 3 people tom finally do this! they did not want to lose their monthly fee right or wrong! So my account will be closed in two weeks. In the mean time Ive recently tried watching the walking dead series as Ive done so for free over the last 4 or 5months & had gotten up to season 6 EP 6. Guess what? I no longer can view it for free, & they have made it a rental on top of my current monthly fee... Ive noticed they have also done the same thing to other series & movies I have watched for free previously, & they have now made them RENTALS for more revenue on top of their current monthly fee!! Talk about corrupt & LOW HANDED!. For that I can guarantee, I WILL NOT BE BACK!! SO long foxtel you reap what you sow through pure GREED & making it so very very difficult to cancel an account!

The “ Entertainment” product has unidentifiable stations that are Apps - like 7+ and Gem - if you click on these you find it requires an app and then you get locked into a blank screen with no return. You then have to reboot the box to get Foxtel back up.
I don’t know who’s running the show at Foxtel but if I had wanted to download a group of channel apps I wouldn’t need Foxtel.
Product is low quality in Entertainment .
Foxtel is not what it use to be at all.

foxtel only deemed Perth worthy of 1 hours of the AFL grand final parade SIX HOURS after it happened. THis clearly shows that Foxtel couldn't give a rats about Perth customers

I would not even give these grubs a star all they want is you damm bloody money they overpriced there crap wifi don't do the same mistake as me and go with a normal provider like phone company all these bloody fkets want is YOUR MONEY THEY DO NOT CARE STAY AWAY FROM THESE GRUBS THEY ARE INDIAN SCAMMERS I WARNED YOU!

Customer service is a joke. Trying to cancel the service was a battle. Told me the billing cycle is on the 25th and if I wanted an extra 5 days they would charge a full month.

Good riddance Foxtel.

One star is generous and if there were a choice it would be less, which is sad for a company that used to offer significantly more until the big streaming players came to town. ‘Customer service’ is an interesting description. We suddenly lost all HD channels a week ago, we gave it a couple of days as we’re on satellite and sometimes external elements play a part, which whilst we knew was unlikely, we gave it time anyway. After going through some simple troubleshooting to no avail, we contacted ‘customer support’ which was completely useless- they tried to tell me because we had changed our internet package it was causing the HD channels to disappear….we don’t have broadband with Foxtel, never have, and haven’t touched our internet package, other streaming services are working as normal- our Foxtel box currently doesn’t run through internet, so that ‘explanation’ seemed strange, along with being told the weather was affecting the connection- but when you’re bunkered down in a ‘customer service’ office in the Phillipines you would have trouble being across the recent weather in another country…
I was then told a new box would fix everything, which I’m not convinced of, or I can pay $200 for a technician to come out…I also stated as I don’t have HD channels currently and am paying for them as part of my package, I will be requesting a reduction of my monthly bill until HD channels are restored, to which I was told they wouldn’t be reducing the bill as I’d not contacted them straight away. When I asked for a better explanation of why the HD channels have disappeared (outside of the internet connection and weather) I was sent information on the Foxtel Rewards program and how to claim loyalty points!! There are no words.
It simply cannot be referred to as ‘customer service’ as there’s none of that on display. Offshore call centres are a huge part of the problem across industry, however there is a slight improvement when they are trained properly, and it’s very clear Foxtel have dropped the ball without any care for their remaining customers. No wonder Rupert is tapping out. Deck chairs, violins , Titanic.

I have had a full Foxtel subscription for the past 11 years. I should have cancelled it years ago but I was lax about it, in no small part because they make it such a pain to cancel.

If you need a sign that a company like this is unscrupulous, take a look at how difficult they make it to cancel your subscription. You have to call them. Why? So that they can waste more of your time trying to get you to stay.

A company that beleives in its product and/or service has no need to make it difficult for customers to cancel their subscription. It’s indicative of their corporate culture and business approach.

I am an absolute idiot for not cancelling my subscription a long time ago. Tomorrow is the day, even if they keep me on the line for hours. One last bit of pain to rid myself of the affliction.

I’m sick and tired of repeats, I have had Foxtel for
well over 20 years, whilst there’s always been repeats it’s now at its absolute worst.

I am finally over the consistent repeat of shows, with a full load of ads, what am I paying for?. I am finally over it.

worst customer service. clueless call centre staff. no internal communication. no respect for loyal customers ie 25 years! Their CEO, Delaney, has driven this company into the ground.

I recently had a very disappointing experience with Foxtel's customer service. After spending 40 minutes on the phone, including 20 minutes on hold, I spoke with Tony around 2 pm. I was very clear that I wanted to keep the same deal I previously had or I would disconnect my service. Tony reassured me that the deal would remain exactly the same at the same price, and this call was recorded.

However, when I got home, I discovered that the recording feature on my IQ2, which was previously working, had been disconnected. This is completely unacceptable.

To make matters worse, when I called back in the evening to resolve the issue, my call was abruptly disconnected because Foxtel's operating hours had ended. This level of customer service is extremely disappointing.

As a very long-term customer, I expect better treatment. I need this issue rectified immediately and the recording feature on my IQ2 restored as per the agreed terms. If this isn't resolved promptly, I'll have no choice but to disconnect

Please do not use Foxtel if you have a choice. Their website said I didn’t have to return my IQ box when I cancelled so I disposed of it, then I get a $300 bill saying that I did in fact have a box I had to return. I tried to argue my point but still ended up having to pay $300…. about 6 weeks after paying I get an email from a recovery mob saying I still owe Foxtel $300 😡 absolutely horrible company to deal with unfortunately

terrible customer service, internet has been down for a week and still no callback, no response. keep palming me off saying someone will call. disgusting service. not happy at all